Jalan Teluk Berembang, Bintan, 29155 Lagoi, Indonesia
#5 of 17 hotels in Lagoi
Guests' ChoiceBased on 158 hotel reviews
8.6Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
9.6
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 24 May 2024
Beng
SingaporeNil
The ocean view from our room, the restaurants and spa facilities are fabulous. Staff are very friendly. Excellent service standard.
Stayed in May 2024
Reviewed: 11 April 2024
Kai
SingaporeAmazing staff, fantastic room - we particularly enjoyed the ocean view and pool. It felt secluded and private but the friendly staff were always available. From sunset yoga to the fabulous spa to the delicious breakfast, we had an amazing weekend and can’t wait to go back
Stayed in April 2024
Reviewed: 28 March 2024
Troy
AustraliaPrivacy
Stayed in March 2024
Reviewed: 27 March 2024
Leila
SingaporeThere is no fitness center in the resort itself, but it is connected to its sister hotel, the Angsana, and the hotel buggy can take you there.
The beauty of the resort, the friendliness of the staff, the ocean view from the villa, the spa treatments, the breakfast (beautiful view and good food), the restaurants (tried them all and the food is great), the pools (one small for adults only, and another bigger one next to the beach), the beach (nice walk along it), the BBQ organized in our own villa. We and our friends (4 of us) had a great time!
Stayed in March 2024
Reviewed: 15 March 2024
Barry
United KingdomWe only had 2 nights!!!!
The whole experience, including in villa dining experience which was brilliant.
Stayed in March 2024
Reviewed: 11 March 2024
Marc
United KingdomThe 3 venues - particularly Cove could do with a better choice of music and not the recirculating 2 minute piece of music
Resort was excellent Staff were super friendly particularly a young member of staff called Kasir! Food was very good
Stayed in March 2024
Reviewed: 10 March 2024
Herlina
NetherlandsWhen its busy hours it may take a while for the buggy to pick u up and you have to wait.
The villa’s with private pool were great as we were travelling with e group of friends it gave us a nice private space for gathering. The view from the infinity pool over the sea was terrific. The location is nice upon a hill and from the swimming pool u can walk easily up to the beach. Coz its going up and downhill u can walk tot hebrestaurants or swimming pool if ur up for it, but because of the heat it was easily to go by a buggy. Roomservice and ordering a buggy is really with whatsapp you can contact the reception, they answer imediatly. they have 3 restaurants and the indonesian and thai cuisine was good and easy so u dunt have to leave the resort. We were there during the week so not to crowded and felt like we had the pool for just ourselves but when we were leaving on friday it started to get crowded.
Stayed in March 2024
Reviewed: 10 March 2024
Andrey
GermanyA traditional style and very well maintained hotel - actually a number of individual villas. Staff (all we met) was very friendly and helpful. 3 restaurants on site are great but quite pricy - however one travelling to this hotel via Singapore would not be shocked.
Stayed in March 2024
Reviewed: 6 March 2024
Jessica
ItalyRestaurants are a little bit overpriced
Everything! The villas, the resort, the sweetest of the staff, the view, breakfast, buggy service, WhatsApp communication, their ability to satisfy really fast any requests and solve any problems. We had a lovely stay, thanks to everyone
Stayed in February 2024
Reviewed: 29 February 2024
Viktor
BulgariaI think the restaurants are a big letdown of this paradise. They just don`t match the 5-star ambiance. they are very modestly arranged, 1 of them doesn`t have a terrace and has dirty windows, stinks like fish from the entry, not nice at all. The problem is that you can`t avoid eating in those restaurants, as there is nothing else close by, and you need a taxi to get anywhere. so you are stuck with what there is. The restaurants definitely spoil the whole spirit of this resort. Oh and if you enjoy a glass of wine on your holiday, here you will pay for HALF a glass of wine, more than you will pay for your main course. Forget drinking alcohol in this resort. Secret TIP: Xana beach club happy hour from 4 - 5.30 pm. Also the Villas need a bit of maintenance, as they look dated from outside and inside.! oh and there is NO GYM
Imagine you are staying in the Jungle, in a bungalow, and all around you there is just nature, monkeys, big lizards, otters, birds and bats! Imagine at the same time you get 5-star service! it was a really relaxing place, not only the nature and views and beach, but the people working there are so nice. sending my regards to Omas and Kasir. They are beautiful souls the beach is a stunner!
Stayed in February 2024
Reviewed: 28 February 2024
Emily
United KingdomNothing
We liked everything about our stay.
Stayed in February 2024
Reviewed: 19 February 2024
Kyung
South KoreaOutdated room.low water pressure in the shower. Expensive restautants and spa.
Kind staffs(buggy man.house keepers).amazing view from room.good breakfast.
Stayed in February 2024
Reviewed: 11 February 2024
Kitsune
FinlandAbsolutely fabulous hotel! The personnel all very kind, talkative and friendly, always ready to help. The facilities are gorgeous as is the location also. Beach kept clean by an efficient cleaning crew. Pool assistants very attentive and cheerful. Special mention to Kassyr the hilarious buggydriver, Kristin the spa masseuse with the most relaxing way of treating a customer and Amirah at Treetops always smiling and making us feel special! All of you made our 25th wedding anniversary trip a memorable one.
Stayed in February 2024
Reviewed: 22 January 2024
Lina
ChinaNothing
Everything is perfect. All of the staff are kind. My son likes the waiter’s perfume I even don’t know his name.I was a little regretful about didn’t take photo with him. Hope to see you soon.who can tell me his name? Thanks
Stayed in January 2024
Reviewed: 22 January 2024
Cj
SingaporeNothing major comes to mind. If we had gone with kids, they might have been bored as it is not the most kid-friendly resort. But for couple or adults seeking a calming getaway, this is an excellent option.
Fantastic panoramic sea view from our villa. Spacious and well appointed villa. Service is very courteous, prompt and competent. Food is generally good - the European restaurant The Cove was above expectations. Excellent spa, too!
Stayed in January 2024
Reviewed: 6 January 2024
Dora
HungaryThe resort is very outdated, does not have too much facilities. And the sea water was dirty with many tar balls in it, so basically the beach was closed.
The location, the nature is amazing.
Stayed in January 2024
Reviewed: 29 December 2023
Harald
AustriaThat we had to check-out..:-)
The exceptional cordiality and professionalism of the entire staff
Stayed in December 2023
Reviewed: 17 December 2023
Kirthana
SingaporeIt’s far from accessible and affordable f&b. It would have been nice to have a Mart or convenience store inside. Otherwise, you’re left with only the luxury dining options for all 3 meals of your stay which can get expensive. Although the food is fantastic! The villas are probably quite old and refurbished from time to time. I just found everything quite low-lying. The sink, toilet, room phone and kettle placements.
The peace and quiet. Staff are fantastic.
Stayed in December 2023
Reviewed: 27 November 2023
Gayle
SingaporeThe location is stunning A well balanced mix of sea and tropical rainforest
Stayed in November 2023
Reviewed: 19 November 2023
Sheela
SingaporeThe doors to the toilet were too hard to open need a lot of strength to slide it open and lots of ants at the hot kettle area.
Very nice ambience, beautiful view, great resort, food is great. The thai food was awesome, Galuh, a trainee who served us was excellent and very good in explaining.
Stayed in November 2023
Reviewed: 7 November 2023
Kristina
United StatesNo issues
Everything! What an amazing experience! The hospitality is outstanding! Highly recommend!!!
Stayed in November 2023
Reviewed: 6 November 2023
Sha
SingaporeAbit pricy but nonetheless we had our best time!
Service was awesome. Frenly and welcoming staff!!
Stayed in November 2023
Reviewed: 4 November 2023
Siobhan
AustraliaNothing !
Banyan Tree really exceeded all our expectations. The room and view were stunning. The staff were all exceptional. All hotel facilities were fabulous. Pool was stunning, restaurants great, spa also fabulous.
Stayed in October 2023
Reviewed: 21 October 2023
Keyoor
United Arab EmiratesThe internet was weak & surprisingly some staff didn’t speak English!
Excellent property & service !! We enjoyed our selves
Stayed in October 2023
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