Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, 60216 Surabaya, Indonesia
#1 of 161 hotels in Surabaya
Guests' ChoiceBased on 404 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.4
Staff
9.7
Value for money
9.1
Free WiFi
9.2
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End of dialog contentReviewed: 12 April 2023
Tze
Singaporenot enough to spend around hotels
#a4dable2travel #nicemall
Stayed in March 2023
Reviewed: 12 April 2023
Tze
Singaporenot enough time to spend
besides a big mall #a4dable2travel #experience
Stayed in March 2023
Reviewed: 9 April 2023
Baskaran
Malaysiamaybe location
hospitality n house keeping
Stayed in April 2023
Reviewed: 6 April 2023
Victor
AustraliaStaff and facilities were top notch. We were upgraded and when a small issue presented itself we were upgraded again. they were terrific. Highly recommend the hotel.
Stayed in April 2023
Reviewed: 4 April 2023
Chitu
RomaniaBig rooms, comfy beds, excellent staff & cleanness. My go to place to stay in Surabaya.
Stayed in March 2023
Reviewed: 3 April 2023
Andrea
IndonesiaVery helpful staffs, I arrived late in the evening and asked for a late check out the next day, and they accomodate it swiftly.
Stayed in April 2023
Reviewed: 3 April 2023
Graeme
CanadaNothing.
One of the best breakfast buffets I have ver had. Truly incredible selection, quality of food and the most lovely staff. Thank you to all at the hotel for exceptional service.
Stayed in April 2023
Reviewed: 2 April 2023
Luluk
IndonesiaNothing
Room, close to shopping mall
Stayed in April 2023
Reviewed: 24 March 2023
Elfa
SingaporeNothing!
My husband and I had booked Four Points by Sheraton Surabaya, Pakuwon Indah prior our nephew's wedding in Malang last weekend. We were greeted by the warm and friendly staff of the hotel and got an upgrade! For me, I was extremely impressed by the hotel's cleanliness and hygiene. Honestly, in Asia, difficult to come such standards that Four Points by Sheraton Surabaya, Pakuwon Indah had set! Kudos to the housekeeping team! The bed and pillows were very comfortable that my husband did not snore!!! We woke up the next morning to the amazing spread of breakfast. Being both Javanese and Minang lineage, I am very proud of my heritage and love my Indonesian food! The Rawon, Soto Madura and Rendang were comparable to my mom's!!! Not forgetting the service staff were constantly there to ensure we were never left unattended. We are definitely keen to make our return trip to Surabaya!
Stayed in March 2023
Reviewed: 20 March 2023
Ang
Indonesian.a
- Room - Cleanliness - Facilities - Kindness of staff - Service
Stayed in March 2023
Reviewed: 19 March 2023
Dela
IndonesiaIt'd really awesome if u android/smart tv to complete the package
The staff is beyond excellent. Breakfast was delicious and the staff was very helpful when my hands are tight with kids.
Stayed in March 2023
Reviewed: 19 March 2023
Francois
VietnamRemarkable professionalism and efficiency of the Team at all levels and positions. Amazing breakfast. I will definitely stay again next time I'm in Surabaya.
Stayed in March 2023
Reviewed: 17 March 2023
Bradaalex
SingaporeNothing
Very good and nice hotel, all staff are very friendly.
Stayed in March 2023
Reviewed: 27 February 2023
Sean
IndonesiaNothing
Prior to my arrival, the hotel staff contacted me to confirm my request for a connecting room. The bed is extremely comfortable for sleeping. Everything is exceptional.
Stayed in February 2023
Reviewed: 27 February 2023
Denis
Kazakhstanall is new and good
Stayed in January 2023
Reviewed: 17 February 2023
Seagus
IndonesiaNothing
Upgraded room for loyal customer Breakfast and location is best
Stayed in February 2023
Reviewed: 15 February 2023
Prakoso
IndonesiaThe staff is nice & polite. Room is comfortable. Lucky enough to have my room upgraded.
Stayed in February 2023
Reviewed: 13 February 2023
Beat
SwitzerlandLittel noise
the staff are very good
Stayed in January 2023
Reviewed: 24 January 2023
Ordinarydude
SingaporeMany of the eateries closed very early in the morning (I cannot find anything besides McDonald's) at 7 AM when my partner and I woke up to do our daily workouts. The shower area near the gym is good, but only ONE cubicle exists. I had to queue up to shower after the workouts.
The gym, the pool, the pool water (I am not kidding), the shower area near the gym, the helpfulness of the staff, and the welcome drinks met and some even exceeded my expectations. For those who are curious why I mentioned pool water, those of you who swam a lot must have experienced some pool water that is very viscous and hard to swim through. This pool? It is great! The water did not leave a salty or bitter aftertaste at all. The chlorine composition is not too much nor too little. The gym IS GREAT as well. It has full sets of dumbbell weights and some machines. THANK GOD it has more than just treadmills (like many hotels). The only thing lacking is a barbell and squat racks.
Stayed in December 2022
Reviewed: 24 January 2023
Jonevs
IndonesiaNone
Customer services, facilities, clean
Stayed in January 2023
Reviewed: 11 January 2023
Erli
IndonesiaI like all the atmosphere this hotel... 👌
Stayed in January 2023
Reviewed: 7 January 2023
Jennyke
Indonesiathe parking lot merge with the mall
the breakfast was stunning, the staff ia friendly, the room and the bed spacious.
Stayed in January 2023
Reviewed: 1 January 2023
Rahman
IndonesiaNothing
High standard of cleanliness, restaurant, awesome staffs, location linked to the shopping mall
Stayed in December 2022
Reviewed: 31 December 2022
Nino
IndonesiaNothing,seriously !
Everything about it !
Stayed in December 2022
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