Toothpaste was not packed in a dental kit.

Very comfy mattress, clean room

Stayed in May 2024

excellent location, friendly staff, nice view from room and pool.

Stayed in April 2024

Nothing

The service is impeccable right from check in to the final moment of checking out. Risya at the receptionist attended to us for both check in and check out and we have such a strong and positive impression of her even though it was just a few minutes worth. They upgraded our room, gave us a one-day complimentary hotel breakfast and celebrated my partner’s birthday with a whole group of staffs even without my request. Room service and in-room dining when requested came very swiftly unlike the usual slow services in other hotels.

Stayed in April 2024

Nothing

Fabulous variety for breakfast. Comfy beds. Extremely helpful staff

Stayed in March 2024

In room dining food. I ordered salmon. It tasted fishy, could not finish it. Also order Ceasar salard. The crouton was stale.

Stayed in April 2024

Totally hotel activities

Very good

Stayed in March 2024

Nothing, the hotel is very good. Even though it is just above the ferry terminal, but it does not affect our stay.

The hotel is very comfortable and it is a good location, with many facilities and friendly staff. The bed is very comfortable and the view is very good. Very good breakfast and facilities, very near to restaurants and facilities.

Stayed in February 2024

On thing poor lighting in Bathroom

Excellent hotel traveled the world and it right up there staff 10 +

Stayed in February 2024

None.

Everything. I would stay in this hotel when I travel to Batam again.

Stayed in February 2024

Service in general was slow but a few outstanding staff made up for it like Chef Fauzi who personally served me durian bao even though they were not on the menu that morning for breakfast.

The location - it’s right on Harbour Bay ferry terminal.

Stayed in February 2024

Nothing at all

Everything

Stayed in February 2024

None

Breakfast spread was fantastic. Room Was upgraded to ocean view in view of our wedding anniversary. Pleasant surprise with the room deco & cake. Special thanks to Ren & Rahmat for their attentiveness to details n ensuring we enjoyed our stay. Location next to ferry terminal was an added bonus. Will definitely come back.

Stayed in February 2024

Clean room and friendly staff

Wonderful

Stayed in February 2024

Nothing that can make me say till the word " Things that I didn't like" everything in Marriott Harbour Bay was just Superb. Nothing negative for this hotel from start to the end. Keep it up! If would be more great if you do have a family room & more affordable price. But what ever it is, everything is just too good.

Everything about the hotel is awesome. The breakfast spread was so good. The staffs were very friendly and helpful. The facilities that the hotel have is sufficient and maintained very well. There's nothing more you would ask for. This is my repeated stay. The hotel is linked to Harbourbay Ferry Terminal. I would like to personally mention the staffs names that have helped me alot during my stay, there are Rahmat(Guest Relation) , Deddy and the other 1 of his colleague I couldn't recall his name from (Baggage Department). This people are just lovely & gave out all their best service to the guest. The hotel should recognise them as part of an Excellent Staffs.

Stayed in January 2024

Nothing. But I’ll opt for sea view next time. The live performance where the night market is ends about 10pm ish and quite audible from our room on level 9. Night market, street food is a must to try though!

Location is superb. Just next to harbour bay ferry terminal. Sheltered all the way till your room! Very clean, cosy and up to date interior design. Staff were very warm and friendly. Check in and out were a breeze.

Stayed in December 2023

Im staying at room 701. I think the toilet plug spoilt coz cant use the hair drayer. As for others is great!! Above the great staying over, the only problem is during rooms payment on the first day. My first experience payment rejection by my cards. Till now i cant figure it out why our cards been rejected when we can withdraw, dine and do shopping using the same cards. When we pick Marriott Hotel in the future hope there will be no problem for room payment again.

Mostly the stuff. Rahmat, Dimas, Faridz and the housekeepers(cant remember their name) etc etc. They are all very helpful. May we see you all again in the future. In sha Allah.

Stayed in December 2023

Nil.

The spread for breakfast was excellent! So many choices! And delicious. Superb location. Walking distance from the ferry terminal. The hotel staff was very polite and friendly. Smiley faces everywhere you turn. Will definitely come back here again!

Stayed in December 2023

Providing a small kitchenette would be a great idea for families with kids. My kid has a special diet. Would be great in those circumstances. Also, inflatable tubes or swimming boards for kids would be lovely. However, they don't advertise it, so not a problem. Just a few suggestions.

Everything is as advertised. The food was delicious, absolutely recommend breakfast at the place (worth the extra money). The hotel staff are very welcoming, polite and helpful. We celebrated our daughter's birthday at the place, and they decorated the room for us (all free of charge). They gave a tent for her to play with. They even provided us cake, and helped us blow several baloons for the occasion. They went beyond expectations. Totally worth the money. The location is also incredibly convenient. If arriving from Singapore via Horizon ferry, it's right next doors.

Stayed in December 2023

Nothing about the hotel I dislike. Is just that if possible don’t allow any of your staff to pester us to buy stuff till ask us to got to our room to buy things.

Everything about the hotel is magnificent and superb. The staff there is super friendly and kind. Restaurant is super clean the food is good.

Stayed in December 2023

NOTHING

Everything..From The Staff To The Room To The Breakfast And Location.LOVE The BREAKFAST MOST!!!❤️❤️❤️❤️

Stayed in December 2023

N.a

N.a

Stayed in November 2023

The pillows were too soft to my liking. The lighting were not bright enough.

The staffs were polite. Convenient from the jetty to the hotel. Wide spread of breakfast. Love it !!!

Stayed in November 2023

nil

The rooms are comfortable and the pool/sea view was excellent. Friendly and helpful staff too.

Stayed in October 2023

The steam room @ the pool side not working

The service of the staff. V helpful and friendly

Stayed in November 2023