Bit old but still properly maintained

That sounds like a pleasant surprise! Here's the review:"We booked a standard room last minute and were pleasantly surprised to be upgraded to a suite upon arrival. The staff was incredibly friendly, and the location couldn't have been better. Overall, a fantastic experience!

Stayed in March 2024

Old meal promotions advertised around the pool.

Huge buffet selection for breakfast suitable for most people regardless of their dietary requirements. The hotel has several restaurants that offer a good variety of food options for lunch and dinner. Plus the Garden Lounge has alcoholic and nonalcoholic beverages available together with food options. Live music is always relaxing. Come to see for yourself.

Stayed in February 2024

Bathroom coulO L d do with a thorough clean. Hotel smell of deodorant in many areas.

Location. Room size.

Stayed in January 2024

Friendly staff and location are so easy to go around.. we had fabulous time.

Stayed in January 2024

The hotel has to put a nice aroma smell, so make it freshly

The breakfast buffet and room are more space

Stayed in September 2023

nothing

everything

Stayed in September 2023

Sound proofing quality

Good variety of food selection

Stayed in August 2023

The room was to far from the lift, the TV channels for movie were too little, and the surround view was far below expectation for a 4 star branded hotel.

Hopefully the daily menu for breakfast can be more vary (changed at least every 3 days), the front office staff were good.

Stayed in August 2023

The chinese restaurant

Stayed in August 2023

Carpark too small

Location

Stayed in June 2023

The indoor dining area was chaotic and noisy. Dining at the bar was less hectic but smoking is allowed, so there wasn't a place to have a quiet non-smoking meal indoors. Staff could have explained better that the gym was closed for ramadan instead of pretending it was broken and/or the hotel could set up the musholla in another location so that the gym could be open for other guests.

The breakfast buffet was tasty, the rooms were comfortable and spacious - lots of space to relax and/or work. Excellent access to filtered drinking water with coolers in every hallway to reduce the use of plastic. Timely laundry service. Plentiful menu choices for dinner. Open air pool and outdoor dining area.

Stayed in April 2023

Somehow the toilet is tad clogged, and the ground floor it also smells bad like sewage. There is no view outside eventhough you book for room with view. Better book with balcony view at least you can see pianist playing piano @ ground floor.

Room service 24H, they can find you a cab, delicious meal, breakfast with a lot of choices, spacious room, comfy bed and comforter!

Stayed in December 2022

Parking

Stayed in January 2023

none

nice location. nice staff. I will stay at your hotel again the next time I visit Pontianak

Stayed in November 2022

No water bottle in the room need to recharge but it sustainable at least

Great value. Great bed

Stayed in May 2022

I liked the facilities, but honestly im lil sad bcd i cant swim at the pool bcs thr r ceremony there

I liked the facilities, but honestly im lil sad bcd i cant swim at the pool bcs thr r ceremony there.

Stayed in October 2021

facilities tidak baru, dan mau pili room yg no-smoke, tapi ng ada room no smoke

breakfast is great

Stayed in March 2024

Parking space quite small for big car.

I came with my toddler. TV can access to netflix and youtube, very convenience and my kids can watch cartoon on youtube. Breakfast was great. Room was big and clean with bath tub. I will definitely come back again.

Stayed in February 2024

too much noise, the AC is leaking water everytime, a strange woman knocked and ring our door bell at 5 a.m, and why the securities let her go to our door on the 5th floor?

the location

Stayed in August 2023

The room is too far from lift, the internet wasn't stable for Youtube, the TV is too old & the channels connection were below my expectation.

Nothing special.

Stayed in August 2023

Need to check regularly about the Air Cond and the ventilation

It’s in town, surrounding a lot of resto, coffee shop etc

Stayed in July 2023

I had book for 5 room But room 376 was SMELL arinal Yuck!! I been complain about it there's was staff return back to clean it But the smell still there for another 24 hours For the future make sure staff check it b4 the next quest check in thank u

I love all about the staff and service and the The downstire was nice

Stayed in May 2023

Very old hotel. Need urgent renovation! All is in a bad condition: walls, floor, bathroom ... ALL! I would never go there. Now I understand why they take payment upfront. If i see the room first i would refuse to pay and stay!

Breakfast is ok. Staff is nice.

Stayed in April 2023

Their staff service very poor

None of it

Stayed in March 2023