Desa Bukit Lawang Kecamatan Bahorok, Langkat, 20774 Bukit Lawang, Indonesia
#31 of 51 hotels in Bukit Lawang
Guests' ChoiceBased on 22 hotel reviews
8.5Cleanliness
8.3
Comfort
8.3
Location
9.3
Facilities
8.4
Staff
9.3
Value for money
8.7
Free WiFi
2.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 3 April 2024
Susanne
Austrianothing
top design of the restaurant, chillout zone, location, staff, jungletour with a guide, the food
Stayed in March 2024
Reviewed: 19 February 2024
Sonja
Germany-
Super nice, calm and cozy place! Everybody was so friendly and helpful. I had a great time at Ecolodge Bukit Lawang and recommend it to everyone.
Stayed in February 2024
Reviewed: 6 February 2024
Angie
United StatesThe rooms were so hot and we had a hard time sleeping. The lobby and upstairs were hot too. The shower was not usable. Only a tiny amount of water came out. Rooms need to have A/C because it was miserable. The lobby and upstairs could benefit with some ceiling fans.
I loved the lobby, the sitting room above the lobby, the restaurant was great! All the staff was wonderful too. The trekking was awesome, and the location of the hotel was great for trekking.
Stayed in February 2024
Reviewed: 2 February 2024
Elena
IrelandVery satisfied all round.
Great location staff super friendly. Great to have facility for storing luggage for overnight jungle trek and availability of shower after adventure.
Stayed in January 2024
Reviewed: 9 December 2023
Ezz-el-din
GermanyCouldnt find anything bad. Even conplaints in other comments about cold water in the shower are not true. We had warm water too
Everything .he best view directly on the river. Very comfortable room, very clean and bug free although very close to the jungle. Restaurant offered amazing food at fair prices. Staff Response and help was exceptionally good. Definately recommend it
Stayed in December 2023
Reviewed: 6 July 2023
Ivan
SpainGreat place to stay in Bukit Lawang. Well located and with all the services you need: trekking, restaurant, etc.
Stayed in July 2023
Reviewed: 18 January 2023
Mariano
ArgentinaWe haven’t wifi in the room
The location is perfect! Near the city center and the lauser National Park
Stayed in January 2023
Reviewed: 11 August 2022
Leonardo
BrazilNo Wifi in the room Shower was terrible and the bathroom got all wet They did not clean my room everyday. Very bad smell coming from the bathroom Bad quality linens and towels You can't really close the room and avoid the entry of insects because the doors and windows are wooden and they don't have a glass.
Very good service Very kind staff They arrange everything for your stay Food was very good, including breakfast Amazing location
Stayed in August 2022
Reviewed: 31 July 2023
Matthew
South AfricaThe room that I stayed in was the worst room I've stayed in, in my entire life
The location is beautiful and the restaurant and lounge area are also in a beautiful location.
Stayed in July 2023
Reviewed: 4 May 2023
Tom
BelgiumHorrendous karaoke in the surrounding area and even in the hotel itself. In the hotel they stopped around midnight even though they said it was only going to be till 10pm. Across the river they didn’t stop until 2 in the morning. They stopped because I went out to ask if they could finally please stop the music. No one from the staff in the Ecolodge seemed to care. The next day they started singing again at 6:30 in the morning. When I asked reception if they could maybe kindly ask if they could stop it they just laughed in my face. I guess they tried to do that before? Or maybe not? Again I went alone to see if they could stop the music and they actually did. Asking was free and apparently a foreign tourist has a bigger impact than the hotel staff who actually lives there and speaks the language. A lot of apologies from reception later (which we accepted) we - stupid us - booked this place again for after our jungle trekking. It was first of all easier to leave our luggage, but second of all the hotel staff said it was not going to happen again cause that only happens on the weekend… They lied cause when we got back it was even worse. Karaoke till 2 in the morning and no one that cared to stop it. As a travel agent and hotel owner myself I take this very serious and I am very good at giving good reviews, please check all of them, but here I simply cannot give a good one. I would have just left it if they would not have lied about it, because then we would have simply booked a different place. Unfortunately they did. I was even planning on bringing my Belgian and Dutch guests here in summer but now I am so glad I found a better place for this. I complained of course the final night again and asked for a refund. I had to send multiple WhatsApp messages and now, one and a half months later I finally got a reply. People deserve to know that The Ecolodge is not a place for quietness and rest, quite the opposite. If you come for nature go more north next to the river.
rooms are ok. restaurant is good.
Stayed in March 2023
Reviewed: 1 August 2022
Hanna
NetherlandsDid not get the room we requested/paid for. Also, we were charged with extra fees during check-in which they did not commutatie about prior. Wifi only in lobby and yet poor connection. Breakfast could be better.
Close to jungle entrance.
Stayed in July 2022
Reviewed: 19 April 2024
Jason
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 5 January 2024
I
IndonesiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 5 January 2024
I
IndonesiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 27 June 2023
Nathan
NetherlandsThere are no comments available for this review
Stayed in June 2023
Reviewed: 30 April 2023
Rick
NetherlandsThere are no comments available for this review
Stayed in April 2023
Reviewed: 11 November 2022
George
CanadaThere are no comments available for this review
Stayed in November 2022
Reviewed: 11 November 2022
George
CanadaThere are no comments available for this review
Stayed in November 2022
Reviewed: 7 November 2022
George
CanadaThere are no comments available for this review
Stayed in November 2022
Reviewed: 24 June 2022
Robin
IndonesiaThere are no comments available for this review
Stayed in June 2022
Reviewed: 30 June 2023
Andika
IndonesiaThere are no comments available for this review
Stayed in June 2023
Showing 1 – 22
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content