Jl. MH Thamrin kav. 28 - 30, 10350 Jakarta, Indonesia
#20 of 539 hotels in Jakarta
Guests' ChoiceBased on 294 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 10 May 2024
Abdulrahman
Saudi ArabiaRoom service was very slow. You have to wait for 15-20 minutes to get what you request.
Stayed in May 2024
Reviewed: 29 April 2024
Quoc
AustraliaNothing really, we had a really good experience. I am a frequent traveller to jakarta and have stayed at many 4 and 5 star hotel in jakarta including the Marriot and the Ritz Carlton.
Exceptional friendliness and staff assistance at all times, I had alittle three year old that need some urgent late night assistance which was attended to without any hesitations. Congrats to the staff and team at the Grand Hyatt.
Stayed in April 2024
Reviewed: 26 April 2024
Nurul
Malaysianothing !!!
My boss really love this hotel. All is soooo good.
Stayed in April 2024
Reviewed: 22 April 2024
Shapiee
Brunei DarussalamSometimes cleaner did not vacuum the room
I did not take the breakfast
Stayed in April 2024
Reviewed: 17 April 2024
Buky
United StatesUnreliable Wi-Fi
Very nice
Stayed in April 2024
Reviewed: 5 April 2024
Srinivas
IndiaNothing particular.
Very friendly staff. Newly renovated rooms bring back freshness to the property. Excellent hotel that is located around quality malls with lots of dining options.
Stayed in March 2024
Reviewed: 24 March 2024
Md
Brunei Darussalamtransportation
the view
Stayed in March 2024
Reviewed: 22 March 2024
Thomas
GermanyRowing machine too old, but that’s a detail
The Hotel is spacious and the facilities good. Foremost Indra in the restaurant was great! His service made my feel welcomed!
Stayed in March 2024
Reviewed: 19 March 2024
Sheikh
MalaysiaBreakfast
Stayed in February 2024
Reviewed: 8 March 2024
Pep_ap
AustraliaLocation is central and good for food selection. Staff are friendly and place is clean.
Stayed in March 2024
Reviewed: 20 February 2024
Erna
Brunei DarussalamNothing
The friendly staff and the fast respnse in need
Stayed in February 2024
Reviewed: 20 February 2024
Sharinaz
Malaysia-
During my stay at the Jakarta Grand Hyatt, there were several aspects that truly stood out and contributed to a delightful experience. Firstly, the breakfast at the hotel was exceptional. The wide array of options, from local delicacies to international cuisine, ensured a diverse and satisfying start to each day. The quality of the food, coupled with the inviting ambiance of the dining area, made breakfast a highlight of my stay. Another notable aspect was the hotel's convenient location, providing easy access to various attractions and business centers in Jakarta. Whether I wanted to explore the vibrant city or attend meetings, the Grand Hyatt's strategic placement made it effortless to navigate and saved valuable time. Moreover, the staff at the Jakarta Grand Hyatt played a crucial role in enhancing my overall satisfaction. From the moment I checked in to the time of departure, the staff members were consistently courteous, professional, and attentive. Their genuine hospitality created a welcoming atmosphere that made me feel at home throughout my stay.
Stayed in February 2024
Reviewed: 16 February 2024
Adel
Kuwait- Classic elevators' system, does not accomplish the first order, instead, it stops in many floors to get passengers. - No self-service coffee machine in the breakfast restaurant, only by order. - In my last days, children were housed on the 19th floor, although it was supposed to be for guests seeking for a quiet floor.
- The hotel is connected to Plaza Indonesia Mall, and nearby Grand Indonesia Mall. - Varied and wonderful breakfast buffet. - Kind and helpful staff.
Stayed in February 2024
Reviewed: 16 February 2024
Kim
South KoreaLocation is best and Swimming pool is recommandable
Stayed in February 2024
Reviewed: 15 February 2024
Ken
AustraliaPool closes at 8.00pm
Loved the buffet breakfast with heaps of local fare to try and internal access to Plaza Indonesia.
Stayed in February 2024
Reviewed: 12 February 2024
Sarah
Indonesiait felt a little dated and there was nothing in the minibar but thats about it.
Good location if you want to do some shopping. Clean and spacious room. lovely staff.
Stayed in December 2023
Reviewed: 11 February 2024
Victor
NetherlandsFound the room good but very impersonal and the desk in the coldest spot. The shower very basic and small for this floor. Arrival reception not efficient and slow.
The breakfast at lobby level was ok, not special and while many people to serve, service was not 5 star, and fresh drinks, not fresh, atmosphere very clinical, not friendly . The executive floor was good and the lounge very pleasant and great service and food.
Stayed in February 2024
Reviewed: 11 February 2024
Salina
MalaysiaThe mattress lumpy
Stayed in February 2024
Reviewed: 1 February 2024
Ellery
SingaporeVery crowded when wedding event taking place. But it's understandable.
Excellent view to Bunderan HI. Next to mall. Tight security. Beautiful CNY decorations
Stayed in January 2024
Reviewed: 1 February 2024
Jeeper11
OmanToo much security
It's a business hotel
Stayed in January 2024
Reviewed: 31 January 2024
David
Hong KongAs above.
The room was excellent - everything we needed. However, there were two material stains - one on the sofa (smallish) and one on the window seat (big).
Stayed in January 2024
Reviewed: 27 January 2024
Dr
IndiaVery good hotel.
Stayed in January 2024
Reviewed: 23 January 2024
Zarina
MalaysiaThe front office personnel wrongly assigned us to a room already occupied during check in.
The location is exceptional
Stayed in January 2024
Reviewed: 21 January 2024
Christine
MalaysiaFood menu is still the same after 10 years.
Location
Stayed in January 2024
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