The water pressure on the shower is not acceptable The aircond inside the master room is not cold enough. The remote control dirty and spoil The walking distance and the connection is not convenient

The breakfast location could have been nearer to the stay The beach is acceptable and nice view The dinner is nice

Stayed in May 2024

Can't think of any.

We are from Singapore. We enjoyed our vacation (5D4N) at Cassia Bintan. The apartment and surroundings were well maintained. Beach and swimming pools were clean. Thumbs up for the daily breakfast at Lotus Cafe. Pleasant and delicious dining experiences at Treetop and Saffron. All staff displayed a good service attitude with their SMILES making us feel welcome and at home. [

Stayed in April 2024

The breakfast felt a bit repetitive and it would've helped if they had options like oatmeal for the kids we were traveling with. The pancakes, waffles, bread etc weren't very good so that limited the options available to the kids. Also, not having room service was a bummer- specially when you travel with kids.

Loved the fact that they had access to a private beach. It is clean and not very crowded so it was perfect!

Stayed in April 2024

the type of water in the shower extends to the room, for parents and children it is best to put it in the lower room (in front of the garden) as for example in room 5505, breakfast is too far away at Angsana Resort

New building, staff is friendly, very clean

Stayed in April 2024

English language at reception was not always good unfortunately. Checking in and out required rather long waiting times for facility of this size.

Breakfast was very good 8/10. Staff were very friendly. Having access to the other 2 resorts providing a number of options for booking dinner meals. Beach was good and was regularly being cleaned.

Stayed in April 2024

Restaurants and spa were a little pricey, although they were exceptional in quality. Wish there were more wallet friendly alternatives available. Lack of things to do within the resort apart from beach and spa.

Room was amazing, decent breakfast. Beach was clean and fun to be in. Go for some of the free activities such as aquatic Zumba, Nature Bike with activity coordinator Benedictus

Stayed in April 2024

There are a few areas where the Cassia could improve for example just having someone to help with luggage when you arrive especially with children and golf clubs. More options on the food for those with allergies would be good also such as gluten free pasta or bread etc.

Great location right by the beach and the golf course.

Stayed in April 2024

Quiet, clean and private beach front. Pool was not crowded during this time and enjoyed a relaxing weekend. Great to wake up to the apartment's ocean view. Staff are friendly. Availability of buggy transportation to reach dining places and spa within property.

Stayed in April 2024

Employee service could have been better. Wasn't informed of cleaning apartment once every 2 days, wasn't informed of event on the day we checked in which caused us to miss this, understanding of English by the folks on dealing 0 was below average, cold vibes from staff on occasions, a-la-carte food was average.

Property was awesome. Clean rooms, great pool and beach view and access, well maintained, nice activities, good concierge, good breakfast spread.

Stayed in April 2024

No complaints.

The location is great on a private, clean beach. The staff are super friendly and accommodating to requests. The transport is very organized and prompt. Great place for a weekend family getaway. Our second time here and we would return.

Stayed in March 2024

Nothing much to do besides laze around, eat.

Swimming pool and beaches are not close. No closure time.

Stayed in March 2024

Too many people for the breakfast, hard to get a table, lack of organization of the staff Excessive price of the drinks in comparison with any shops in the village

Nice hotel, beach clean, nice bar, pool ok Good place to spend a weekend with kids

Stayed in February 2024

food options were limited as I didn't travel out. had to go to the other properties to eat but it was more pricey. massage at angsana was closed so had to go to banyan tree which was good but also pricey. recommended to either go out or bring instant noodles if you want cheaper alternatives.

allowed to go to the sister properties nearby to use their massage and the swimming pool at angsana. meal options at the other properties as well. private beach that is cleaned daily, relaxing time by the water

Stayed in December 2023

Some maintenace issues like lift not working for Block 5. More signs on every level needed for restaurants. Rubber strip just outside lift doors need to be fixed, it came out / up causing a tripping hazard.

Simple, fuss-free hotel. Love it!

Stayed in February 2024

Kitchenette lacks kitchen towels to keep the place dry.

Proximity to the beach and Laguna golf course.

Stayed in February 2024

My sister stayed in 1 loft apartment and she has feedback to me that there is no place for her to hang her clothings.

The sea at the beach. Sea view is nice

Stayed in February 2024

Nothing

The beach and pool

Stayed in December 2023

N.A

we enjoyed our stay..staff were very friendly.

Stayed in January 2024

Very overpriced meals, limited options for lunch/dinner. Obviously catered to maximise their earnings from tourists. Just for the lack of food options/availability on its own, will probably not come back unfortunately. Screams tourist trap unfortunately...

Breakfast had a wide and varied selection Rooms were clean and spacious Generally friendly service from staff

Stayed in December 2023

Having meal at the beach, there are flies. Understand that is part of nature. Just cannot slowly enjoin the meal.

Like the quietness of the place during off peak period.

Stayed in December 2023

Cons: A bit of a pain to get to your room navigating different floors and elevators. I never got a completely hot shower…always ran out of warm water. Loud music with extra loud bass playing outside that made it hard to enjoy eating dinner.

Pros: Great beach that is shared by 3 properties, lovely swimming pool and wonderful staff. Breakfast that is provided was amazing.

Stayed in January 2024

The only thing that I didn’t like was that the Vista restaurant isn’t open until around 11am. We arrived early which was around 9.30am, was raining and we’re all very hungry but the only way to eat was to go to the Lotus Cafe where they serve the buffet breakfast - located in Angsana Resort space. It’s about 10-min walk with a Senior citizen, to go through the sheltered area when raining and about 5-min walk to go by the pathway along the beach. We complained about it and we’re pacified by offering a buggy service to the restaurant. Btw, they do not offer ala-carte so we need to purchase buffet brkfast.

The 2-bedroom apartment I booked with sea view is excellent. The Vista restaurant of Cassia Bintan, the pool area and the beach itself are very accessible from our room which was convenient for my Mum (Senior) and my son. The receptionist and staff were very accommodating and friendly. We appreciate that we managed to check-in early at about 11am. Lucky that nobody’s occupying our room for that day. The food isn’t that bad either. My son liked the fish and chips and strawberry milkshake (he ordered it 3 times during our 3D2N stay there. The Nasi Goreng Kampung was also awesome. We opted for non-spicy so we all can enjoy it. The beds are also very comfortable. They don’t offer daily cleaning service which is practical so we have to maintain it a little bit, but they do visited on the second day to collect rubbish.

Stayed in December 2023

Get to the rooms takes a bit much time. Shop for basic food very limited, you have a kitchen, but basically noodlesoup and chips are for sale. The daytime restaurant availability is unsatisfactory Breakfeast offer for European food stuff rathe limited compared to the size of the venue.

The layout is very good, access to beach fantastic. Access to Banyan Tree upmarket restaurants is a big plus Access to Angsana pool perfect. Staff very king Gollf course nice and friendly caddies on fair price.

Stayed in December 2023

Cleaning must be improved, lots of ants in the rooms, food quality is average, found an old cut can in the water a few meters from the beach, could be a serious injury if kid stepped on. Need more activities for kids outside of playroom.

New or renovated rooms, nice location, well beach cleaning

Stayed in October 2023