L9 - Mall BG Junction Jl. Bubutan 1-7, Bubutan, 60174 Surabaya, Indonesia
#21 of 163 hotels in Surabaya
Guests' ChoiceBased on 31 hotel reviews
8.5Cleanliness
8.8
Comfort
8.5
Location
8.5
Facilities
8.7
Staff
8.9
Value for money
8.6
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 10 February 2024
Julija
LithuaniaWe got “garden view” room - which was actually window partly to small garden, partly to the gym. It was not possible to leave curtain open without people seing you from the gym.
Good place, comfy room
Stayed in February 2024
Reviewed: 12 December 2023
Boon
MalaysiaSharing lift with the mall but still more than ok for the sake of convenience
Best location. Above the mall.
Stayed in December 2023
Reviewed: 14 October 2023
Niamh
IrelandExtremely clean hotel. Staff were so lovely and helpful, they gave us a free room upgrade! Hotel is situated inside a shopping centre which was good to be close to restaurants and shops. Room was lovely, bed was so comfortable and shower was great!
Stayed in October 2023
Reviewed: 27 August 2023
Winnie
United StatesThe location was perfect, walkable from the train station! It is in a mall that only certain elevators can go up too, so that part can be tricky to find. But the hotel itself was great, provided water in the room and water outside, and very comfortable stay with toiletries provided! Great great stay for the value!
Stayed in August 2023
Reviewed: 26 August 2023
Hc
MalaysiaExcellent location, good value for money, and wonderful, warm and helpful staff. Breakfast was reasonably priced.
Stayed in August 2023
Reviewed: 27 June 2023
Valeria
United KingdomChildren were running screaming on the corredor. Our room faced the fire stairs.
The shower was very good and powerful. The staff were very nice and professional. Breakfast was good with a lovely view from the restaurant.
Stayed in June 2023
Reviewed: 25 June 2023
Palupi
IndonesiaClean
Clean, easy to access
Stayed in June 2023
Reviewed: 17 May 2023
Imelda
IndonesiaNon
Location, staff, food n restaurant in the same building
Stayed in March 2023
Reviewed: 10 February 2023
Juliana
MalaysiaBreakfast was nice and delicious. Location is very strategic and near to Pasar Turi. The BG Junction Mall also offers variety of shops and restaurant/foods stall.
Stayed in February 2023
Reviewed: 26 December 2022
Sue
Singaporenothing.
above mall, convenient, very friendly staff, clean rooms and toilets.
Stayed in December 2022
Reviewed: 4 February 2022
Trisna_yanthi
Indonesiashared elevator with the mall visitor
location is closed to walking distance to my meeting area and the mall is below me.
Stayed in January 2022
Reviewed: 4 January 2024
Lim
SingaporeNo hairdryer supplied. Would be ideal for a smaller dresser-table to be included in room,instead of having to stand in front of mirror whilst doing g make-up.
Generally,everything was fine.
Stayed in January 2024
Reviewed: 4 January 2024
Lim
SingaporeNo hair-dryer provided. It would be ideal with a small dresser-table in front of mirror,instead of having to stand whilst doing make-up.
Generally,everything is good.
Stayed in January 2024
Reviewed: 22 April 2023
Fentje
IndonesiaCheck in and check out through the crowded mall
An event was conducted at the mall where the hotel is.
Stayed in April 2023
Reviewed: 1 September 2022
Anonymous
IndonesiaTV Channels are not good. I recommend for Choice City Hotel to get a better cable TV provider. Wifi was good and quite reliable. The hall is a bit noisy as we can hear people talking or walking. The entrance to the hotel is a bit hassle as we need to use the same entrance of the Shopping Mall.
I didn't buy the breakfast package. Not applicable.
Stayed in August 2022
Reviewed: 16 April 2024
Anastasia
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 14 April 2024
Made
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 7 March 2024
Florin
RomaniaThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 January 2024
Linggom
IndonesiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 18 December 2023
Chiew
SingaporeThere are no comments available for this review
Stayed in December 2023
Reviewed: 5 December 2023
Ahmed
EgyptThere are no comments available for this review
Stayed in December 2023
Reviewed: 5 November 2023
Lee
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 16 September 2023
Valery
BelarusThere are no comments available for this review
Stayed in August 2023
Reviewed: 16 March 2023
Kamran
United KingdomThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content