Jalan S. Parman No. 217, 20152 Medan, Indonesia
#26 of 97 hotels in Medan
Guests' ChoiceBased on 52 hotel reviews
7.7Cleanliness
7.8
Comfort
7.8
Location
8.6
Facilities
7.7
Staff
8.2
Value for money
7.3
Free WiFi
8.2
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Showing 1 – 25
Reviewed: 11 May 2024
Raja
IndonesiaBreakfast quality average. Wanted sunny side up for two but they ran out of eggs. Waited for a good 45 mins!!! They do not replenish food fast enough.
Front desk & concierge warm and helpful.
Stayed in May 2024
Reviewed: 16 April 2024
Silvana
IndonesiaMall just at the entrance of the hotel
Stayed in April 2024
Reviewed: 25 January 2024
Marimuthu
SingaporeSwimming pool must be bigger
..all good
Stayed in December 2023
Reviewed: 20 January 2024
Bwemei
IndonesiaYes of course
Stayed in January 2024
Reviewed: 22 April 2022
Irfan
IndonesiaCarpet inside room
Good food
Stayed in April 2022
Reviewed: 27 March 2022
Carsidy
IndonesiaVery good location in the heart of Medan city. Close to everywhere. The room is good and clean. The breakfast is very good. A lot of varieties
Stayed in March 2022
Reviewed: 4 March 2022
Carsidy
IndonesiaThe quality of the bed
Good location
Stayed in March 2022
Reviewed: 23 August 2021
Ade
IndonesiaSwimming pool still closed
Best location and cleanliness
Stayed in July 2021
Reviewed: 30 June 2021
Tristan
IndonesiaBreakfast buffer had a lot of variety but low/average food quality
Clean and bright rooms. Good location (inside a small mall and 10min walk from a very big mall)
Stayed in June 2021
Reviewed: 19 December 2023
Wan
MalaysiaThe standard of facilities and condition of hotel is so far fron a 5star hotel anywhere in the world
What I love / like is the service of the staff at the hotek
Stayed in December 2023
Reviewed: 30 November 2023
Richard
United Kingdomcommunication with the hotel prior to our arrival was impossible and not much better upon arrival. Breakfast room was total chaos with poor selection of food and often cold. Room lacked proper maintenance and badly needed a refresh
good location
Stayed in September 2023
Reviewed: 31 July 2023
Tashea
IndonesiaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 6 June 2023
Wan
Malaysiasmoking / cigar lounge
room and cleanliness
Stayed in June 2023
Reviewed: 2 May 2023
Lilis
Indonesiathe room is quite spacious the receptionist is friendly and my room directly faces the view of the city of Medan
Stayed in May 2023
Reviewed: 23 February 2023
Khalid
Saudi ArabiaThey did not give free breakfast for my children,So, I had to pay by myself, although I have registered the number of my children in the booking but they did no accept at all. As well as I asked them to bring shuttle to send us to airport but the said no available although it is written in the booking system
Stayed in February 2023
Reviewed: 26 April 2022
Carly
New ZealandHugely disappointed. I stayed at this hotel several years ago when it was still run as the Swiss Bell Hotel Medan. Back then, it was truly luxurious. The beds were enormous and comfortable; the pillows fluffy and heavenly, everything pristine, mini bars stocked, staff lovely, quality food and amazing breakfast. All that has changed. We normally wouldn't spend this much on a hotel but wanted to splash out for a few nights. Now I regret it. I'd be happy to pay half the price (maximum) to stay somewhere of this quality. It is by no means a four-star hotel and did not come close to meeting expectations. We were in a non-smoking room on a non-smoking floor, yet everything stunk of cigarettes. The mini fridge was empty, the cabinet holding it was dated and the door fell of its hinges when opened. The sheets, covers and pillowcases were the same style as they had been years ago - and it looks like they've never been replaced. Grubby and dirty. Beds and pillows not comfy and luscious like before. Poor paint job, everything was grubby, and the bathroom was downright filthy, with rubbish sitting on top of the drain grate. Even the menu was dirty - concerning in normal times but really offputting during COVID. The room service was prompt, but the food was often cold when it arrived. The local food was nice, but western food poorly cooked and not nice. Breakfast at Swiss Bell used to be amazing. The range is still impressive here - so many different foods to choose from, but again, many things were cold. And although the restaurant is one big room, half of it is used for smoking, so we ate our breakfast in in a cloud of cigarette smoke. Lastly, the staff were friendly enough but lacked basic knowledge you'd expect from a tourist service. Nobody could tell us where to go to buy a local Sim Card. They told us to go to the mall supermarket (I'm not Indonesian and even I know you can't buy a sim card at a supermarket).
The only upside to this place is that it's attached to a mall, but that would not be enough to make me choose to stay again for this price. Oh, and of course, the views of the city are amazing.
Stayed in April 2022
Reviewed: 13 April 2022
Ningsih
United Kingdomthe receptionist wasn’t friendly -air conditioning keep broken and the mechanic keep coming in to the room .
location good.it’s easy access to the mall centre
Stayed in April 2022
Reviewed: 8 April 2024
Jusmarni
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 1 April 2024
Rajeev
SingaporeThere are no comments available for this review
Stayed in March 2024
Reviewed: 7 March 2024
Christopher
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: 23 January 2024
Seng
MalaysiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 10 December 2023
Tahir
IndonesiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 5 October 2023
Basabjit
SingaporeThere are no comments available for this review
Stayed in September 2023
Reviewed: 30 June 2023
Dominikus
SwitzerlandThere are no comments available for this review
Stayed in April 2023
Showing 1 – 25
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