The staff were friendly and very helpful. The resort is well cared for and beautiful setting/gardens. Has lifts to rooms. On the beach and close to everything but taxis can be called and arrive quickly if venturing a bit further. The breakfast is amazing...gorgeous setting/outlook...great choices all fresh...loved it! We stayed for our first night and our last night...we will definitely stay longer next time:)

Stayed in May 2024

The beds were old and uncomfortable, pillows were lumpy. Air-conditioners were very noisy

Beautiful gardens, big pool, decent breakfast, room service was good, helpful staff.

Stayed in May 2024

The sheets and pillow cases weren’t clean. They were yellow, stained and seemed quite old. They definitely need replacing. We wanted extra water to be bought to our room. Staff downstairs told us to call room service but didn’t tell us the water would be coming from the restaurant. When we checked out of the hotel and settled the bill we were shocked that we were charged $20 AUD for 5 bottles of water! The breakfast was very average. It’s not like we remembered it pre-pandemic. For the amount of people that stay at the resort the breakfast should definitely be a lot better.

The property grounds were beautiful as usual.

Stayed in April 2024

The AC was a bit complicated to control, we didn't manage it. And we did not like the Kuta town, not the hotel itself. On our next trip we would stay here for maximum one night before the flight.

Pool bar is a nice feature. Connected rooms were clean and convenient. Breakfast was good but nothing exceptional. Parking is very large and free.

Stayed in April 2024

Loved this hotel. Even though it is a large hotel, it was quiet and relaxing....there was nothing to dislike.

The hotel is in great location surrounded by restaurants, shops and beach. Walking distance to Waterbom water park, Kuta art market, and other places of interest.

Stayed in May 2024

Location and good helpful staff

Stayed in May 2024

The bed linen felt damp each night, possibly because of the humidity and the very effective Aircon (which we may put on too cold). The beach was not very swimmable but the pool provided great places to relax and bath anyway.

Huge pool, great breakfast, location is close to main street with markets and restaurants. Awesome cocktails in the pool bar!!!

Stayed in April 2024

Not very clean

We really enjoyed the location

Stayed in May 2024

Temperature of the pool was very warm. Not refreshing at all. They could work a little better on sustainability…I don’t like how water is provided by way of plastic bottles. Waste is a massive issue in Bali.

Arrived early and couldn’t check in but when we did they gave us an upgrade to the Resident suite. Our rooms were huge and the balcony was massive as well. Overlooking the pool and beach area. Aircon worked well. Staff were very friendly. Circle K, mini mart, ATM at the end of the driveway. I highly recommend a massage from Iva at Coconut Dayspa 3 which is across the road from the property. Absolute bliss. Although the hotel is a little tired, I would stay here again.

Stayed in May 2024

The room on the ground floor was pretty humid (don't know if this applies to all the other rooms) and there were mosquitos (for my daughter a nightmare, since she is allergic to mosquito bites). The beach is full with vendors, that approach you as soon as you leave the hotel - can be at some point very annoying. Could not bathe in the water, because there are pretty big waves, so not advisable for families with small kids.

Staff, location, pool - all very good, the breakfast had a lot of options, so everyone could find something to eat.

Stayed in April 2024

Food was cold , service too slow around the pool . Limited breakfast options No exhaust fans in the bathrooms

Pool , room and view

Stayed in May 2024

Some towels need a refresh . So are the pool towels . Sleepers smell rubbery .

Great location . Big rooms . Breakfast was fairly good with western choices . Nice staff . Very friendly and welcoming

Stayed in May 2024

Bugs in rooms, staff not trained, lizard in pool and pool has algae on tiles

Location

Stayed in May 2024

we had to locate rhe room by ourselves .. no orientation was given

the room was clean

Stayed in May 2024

The cleanliness could've a bit better, they were ants crawling in the room and a bit too moisture.

Excellent location, right next to the beach and the facility within the resort is fabulous.

Stayed in April 2024

Room a bit outdated.

Nice swimming pool. Love the Breakfast staff put bread so people can feed the fish. Beautiful view. Shopping center on ur left and right hand side. Lot of shops.

Stayed in April 2024

The Airport shuttle cost was steep, considering how close we were. There are many alternate options available.

An older resort in Kuta, with beautiful grounds & gardens exceptionally maintained. The rooms were a good size, clean & tidy, but could do with a freshen-up. The reception staff were fabulous & accommodating. Pool area was lovely. Breakfast was fabulous with lots of options available. The location was also what we needed at the end of our Bali travels, to be close to the airport.

Stayed in April 2024

The room air conditioning was working well , however not sure if it was on the right setting , as everything felt extremely damp . Clothes that were in the suitcase and bed all had a feeling of wetness in which was a bit concerning . The moisture in the air was extremely high . Not sure if there is some way moisture absorbers could be added to each room to assist with the dampness.

The whole resort was fantastic , well presented and excellent value for money.

Stayed in April 2024

More activities or night shows

Breakfast , staff and location were great

Stayed in April 2024

Bathroom layout. Huge toilet was a trip hazard. Worked in plumbing the huge shower was not needed could of been half the size and still large with the huge arse loo places beside that and not beside sink which u would fall over if u stepped back when at sink. Extra towel for hair would have been nice as well. Pillows flat and lumpy.

Proximity to waterbom waking distance. Beach front walking path. Quite location. Size of pool. 2 shopping centre within walking distance. Everything just outside front chemist, massage, quick e marts. Money exchange. Breakfast choice was excellent they even had Vegemite. Customer service excellent

Stayed in April 2024

Breakfast was excellent! The room was lovely, and so was the pool.

Stayed in April 2024

The view was of rubble and trash so we didn’t use the balcony

Massive pool and good breakfast

Stayed in March 2024

There are several hidden fees. The airport shuttle is not included in the price of the room and is frankly quite expensive. It's cheaper to get a Grab/Gojek to get you to the airport. Also, the complimentary photo shoot was a nice, unexpected touch. However, you have to pay to get more than one photo sent to you via email and you can only get a printed photo if you stay more than one night, which I didn't.

This hotel is very big and beautiful. I loved the pool and the direct access to the beach and water. The room was a nice size, and the bed was very comfortable. Breakfast had a ton of food options which was great when you want a variety. There was also a chef making on demand egg dishes. I booked this hotel because of the proximity to the airport. Super close and convenient, I would book again.

Stayed in April 2024

The beach adjacent to the hotel was full of garbage.

Clean property. Friendly staff.

Stayed in April 2024