No tea or coffee in the room, no water provided. No turndown service. It's as if it was a 5* hotel running on an austerity drive. Parking is expensive for what it is. It's central, but not that central.

Decor, quality of service, bar and restaurant. Try the strukli. I have stayed there more than a dozen times and keep returning. However, I feel that other hotels may now be better. That said, I have stayed in other hotels and they do not compare favorably.

Stayed in May 2024

Breakfast was nice but a little expensive

The location was great and very peaceful.staff were helpful and happy Great history of the building

Stayed in May 2024

Nothing

Excellent location, very good historical building lounge and restaurants were good to relax many attractions were on walking and infront of zagreb glavina main train station taxi stand and metro station located nearby rooms were very good and also service was exc

Stayed in May 2024

Loved the property it just needs a little sprucing and coffee makers should be in the rooms for convenience.

It’s a great hotel with a wonderful staff and checked all our boxes (centrally located, beautiful, comfortable and clean). A little TLC to this historic hotel would be amazing. Stepping into this hotel you know it was a magical place to be. The food was fantastic which was a big bonus!

Stayed in May 2024

No kettle in room While we booked 2 standard deluxe rooms on your website, the hotel gave a larger room to my wife and me , and a smaller room to my son. They said my room was an upgrade although I had no way of verifying that my room was indeed upgraded or my son’s room was a downgrade Restaurant staff basically lack experience and couldn’t really fully understand our instructions when we made our orders

Good location Nice clean room

Stayed in May 2024

staff were excellent

Stayed in May 2024

I can nothing found

Room was were good. Staf was excellent

Stayed in April 2024

Hotel not near cafes or shops. Quite away from centre of town, although close enough for train travel.

Large room. Excellent breakfast. Helpful staff.

Stayed in April 2024

Air conditioning is inadequate and always has been - once it is hot outside, the room remains uncomfortably warm. Also, some of the staff in the Bistro were amazingly unpleasant, both to me and to a Croatian friend.

Room excellent, staff responsive and helpful. The food in the restaurants is excellent and the staff in the fancy restaurant are amazing.

Stayed in April 2024

Starting to look a bit tired in parts.

Peaceful as requested.

Stayed in April 2024

I have no comments

😃every thing in the hotel

Stayed in April 2024

None

Everyone and everything in thi beautiful hotel was perfect for us !!! We do travel a lot and it was a wonderful experience!!!

Stayed in March 2024

Nothing

Most luxurious hotel I ever stayed in. That is saying a lot as I do extensive travelling

Stayed in April 2024

Room and room lighting were average. Couldn't get an ironing board or Iron over three days

Great location, great history and the breakfast was great

Stayed in April 2024

Can’t find such issues

It’s absolutely great experience based on service & cost. The hotel is very good starting from location and finishing with choice for the breakfast and comfortable beds. The best is personal: you will be covered with attention from guys who meet you at the entrance and continuing with reception, concierge, staff at the breakfast. People are friendly, sincere , smiling, fast in any reaction (I get an answer regarding hairdressing booking from the concierge in 30 minutes after sending an email!) Being a frequent traveler due to business and pleasure and staying in 4-5 hotels per month in different countries- sincerely recommend Esplanade to make your home during your stay in beautiful Zagreb

Stayed in April 2024

Great location and you get sparkling wine at check in!

Stayed in April 2024

Have to start by saying this is very nitpicky since the whole experience was great, but the heating during our stay was a bit too much, maybe because we came from up north and the season for locals is still pretty wintery. Breakfast service varied a bit, staff were great on both occasions, but on the first day we were just sat at the table and on the second explained how the service works. These are such minor things, but could mean a lot to people, especially if they are visiting for the first time.

Loved the location and the hotel setting. It's super central, so getting around is very easy. Walking in is like you have entered the Orient Express experience, packed with history and little details to enchant your senses and mind.

Stayed in April 2024

I tried to use the dry sauna, and it was cold, so I called the desk, and the response was that you have to call 20 minutes prior to use so we can turn it on. There was no coffee machine or tea pot in the room.

The hotel is part of history and is absolutely kept well. The bed was super comfy, and the size of our room was very spacious and nice.

Stayed in March 2024

Excellent choice,

Stayed in March 2024

The coffee maker in my room was exceptionally dirty. The water container had “pond scum” in it. The minibar refrigerator was never cold. Everything inside was room temperature. I was never able to find ice.

The staff is amazing. Everyone was cheerful and helpful. Tips were appreciated and not expected. Of course, we spent a considerable amount of time in the bar, and the staff there is world class! Housekeeping was unseen, but my room was fresh and clean everyday when I returned from work. Room service was punctual, food was hot, and attendant was polite and eager to please. I reported the issues that I will explain in the next question to someone in the lobby. He took my concerns very seriously, went to talk to maintenance and came back and asked if it was ok for them to go to the room immediately and resolve my concerns. Having a staff like yours makes everything wonderful. Thanks to them all, and thank you for hiring, training, and motivating them. Good job.

Stayed in March 2024

everything

Stayed in March 2024

Friendly and professional staff.

Stayed in February 2024

Amazing staff

Stayed in March 2024

No complementary tea/coffee or water in the room ( may not be suitable for holiday travelers). A decent size of bath tub but the shower room door is tight. May be difficult for medium or large people to get in and out.

Central location, spacious room and nice tapware.

Stayed in March 2024