The hospitality are top notch.. the dine in food were amazing.. and really loved the city view..

Stayed in April 2024

There is kids cinema and kids playground

Stayed in April 2024

During my recent business trip to Indonesia, I stayed at Episode Gading Serpong, and overall, it was a remarkable experience. The facilities were top-notch, the food was delightful, and the cleanliness standards were commendable. However, I did encounter a peculiar incident with the staff that slightly affected my rating. While on a telephone call, one staff member mentioned offering me a free soda. Expecting this gesture, I patiently waited, only to be informed by another staff member that such complimentary items were not provided to guests. It was quite perplexing. Upon clarification with the staff who initially offered the soda, it turned out to be a misunderstanding; he meant to say "free soldier" instead. This miscommunication was indeed unexpected and left me bemused. Nevertheless, despite this odd occurrence, the rest of my stay was exceptional. The attentive service and overall professionalism of the staff were commendable. Despite the hiccup, Episode Gading Serpong exceeded my expectations in terms of comfort and hospitality. I would highly recommend it to fellow travelers seeking a pleasant stay in Indonesia. My overall rating stands at a solid 9 out of 10.

Stayed in March 2024

There is some bad smell in the room, especially coming from the toilet.

The interior design is nice. I like the Sandjong spa, the design in very proper, the staff are nice.

Stayed in December 2023

The sink in the room is not in the toilet which is not so convenient and causes the floor wet.

All the facility is new and the decoration is good. The receptionists are all friendly and professional.

Stayed in February 2024

Was dissapointed about the breakfast

Stayed in February 2024

Parking lot was too small, especially when there's wedding, need to prioritize hotel guest first

Breakfast was just fine but not that special

Stayed in December 2023

Crowded breakfast restaurant, smaller than expected room.

Good design, well maintained, & smells really good everywhere. Prime location, near shopping mall & culinary center

Stayed in December 2023

We were family of 5 traveling together. Even though we were on the same floor.. had a few rooms in between us, which made it tough to hang out together.

Breakfast was a nice variety of Asisn and Western choices. The staff was extremely friendly and professional.

Stayed in December 2023

maybe the location. the crosswalk a bit scary with wide road and intersection. but it is just a tiny part of my whole best experience there.

everything the room, the service, the breakfast, the souvenir shop and the SPA!

Stayed in December 2023

Staff is very helping nature and with great attitude.

Stayed in November 2023

Room is a bit too small

One of the best breakfast and complete selection, together with great amenities

Stayed in September 2023

Thanks for the warm-hearted Ms Uchi ,She kindly suppl a best service ,timely help us solve our trouble . Becasuse of Uchi,we enjoy this hotel during our stay . 5 stars for her service ,we will back again .See you son . Mr Leon

Stayed in November 2023

I was attending Trade Expo 2023 at Serpong. Property is in Serpong not CBD but that is where the convention TEI 23. Good breakfast and friendly staff.

Stayed in October 2023

The break fast was too crowded, and the Staff overwhelmed. Adding more banquet Staff at breakfast hour Will be perfect

The Room was perfect, the Food so enourmous and delicious 2 thumbs for children facilities

Stayed in September 2023

During our trip we've encountered a few hotels where staff either called or knocked around 8 in the morning to ask if we wanted anything during the day. Including at this hotel. No clue what the point is. We're all grown-ups and know how to operate the phone or ask at reception in case we need anything. Best to tell them upfront if you don't want to be woken up in the morning.

Nicely designed rooms. Huge breakfast if you're into local foods. A bit thin on western options. Very good restaurant on ground floor with super friendly staff.

Stayed in August 2023

Sadly the we're disturb by the loud traffic noise from the road on busy weekend until about 11pm. Might request the room on the other side of the building that not facing the road next time.

Friendly staff, clean and comfortable stay.

Stayed in September 2023

Extra level beds at the pool above the beds who were already there. I think it can be done.

When holidays are perfect and everything goes as planned there is no need to benchmark a team. When things go bad, that's where you can see if people rise or fall to the task. We had an urgent problem with our visa and Immigration which was closed for the weekend. After a few calls, persistency and out of the box thinking Carla (front desk) managed to get this issue done! This was above service level and very humane and then some! I am talking 5 star breakfast, best welcome ever 😉, great rooms and view ( a bit small if you take basic) Clean and fantastic shower pressure. 5 stars for Episode, Carla and team!

Stayed in September 2023

About an hour taxi from airport but worth the travel.

Beautiful new hotel located a cross the road from food markets. The staff were very friendly and made my one night stay very comfortable. Beautiful room/bathroom and the restaurant downstairs makes excellent food (both western and Indonesian).

Stayed in September 2023

the lift is confusing and abit slow

Stayed in July 2023

Design and room very unique and good

Stayed in August 2023

Waiting for the lift during peak hour

Spacious & modern room. Room amenities. Helpful & friendly staff.

Stayed in July 2023

Staff needs more training, pool space needs more improvement.

Nice and clean room, bed is comfortable, breakfast buffer was nice and delicious.

Stayed in August 2023

Fantastic hotel and great location in Tangerang. Would say better then Jakarta South.

Stayed in August 2023