Jl. TAIS Nasution No. 37, Embong Sawo, Genteng, 60271 Surabaya, Indonesia
#31 of 161 hotels in Surabaya
Guests' ChoiceBased on 144 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.0
Staff
8.8
Value for money
8.4
Free WiFi
8.1
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End of dialog contentReviewed: 19 February 2024
Emil
MalaysiaParts of the hotel felt a little old / aged. The towels in our room were a bit worn and brown. The edges of the towel were frayed. In my daughters' room, there was no hot water even after they asked for help. There was a slight divot at the floor of the lift, that was used to go up to our rooms. All these little things should be looked into.
Location, location, location. It was excellent. We loved that the hotel was close to Hokky, the Komugi Bakery and Tunjungan Plaza. Generally, the staff was great. Overall, in terms of the conditions, the hotel was fine. We appreciated that fact that the hotel staff help us secure our luggage that we had inadvertently left behind for our taxi driver to pick up to the airport. Thank you.
Stayed in February 2024
Reviewed: 9 February 2024
Giffary
GermanyThe bed sheets and the duvet were kinda old and were not properly ironed.
The friendly and helpful staffs was beyond my expectation. Flawless check in process. Room was ok
Stayed in February 2024
Reviewed: 7 February 2024
Kevin
SpainGood service Big bedroom Clean Comfortable bed Good installation Good shower
Stayed in February 2024
Reviewed: 3 February 2024
Nino
IndonesiaThe squeaking sound of the bathroom door when it hits the floor
The location, the spaciousness of the room, the hospitality if the staff and various foods of Nusantara,they re all delicious ! Nearby the hotel there s a supermarket,easy to be reached by walkin and there s also Tugu Bambu Runcing as one of the city landmark.
Stayed in February 2024
Reviewed: 20 January 2024
Vera
CanadaRoom was dirty in some places and bathroom not well maintained
Friendly smiling staff, location and breakfast buffet
Stayed in January 2024
Reviewed: 16 January 2024
Josephine
United KingdomThe bathroom was clean enough however could do with some work; there was mould visible in the bathroom grout in the shower and a fair amount of discolouration around the sink. Nothing major, but not quite the 4-star standard it purports to be. Note additionally that there’s a 200k rp deposit that is paid (and later returned) during check in and check out.
Centrally located, friendly and helpful staff. This was lovely choice to spend some downtime between travels, with AC, television and WiFi working well. Excellent blackout curtains too, I might add. Walkable to nearby shopping malls.
Stayed in January 2024
Reviewed: 9 January 2024
Bo
ChinaPillow is smelly, pillow case is broken.
Good location, walking distance to Tunjungan St. Hotel staff is nice.
Stayed in January 2024
Reviewed: 21 October 2023
Chew
SingaporeRoom was a bit warm even with the air-conditioning running.
Room was spacious. Bed was comfortable. Location of hotel is 15min walk to tunjungan plaza.
Stayed in October 2023
Reviewed: 11 October 2023
Sri
IndonesiaTowels were greyish.
The only hotel that I could find that could provide family room with 3 single beds. Room is spacious. Not far from Gubeng train stasiun, around 10 minutes. Breakfast was good, lots of variety. Bakso Malang Cak Man and Cwi Mie are walking distant from the hotel.
Stayed in October 2023
Reviewed: 26 September 2023
Kim
SingaporeNil
The staff are very friendly and helpful.
Stayed in September 2023
Reviewed: 25 September 2023
Zul
SingaporeThe hotel management need to look into food quality during morning breakfast... Food evaluate 3 / 10
E room is rather bigger than other hotel with that price
Stayed in September 2023
Reviewed: 21 September 2023
Eva
BelgiumLaundry needs to be renewed, most of the towels were gray
Stayed in September 2023
Reviewed: 19 September 2023
Eva
BelgiumTowels need to be renewed, most of them are grey instead of white
Stayed in September 2023
Reviewed: 18 September 2023
Damian
IndonesiaOther guests were noisy (no fault of hotel).
We had issue with other guests. Spoke to management and they immediately took action to rectify the situation.
Stayed in September 2023
Reviewed: 11 September 2023
Nastriya
IndonesiaBreakfast enak,komplit
Stayed in September 2023
Reviewed: 3 September 2023
Ahmad
Saudi ArabiaNo bidet in the toilet the best are available
The service was excellent
Stayed in August 2023
Reviewed: 15 August 2023
Novi
United Stateswhy is price for twins lower than queen bed ?
I like because all staffs are friendly, hotel clean and good food
Stayed in August 2023
Reviewed: 13 July 2023
Nurahini
CanadaNone
Location
Stayed in July 2023
Reviewed: 11 May 2023
Tumirah
SingaporeThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 8 May 2023
Bianto
IndonesiaNA
Location near mall The room is very comfortable and more than enough for 2 adult and 1 young children
Stayed in May 2023
Reviewed: 27 April 2023
Ronald
Indonesialack of parking
good location, wifi is great and fast nice big room keep price at tghe way it is, i will come back for sure
Stayed in March 2023
Reviewed: 27 February 2023
Nana
IndonesiaWe have to called the service unit because the AC is just not cold
Location
Stayed in January 2023
Reviewed: 9 February 2023
Chien-hsuan
TaiwanThe door of toilet is a-little strange. We need pull it to open. If you push it and try to enter the bathroom, the door will directly hit the toilet. The door is made by glass and we are worried that it might be broken when we stayed.
Near Train Station and Department Store
Stayed in January 2023
Reviewed: 4 February 2023
Arlia
IndonesiaThe aircon is not coold enough. Even it wass set as 10 degress but room temperature was only able to reach 23-24 degress at the coolest.
The location
Stayed in February 2023
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