Beautiful hotel, luxurious accommodations, great food and a decent fitness center.

Stayed in March 2024

non

all good

Stayed in February 2024

Location

Stayed in January 2024

NEGATIVES -- This has absolutely NOTHING to do with the hotel As I said above regarding taxis, I am just traumatized by Indonesian taxis, except MyBlueBird. :-( I had two incidents with the taxi mafia: Lombok Airport and PadangBai in Bali. Corruption in Indonesia is huge. Even airport/airline workers, cops, and military officers are participating in the taxi mafia. Therefore why I am always super suspicious with every ride. I seriously wish that Uber was available in Indonesia. My Canadian friend was tricked by an airline employee telling he she needed a taxi to go to a terminal. She was recording everything. When she uploaded the video and we saw it, we realized that she could have been kidnapped. The airline worker informed her wrong on purpose so she would take a taxi and pay $20. Scary! And she is a solo traveler. TIP: When you travel from the airport to the hotel, you have to pay a toll. Ask the driver for the toll receipt.

Hubby and I only stayed a night here so we could catch our early flight to Qatar. I want to really send a huge shout out the the beautiful female employee who helped me figure out the Gojek billing. I was so traumatized and overwhelmed by taxi mafia in Lombok (Lombok airport) and Bali (Padangbai Port). The gorgeous young sister helped me by contacting the Gojek taxi driver. Check-in was smooth. The room was clean and very tidy. The swimming pool is amazing. Let's not even talk about the Jambiani restaurant.

Stayed in January 2024

Nothing

Everything’s in this hotel in fantastic

Stayed in November 2023

Illustrations of topless women in the bathrooms, they were inappropriate and unnecessary, especially we were travelling with young children.

The bed was comfortable, the breakfast buffet had expansive selections. Kids club had many activities.

Stayed in December 2023

slow checkout process

location, hospitality, food, room

Stayed in December 2023

I couldn't get the spa appointment I wanted

The pool

Stayed in November 2023

Very good and many choices for the breakfast. It was so delicious. Highly recommendation

Stayed in October 2023

Nothing i can think of

Excellent location, beautiful hotel, excellent service, super friendly staff. I had a truly wonderful experience.

Stayed in November 2023

none

Indonesian taste in a room, lobby and restaurant. High hospitality with smile. Breakfast is very delicious and many kind of food.

Stayed in November 2023

The pool

The food

Stayed in August 2023

There was a big wedding party at the hotel when we stayed and although it was not an issue with it being very busy, it was inconvenient that we had no access to the jimbaran garden. It meant that if you didn't want to sit in your room, you had to stay in the lobby part which was very congested with all the wedding guests. The pool towels are in need of changing, all discoloured and tired looking it really let's down the place. Late check out options would have been welcomed as an international guest with 17+hours onwards travel we would have appreciated the gesture. Also, the room size was a bit of a squeeze, we had the executive twin room yet there was space only for one suitcase to be opened. One armchair...it's little attentions like this that took away from the experience.

Very comfortable executive suite. The hotel accommodated our party of 4 with the requested adjoining rooms which made all the difference for us. The pool and spa and breakfast were really good. We all loved the selection and quality of food at breakfast. The staff were all helpful and always smiling. The bathroom situation was also very nice with options for both shower and bath. The location was very nice as was the views from the hotel. Lobby was clean and lively.

Stayed in September 2023

Slow and took long time to get taxi. Staff knowledges of local availability or touring. When ask for something like half-day tour, one day tour, there was no information helped.

All are well setup, clean, all kinds of food in nice indoor-outdoor restaurant, romantic, bar with nice circle design, comfort seats, pool available for adults and kids. Friendly staffs. Great stay!

Stayed in October 2023

Don’t have proper smoking area

Location and its facilities

Stayed in August 2023

Limited restaurant options in the hotel proper but few good collaborating restaurants at the basement (we liked the Japanese place)

The most beautiful lobby lounge area of any 5* hotel in Jakarta. Everything else was within expectations of a hotel of this category. We loved and appreciated the weekend activities for kids.

Stayed in July 2023

- The helpful staff - The size and equipment of the room - The super restaurant with its very friendly staff - A very nice and super hotel in the heart of beautiful Jakarta

Stayed in July 2023

Nothing

Located in a very strategic location. The room is very comfortable and the breakfast is outstanding! We also had a plate of delicious welcoming chocolate. It was a pleasant staycation for us.

Stayed in July 2023

Yummy food.. i wish i could try all of your menus.. i love your sushi..cold soba.. tomyum fried rice..bulgogi beef.. happy tummy thank you. . Clean and Comfort room..upgraded to premier one thank you ayana midplaza. . Pak edi.. thank you for helping us with our luggages.. nice guy ..very humble.. work with his heart. Keep it up pak edi. . The pool.. my daughter enjoy it so much thank you!

Stayed in June 2023

nothing

the service was outstanding.

Stayed in June 2023

Maybe the breakfast selection could be improved a little, especially the western offering. The mattress was a tad too soft for my back, but my wife had a great sleep.

Solid option for a staycation or a business trip. The kids’ club was fun.

Stayed in May 2023

the pillows are too bulky, doesnt feel really comfortable for me. swimming pool bit old and too crowded during my stay.

love the breakfast, staff, services, clean room, facilities, and the ambience ❤️ great location, can easily find good restaurants nearby

Stayed in April 2023

Staff at restaurants are proactive to help and explain things

Stayed in March 2023

Mosquito and flies in outdoor restaurant

Good dining option in the hotel. Friendly staff. A few staff in restaurants offer recommendation to me proactively

Stayed in March 2023