Nil

Perfect breakfast and rooms cleanest

Stayed in April 2024

The hotel

Stayed in April 2024

Expect Staffs to be little more proactive in clearing the trash bins, and returning the laundrys.

Room

Stayed in March 2024

Personally I don't have any unlike, but my friend find that there's stain on her bedsheet which was not changed for two nights (we stayed two nights only) and she felt unacceptable for a four/five-star hotel.

The locationi is just within 20mins drive to airport. Also, the breakfast is really good and with a variety of food.

Stayed in March 2024

Pool a bit small - infinity pool but view to reservoir blocked by trees Coordinating with front desk and booking of Panbil Reservoir activities should be better - i.e. automatic arranging of pick-up at hotel lobby would be great Shuttle service to mall next to ferry terminal available - but at infrequent timings - If arriving by ferry, hard to communicate with hotel for pick-up

Good breakfast spread - but some cooked food items not fresh Peaceful environment Good nearby Panbil reserve for activities - enjoyed the hike Get room with reservoir view - great view! Very good friendly staff with initiative (forgot name of gentleman) - shuttle service provided to Panbil reservoir (not automatic/ pre-arranged, had to ask around)

Stayed in January 2024

Breakfast was great

Stayed in February 2024

Could be better for swimming facility.

Design and cleanliness. They have a play area for toddlers.

Stayed in March 2024

the sound proof is quite bad.

location is near to customer .

Stayed in February 2024

The smell of the hotel is not to my liking The welcome drink is just package juice .

Good place to stay and convenient with the shuttle bus to the main shopping malls . Free snacks. Infinity pool. Traditional press for juices at the breakfast counter.

Stayed in February 2024

Looks premier but not so compare to my last stay at 2018

Stayed in February 2024

n/a

Wide spread on the breakfast . Only coffee machine faullty during breakfast . Rooms -cleanliness

Stayed in February 2024

The food service could be improve in terms of preparation period which took around 30-45mins on a quiet evening. Food delivery riders aren't allowed to go up the lobby and as the hotel is located on a hill, it takes quite an effort to get down to collect the food instead of the hotel lobby.

Situated in a quiet neighborhood where you practically can access everything right within the hotel vicinity. It has a supermarket, a local shopping mall and a buffet that is just for everyone. It has local and international food fare. The ala carte menu is above-average not based on the quality but more towards the preparation that took a little longer than expected (around 30-45mins) even on a quiet evening.

Stayed in February 2024

Belllavita restaurant was amazing

Staffs

Stayed in February 2024

Batam have many naturally grown vegetables and fruits and you should be using these for your food and beverage rather than imported food. Would be good to have cooking workshops with visit to the wet markets and farms.

Unfortunately breakfast was not as great as my first visit where you had the nutritious drink like ginger, turmeric and even Japanese food. And more quality healthy selection which was different and one of the main reasons I went for the second visit and brought my family. So I was disappointed. herb drinks

Stayed in December 2023

I like the food. It was very delicious.

Stayed in December 2023

Not really didn’t like but location was far off most shopping centres. We chose the hotel as it was near the nature reserve.

The service and facilities. View from room was amazing

Stayed in January 2024

Staff at the breakfast venue were mostly not attentive. Replenishment of food, plates and bowls were slow. The breakfast venue is also too crowded.

Facilities such as spa, kids pool and fitness center. Room is spacious and clean. Location is good.

Stayed in December 2023

Had to wait for Breakfast due to long queue.

Cleanliness n view

Stayed in December 2023

Went in 2022 and again recently, the aircon on level 11 room 27 was kinda spoilt cause eventhough we set the temp to 30°C it was still cold. Something has to be done.

The place and facilities were great. Service was excellent especially to those who stayed in the suite.

Stayed in December 2023

No bathtub in our room

In house spA

Stayed in October 2023

A bit far from the shopping malls

Accommodation is clean and cosy even though the TV channers were not that interesting and breakfast selection is very good and value for money

Stayed in November 2023

It would be a plus if the property conducts maintenance checks on the rooms’ amenities periodically. Simple things like leaking bidet hose, wardrobe light sensors and the loud clicking sound of the toilet door when it’s opened and closed. Do a quick check on the room before allocating to guests would also be a plus. Would have picked up things such as a missing ashtray in a smoking room, no small towels and toilet roll.

Cosy and comfortable. Good breakfast spread and very attentive head chef whom went the extra mile to the minute details. Staffs were prompt to fix some maintenance issue in the room. Appreciate the complimentary mini bar.

Stayed in December 2023

The air con is a bit too cold for me.

The environment is good and quiet. Room maintained quite well.

Stayed in November 2023

The hotel distant is bit away from the town and shopping area. Luckily there is a convenient mini market next to the building for last minute stuff u need urgently.

This hotel is great and it has a good view with infinity swimming pool. The breakfast selection is nice with wide variety. The rooms are wide with comfy beds.

Stayed in November 2023