the initial room I was put in was covered in black mould and smelled so damp, it was pretty disgusting. They did move me to a better room when I requested. The breakfast buffet had ants all over it.

it was a good location for an overnight stay before you to go into the national park, the bed was comfortable and the room was spacious. The staff were helpful.

Stayed in June 2023

I found it very boring as a place to visit

Breakfast was not worth having

Stayed in April 2023

Has thin windows and is close to a mosque which will wake you in the night (expected and found all over Pangkalan Bun), bathroom was a little flooded with water, breakfast wasn’t great and cups / plates were a little dirty (however there was no cockroaches found at the buffet which we had at Grand Kecubung)

The value for money is roughly about right for this hotel whereas the value for money at the Grand Kecubung is way over the reality of the facilities. Nice garden area and opposite a Pizza Hut if you want a break from Indonesian food. The room does the job if you are stopping over for a night.

Stayed in March 2023

Damn this place damp! the smell is pretty overpowering and yes, the bread basket is still mouldy inside, too. The hot water also wasn’t working. yes, it’s cheap but there are places half the price in better condition.

the staff was very nice and helpful. great location if you’re coming from the airport and are going on the orang Utan ship. place was clean.

Stayed in March 2023

One of the rooms had a distinct odor.

It was great value for money.

Stayed in January 2023

The hotel must have been a good one when it opened but hasn't been maintained at all. Everything is old and dirty, with a strong humidity smell. The walls and floor of our room were dirty, as was the bathroom that definition doesn't make you wanna take a shower. The sheets were very clean though The staff at the reception is extremely nice and helping but the restaurant staff couldn't be less interested in working or answering customers. Very disappointing breakfast; we arrived early but the buffet was almost empty: nescafé sticks, cold tea, few slices of soft bread, 2 slices of papaya and the end of a prawn plate remaining, nobody refilled the buffet. Better go to a next door breakfast place

Convenient location, 7-10 min from the aiport

Stayed in January 2023

The wall behind the breakfast buffet table was covered in spider eggs, webs, mould and grime, and the bread storage bin is mouldy inside. This is easily fixed so I hope this is done very soon. The lighting in the hallways and rooms is a bit dark and makes the place seem dreary. Our toilet and bathmat had an odour of urine which was quite unpleasant - I had to leave the door closed and put the bathmat into the hall. During my stay I was bitten repeatedly by what I think may be fleas, though whether I got that from sitting outside my room, or in my room, I don't know. The bites are many and painful/itchy. Unfortunately, the bathroom light turns on a room light too, which wakes a sleeping person when the other goes to the bathroom in the middle of the night. But the thing I didn't like most were other guests in the breakfast area, coughing forcefully and directly on the breakfast food and smoking indoors. It upset me to wait for food and for it to be coughed on before I got to it. As an Australian, we do not smoke indoors as it is harmful to the health of others (and it smells bad, it is not courteous for us). I understand smoking indoors is normal for Indonesia, but I hope the hotel staff consider not allowing either coughing people or smoking people to continue sitting in the indoor dining area. Many countries around the world do not allow smoking indoors. The staff are very gentle and kind people but I do hope they can insist on at least a high standard in food hygiene to account for unhygienic guests. The staff are lovely and I'm sure they are working with what they are dealt. I felt it was a fair value, despite the bad things. My expectations of a hotel in a small town after two years of COVID is not high, so while these things happened, I'm ok with having stayed here. I wish them and all of Pangkalan Bun businesses all the best, and give this honest review with the intention of helping the hotel improve.

The gardens are lovely. Our shower was hot and the bathroom is spacious enough to be quite comfortable. The air con makes the room cool quickly, and is quiet. The room was non-smoking and large, with a writing desk, chairs and luggage stand. The bed is large, firm mattress. Complimentary water is appreciated. I like the room's tiled floor as I feel this is easier to keep clean than carpet. The distance to the airport was good, and the town (and riverside) was a gentle half hour walk away, which we enjoyed. The staff were helpful with ordering taxis. There is wifi. The breakfast buffet has omelette, bread for toast, fresh fruit, tea, and Indonesian breakfast options such as yellow rice, white rice, chilli chicken, soup, and condiments. Although we didn't order anything, their restaurant menu had some tasty looking food.

Stayed in December 2022

Our bed didn't have a sheet on the duvet, which looked like it had seen better days. The room smelled a bit mouldy. All in all, the hotel serves its purpose if all you're there for is to go see the orangutans, but that's about it...

We came here to go to the orangutan trip in Pangkalan Bun so it was a good location.

Stayed in September 2022

Room was not clean and smelled bad, stains and hairs in bathroom. AC didn’t work properly, at 16’C we didn’t even feel a breeze in the room. There were a lot of mosquitos, we thought we killed them all but they kept showing up again. The beds were ok, but made a lot of noise to the point you woke up from te sound of turning around in bed. We both had a terrible night.

Staff was very kind, polite and helpful. Location was convenient for us. Garden was nice as well. Food was quite good in restaurant, breakfast was ok.

Stayed in September 2022

Very dirty hotel, both public areas and rooms. Walls in public areas stained. Bathroom in hotel room seemed not cleaned properly in a long time, which was rather disgusting. Rubbish below bed.

Location OK

Stayed in July 2022

Very dirty bathroom, and no cleaning seems to take place under bed. Hallway walls full with stains. Breakfast options limited.

Location OK

Stayed in July 2022

Our room really smelled like smoke for a nonsmoking room.

The breakfast was good and the bed was comfortable.

Stayed in May 2022

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Stayed in February 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in January 2024

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Stayed in September 2023

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Stayed in November 2023

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Stayed in November 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in July 2023