the hallway on 10 floor smells like fungus, old hotel but otherwise good.

can open window on request, helpful staff

Stayed in March 2024

the parking lots, it's very difficult to find spot to park.

Location

Stayed in April 2023

bathroom were clean but if you have some leftover food stay overnight some insect will come. the curtain should be cleand up , quite lots of stain. i bring toddler, but the playground currently empty 🙃 staff said the toys were moved for occasion at the ballroom 🥲. breakfast need improvement!

Room size great and not too tight, clean bathroom. valet service for all vehicle 😄 location was very great !

Stayed in March 2023

Nothing I can think off.

I like the simplicity and the cleaniness of the hotel. It is very strategic and convenient. Will go and stay again.

Stayed in March 2023

service

The location

Stayed in March 2023

good

good

Stayed in March 2023

The counter staff service

Easier to walk around

Stayed in August 2022

- The bedroom is not quite clean cause the curtain and the carpet I think needs to be changed or washed. - The door room I think needs to be changed cause it looks old.

- The lobby is nice. - The breakfast has various option and tastes good. - The bathroom is clean. - The staff is polite. - The location is top. It is also surrounded by good food.

Stayed in July 2022

Sometimes sound from the roof is so loudly

They have pillow on their bed

Stayed in March 2022

Not sound proof room, and less car park. Suggestion need someone who handling car park area, especially if we want to reverse car, because that's direct to busy way area. And Hot water, sometime it's turn to cold water need to be fixed

Thx to Ginanjar (if i don't mistaken) for excellence service during check in. Nice city view, and hey you provide the bolster!!! What a nice touch for Indonesian. Love it!! All room facilities are working good, thx for the service

Stayed in February 2022

just only 1 small tube liquid bath gel for 2 night stay for two person ?

Stayed in March 2024

Rooms.should be ready at 2 oclock, we had to.wait until.almost 5 to get the room! No toilet paper No towels Dirty room No additional sofa No working fridge Dirty windows No toilet tools And many many more.. Disgusting

Only thing what was correct and nice was a parking guys who make.their job on top

Stayed in February 2024

1) Bed lighting - not working 2) Electric water kettle - not functioning 3) Drain / Sewer flies (Psychodidae) everywhere in the bathroom as well as the bedroom. 4) Shower water tap - not strong enough 5) TV remote control was not available in the room. Only have remote control to video channel but unable to use.

Location

Stayed in December 2023

The maintenance is low, staffs are less trained, bed is not as expected (double bed ordered but received twin bed rearranged into double bed)

Located in prime location in Pontianak city center, easy to stroll around by foot, and also can park for free

Stayed in July 2023

the room was dirty, the bed was not tidy as ussual hotel standard, and i 've ordered for non smoking room and queen size bed but I got smoking room with twin bed

none

Stayed in July 2023

Staff not bothered, I was totally ignored, no hello, no welcome, absolutely nothing. Tried to ask questions, again not botherd. If you have been to an easy jet hotel exactly the same. Corridors and rooms dated. Mould in the bathrooms. Walls in room off white. It needs updating. At breakfast again totally ignored when trying as ask questions. We stayed for 2 nights, only bed made room and bathroom left the same, and the plate of fruit that we didn't eat left in the room. Overall, I would not recommend the Harris Hotel.

Location

Stayed in November 2022

Service, facilitas

Location

Stayed in November 2022

smells of smokes, not professional staff. old furniture. no lift. no escalator. check in not on time even that we came 45 mins later

nothing

Stayed in October 2022

Everything

Stayed in October 2022

Love all about the haris

Thank you haris hotel Pontianak Was fantastic moment with family Was taking all gropr of my family For first time experience stay in hotel Yes I do choose haris hotel because Is friendly for all people The service was good family happy and I'm happy Can't wait for next year's trip back to here thank u for all staff

Stayed in August 2022

Bedside lights not working (but doesn't affect our stay) Kettle wasn't working properly (Changed with new promptly) Dirty towel (Changed with clean ones with no issues) All had been fixed accordingly The pool bar bit pricey... (We didn't purchase anything, otherwise we would've😅🍜☕🍹🍦🥤)

The hotel price in prime location, Spacious room, Great rooftop for swim and catching Sunset/Sunrise, Excellent customer service all the way from check-in, during our stay, until checkout. Prompt to fix and keen to improve when we give feedback. Great work attitudes, always smile and staff always helpful when you need anything. We will definitely be back for another stay with you 😄👍 Keep up the good work guys!!!

Stayed in April 2022

Swimming pool

Location

Stayed in February 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024