Reviews of Best Western Plus Hotel Kowloon 4 stars
73 - 75 Chatham Road South, Yau Tsim Mong District, Hong Kong, Hong Kong
#262 of 275 hotels in Hong Kong
Guests' ChoiceReview score
Based on 809 hotel reviews
5.5Score breakdown
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Cleanliness
5.6
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Comfort
5.8
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Location
7.9
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Facilities
5.6
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Staff
6.9
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Value for money
6.1
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Free WiFi
6.5
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Reviewed: 27 May 2024
Gregor
Australia2 reviews5.0“average”- • Business trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 1 night
room was small, old with mold in bathroom
staff were good
Stayed in April 2024
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Reviewed: 23 May 2024
Javier
Spain61 reviews8 helpful votes7.0“cleanish, good location”- • Leisure trip
- • People with friends
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
just cleanish
good location
Stayed in April 2024
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Reviewed: 23 May 2024
Cristina
Portugal42 reviews7.0“Great location”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
For what we needed , the hotel was super fine
Great location, comfortable enough to sleep while exploring
Stayed in May 2024
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Reviewed: 22 May 2024
Bhargav
India1 review5.0Passable- • Business trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 5 nights
- • Submitted via mobile
The wash rooms smelled. There was no proper wifi at any point
The location
Stayed in May 2024
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Reviewed: 19 May 2024
Ml
India36 reviews1 helpful vote4.0“It is so so”- • Business trip
- • People with friends
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
No water bottles are given
Shower
Stayed in May 2024
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Reviewed: 18 May 2024
Petr
Kazakhstan33 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Queen or Twin Room with Garden View
- • Stayed 1 night
- • Submitted via mobile
1) Hotel manager was rude and very unprofessional when handled a minor situation. 2) plumbing, toilet and shower/ tap are in bad condition. 3) HVAC is from the 1980s
Location is good. Bed is large and hard (not soft). Frendly staff (except poor senior manager)
Stayed in May 2024
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Reviewed: 16 May 2024
Charmellian
Australia1 review5.0“Average”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 9 nights
- • Submitted via mobile
What I dislike the most is the hospitality level and customer service of the staff. The staff's facial expression, body language and gesture were not pleasant to deal with. As people who work in hospitality, they are very not hospitable ..
I like the location of the property and the cleanliness of my room. The quietness of the room is average. The free WiFi was not informed to me at the arrival, when I queried about it, the staff was very impatient and the body language is very not friendly 😑
Stayed in April 2024
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Reviewed: 2 May 2024
Julian
Malta2 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Outdated 12th floor.
Stayed in April 2024
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Reviewed: 1 May 2024
Raja
United Kingdom7 reviews7.0“Big Name small rooms”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
Room's are tooooooo small not worth money
Nice clean good location
Stayed in May 2024
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Reviewed: 30 April 2024
Daniel
Australia5 reviews4.0“Just ok but would not recommend .”- • Leisure trip
- • Group
- • Superior Double or Twin Room with City View
- • Stayed 5 nights
Not well kept and very tired feeling
Good location
Stayed in April 2024
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Reviewed: 26 April 2024
Arlene
Philippines1 review7.0“Very accessible and location is very good.”- • Leisure trip
- • Group
- • Superior Double or Twin Room with City View
- • Stayed 4 nights
- • Submitted via mobile
Hard mattress.
Near MTR station and good restaurant around the area
Stayed in April 2024
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Reviewed: 25 April 2024
Juanito
Philippines8 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Staff was unfriendly. There was language barrier and communication issue. First, I asked what bus stop is nearby hotel but the staff did not know that granville bus stop was temporarily unavailable so the A21 bus did not in granville and i got off in hung hom station. I had to walk and took MTR to TST station then walk again. Second, I called the reception to request sugar and toiletries to deliver in my room. Nobody came after 1hr so I called again and gave sugar with no toiletries. I asked the staff but she could not speak english.
Room was clean and view was good.
Stayed in April 2024
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Reviewed: 21 April 2024
Thomas
Australia6 reviews6.0“It’s OK”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The toilet. It’s very old but if it had a little bit more cleaning, it would be better .
It was very good and lots of choices. The staff in the restaurant were very friendly and willing to help.
Stayed in March 2024
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Reviewed: 15 April 2024
Henoc
United Kingdom32 reviews4.0“The room was not described as it was mentioned in booking.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 5 nights
- • Submitted via mobile
No comfortable
Nothing.
Stayed in April 2024
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Reviewed: 15 April 2024
Thomas
United Kingdom23 reviews2 helpful votes5.0Passable- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 10 nights
- • Submitted via mobile
It seemed a little bit outdated
The staff was really very good and helpful. It was a very good location
Stayed in March 2024
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Reviewed: 14 April 2024
Naresh
India6 reviews5.0“Average”- • Business trip
- • Group
- • Superior Double or Twin Room with City View
- • Stayed 3 nights
Wifi and the cleaning the room daily atleast . no need for new bedsheets.
The room was small but that was not the issue. The wash basin was outside. and the bathroom had a stinking smell. They told they will not change the bedsheets but atleast room was supposed to be cleaned everyday and that didnt happen. The Wifi in the room was pathetic.
Stayed in April 2024
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Reviewed: 4 April 2024
Dianara
Philippines1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Just the cleanliness in the room, they didn’t even clean properly the toilet and room.
Stayed in April 2024
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Reviewed: 3 April 2024
Marivic
Philippines1 review7.0Good- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 9 nights
- • Submitted via mobile
I hope they look into their toiletries coz people usually expect hotels provide adequate supply for the entire stay. And personally, I'm keen with washroom and toiletries in hotels.
I experienced a slight inconvenience during my first night but they immediately took an action after I brought it up to their attention. So, I can say I had a very comfortable stay with them. I booked for 9 nights and they kept my room always clean and smelling fresh during my entire stay. They are also in a very convenient location. There a lot of restos nearby and subway station is just few steps away.
Stayed in April 2024
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Reviewed: 1 April 2024
Kevin
Canada2 reviews5.0“Average at best.”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Location was good.
The place did not offer breakfast. The room smelled like smoke and the minimums such as hand towels weren’t in our room. Bathrooms were not very good.
Stayed in March 2024
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Reviewed: 1 April 2024
Paweena
Thailand2 reviews4.0Disappointing- • Business trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
hotel is old, room is old. you can see a dirty curtain in bathroom
location of hotel is good, quite in the center
Stayed in March 2024
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Reviewed: 1 April 2024
Chatsarun
Thailand5 reviews5.0Passable- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
Need instore USB charger in room.
Location is very good, wifi speed very well. Staff is Ok but not much helpful. No need to book Bed&breakfast because you can eat local restaurant near by and many restaurant close to hotel. Room quite old (I stay standard room) and light in room is not enough.
Stayed in March 2024
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Reviewed: 21 March 2024
Jacqlyn
Singapore3 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The location is very convenient! Walking distance to the Beijing Road and many restaurant nearby
Stayed in March 2024
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Reviewed: 17 March 2024
Jamsran
Mongolia2 reviews4.0“Booked two twin bed room but surprisingly we had one breakfast.”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 5 nights
- • Submitted via mobile
The property is the too old and got to repaint the rooms. Change the furniture pls.
The location is the great.
Stayed in March 2024
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Reviewed: 17 March 2024
Kirill
Estonia26 reviews19 helpful votes7.0“Better than expected”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with City View
- • Stayed 10 nights
The safe was not working when I checked in, but a technician came up within 5 minutes and fixed it. The alarm clock acted strange and beeped in the middle of the night despite there being no alarm set, so I just removed the batteries. The bathroom felt cramped. The toilet paper was very flimsy. Dust accumulated in some areas, for example inside the lamp above the vanity mirror. And although there were several lamps in the room, even when used in combination they did not make the room very bright.
Everything was alright for a hotel of this class, also factoring in the location and room rate. I am surprised at so many low score reviews here. I chose this hotel in spite of the reviews because I had a gut feeling that it would be OK nonetheless, and I was right. I had just the basic double room that the hotel insists on calling "Superior", and it was very good, with all the things I needed. Desk with chair, large TV on desk level (instead of somewhere up by the ceiling), fridge and safe, tea and bath amenities. The bathroom even had a bath. The room was on non-smoking floor 16 and overlooked the yard area, so there was no street noise. It was not cold in the room and I could easily adjust the aircon to make it warmer or cooler. The bed was good too, not too soft and not too hard, and the pillows were not paper thin as in many hotels. One funny thing was how many mirrors were in the room, probably four or five in total. Never had to wait more than a minute for the lifts. The Wi-Fi signal was strong and stable. Overall a satisfying stay, with some minor gripes. I should also mention that bus A21 from/to the airport stops very close to the hotel.
Stayed in March 2024
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