Jalan Danau Tamblingan No.168, 80228 Sanur, Indonesia
#15 of 100 hotels in Sanur
Guests' ChoiceBased on 315 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.5
Value for money
8.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Jennifer
NetherlandsThe hotel, the pool and the room have such a fresh look. Very clean. Love that holiday feeling.
Stayed in April 2024
Reviewed: 17 May 2024
Meijer
NetherlandsNothing
Friendly staff , specially the three cleaning ladies Opi, Ayu and Hoija they are the best. We will miss them.
Stayed in May 2024
Reviewed: 15 May 2024
Anthony
AustraliaNothing I didn't like only that there is live music a couple of doors down but they don't play late and normally finish by 10.30pm all adds to the atmosphere
Akaya Bali is in a great location walking distance to many restaurants cafes and shops beachfront is approx 15min walk away. Breakfast is served at the Akaya Cafe and is fresh and delicious
Stayed in May 2024
Reviewed: 12 May 2024
Joanne
AustraliaBathrooms are small, could do with a shelf on wall to put toiletries on as hard bending down under vanity. Also safe is in a ridiculous spot way too high in cupboard! Some bedside draws would be useful. Overall though room is lovely.
Gorgeous small boutique hotel in heart of Sanur. Everything is close by! Beautiful staff! Rooms are decorated so pretty, loved the lamps!! Lovely pool!! This hotel is a hidden gem!! Shh 🤫
Stayed in May 2024
Reviewed: 9 May 2024
Emma
AustraliaCould not fault the property on anything, all exceptional.
Location, cleanliness, staff welcoming and friendly, great breakfast options.
Stayed in May 2024
Reviewed: 7 May 2024
Marty
United StatesParking is very limited and rooms a bit small
Nice pool and good breakfast food. Near many good restaurants.
Stayed in May 2024
Reviewed: 6 May 2024
Kristina
RussiaWe stayed in Akaya Bali hotel for 1 night before our way back home. Very supportive stuff. Hotel territory is small but beautiful. There is a water station on the terrace where you can get filtered water anytime you need. Breakfast is very tasty. We’ve tried pancakes and waffles, but there’s a lot of different options one may choose. We’ve also had lunch there and it also was very good and tasty. We appreciate a fruit plate as a compliment, as we’ve been very hungry after travelling. Thank you! The room itself is small, but well-designed: everything is placed comfortably. A big bed, comfortable and spacy wardrobe, iron & ironing board are very useful, all equipment is in good condition. After placing of 3 suitcases there wasn’t much free space for moving in the room, but as we’ve stayed for 1 night only it wasn’t a problem for us. As we’ve got a night flight the stuff arranged a late check-out for us for some extra payment and that was very convenient. We definitely may recommend this hotel.
Stayed in April 2024
Reviewed: 5 May 2024
J&m
NetherlandsNothing.
The service, friendliness and the staff to go above and beyond to help out is great. You feel like a VIP. Breakfast was great at the Akaya café. The snorkeling-trip organised by the dive shop was well done: 3 spots instead of 2, prescription-strength masks, wetsuits and the guide was constantly taking care of us
Stayed in May 2024
Reviewed: 1 May 2024
Victoria_n11
Australiano balcony
very private, boutique hotel with sweet rooms and good facilities.
Stayed in April 2024
Reviewed: 30 April 2024
Christine
AustraliaThe noise at night from the music venues .
The breakfast at the Akaya cafe was excellent and the staff were very friendly and helpful. All meals there were very good.
Stayed in April 2024
Reviewed: 29 April 2024
Kaloyan
BulgariaAwesome pool, very friendly staff, extremely comfortable. Absolute gem!
Stayed in April 2024
Reviewed: 27 April 2024
Tracy
AustraliaPool a bit too warm for me.
Great location, room is everything you need, fresh bottled water every day, smiling faces and always cleaning around the entire hotel. Would recommend to anyone looking at position, size and cleanliness.
Stayed in April 2024
Reviewed: 22 April 2024
Regiina
Estoniaroom, bool, stuff- evrithing was super. Evrithing was exeptsional. the best place for our last night in bali
Stayed in April 2024
Reviewed: 22 April 2024
Judith
CanadaWe appreciated walking along the beachfront in Sanur which wasn't too far to get to from the hotel. At the same time, I think staying along the beachfront would be a nicer experience than staying at a hotel on the road (which is where most of the hotels are including Akaya). So, the only downside is that the location is good but not great
Nice hotel with cute rooms, a great swimming pool, friendly and helpful staff and a great cafe with delicious breakfast--they even brought the breakfast to our room! We also appreciated the welcome fruitplate they provided and that the bathroom had conditioner! As a hotel, you can't go wrong! (and they have an attached diveshop which I imagine if we had stayed longer we would've taken advantage of).
Stayed in April 2024
Reviewed: 20 April 2024
Lawrence
United StatesThat I had to leave to keep traveling.
This property is absolutely beautiful- offering classic bungalow style rooms with an elegant but approachable decor...What a great surprise to see the lovely grounds consistently groomed. Everything was exceptionally clean but you never noticed anyone cleaning. The staff is the best I have come across in 30 days of being in Bali. I can't stay enough about how fabulous it was to have pool room service from the amazing cafe connected to the property. Everything was 150% wonderful here. I will return!
Stayed in April 2024
Reviewed: 19 April 2024
Elizabeth
AustraliaTrying to think of something.. but nothing!
Everything! The lovely staff, beautiful setting .. friendly small hotel. Great location, whilst not beachfront is not far away. Loved the little cafe rather than a huge buffet breakfast. We will be back! Rooms very well appointed and comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Druce
SingaporeClose to the road and some background noise but not troublesome. Pot luck if you get noisy neighbours but that's the same everywhere.
Very clean. great food. Genuinely friendly staff. Upstairs open air lounge perfect for relaxing, reading, eating breakfast away from the busy, popular restaurant. Easy walk to sunrise beach
Stayed in April 2024
Reviewed: 15 April 2024
Susan
CanadaThere are no fans in the rooms or on the patio so it’s very hot to sit outside and the AC runs constantly . The rooms are small but well laid out .
Good location. Fabulous staff ! Excellent breakfast although not enough coffee . Clean rooms great pool .
Stayed in April 2024
Reviewed: 13 April 2024
Steve
United KingdomLocation not close to back due to limited access lanes from main road to beach but not a deal breaker, we hired bikes which were ideal for exploring. Breakfast was good but free coffee top ups would be good.
Lovely small hotel centrally located in Sanur. All staff really helpful and friendly, rooms were nice with everything we needed for our 2 night stay, pool and loungers were great and to cool off. Would stay again if in Sanur.
Stayed in April 2024
Reviewed: 10 April 2024
Deb
AustraliaNothing
Value for money, staff were excellent, very friendly and helpful.
Stayed in April 2024
Reviewed: 6 April 2024
Mandy
United KingdomI liked everything .
Beautiful property
Stayed in March 2024
Reviewed: 29 March 2024
Emmanuel
FranceNothing to complain about, all was quite perfect. Thank you so much
The hotel was beautiful, the swimming pool was clean. All the staff was so kind, they answered to all questions with smile. They helped us planned our trip like any tourist office, without extra charges and no high price. The room and the bathroom were cleaned every day.
Stayed in March 2024
Reviewed: 27 March 2024
Stephanie
United KingdomThe staff were exceptional & went above and beyond to help with posting a parcel, storing luggage and being able to use excellent shower facilities to stay and swim in the lovely pool after check out. The cafe is lovely, great coffee and food, very friendly and cheery staff. Set just off the busy main road so handy for all the shops and restaurants but the beach and coastal pathway only 5 mins away. Would highly recommend. Good value for money.
Stayed in March 2024
Reviewed: 27 March 2024
Scott
AustraliaThe ambience was just ok, no garden to enjoy
Good location and value for money
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content