Jalan Wana Segara 33A, 80361 Kuta, Indonesia
#23 of 188 hotels in Kuta
Guests' ChoiceBased on 1419 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.6
Staff
9.2
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 March 2024
Veronica
SwitzerlandNo conditioner in rooms, change towel everyday even though was hanged, little vegetarian choices
Clean
Stayed in February 2024
Reviewed: 3 March 2024
Diego
Spainclose to the beach and the airport, very nice pool, fast and free transfer
Stayed in March 2024
Reviewed: 3 March 2024
Sally
SingaporeNear to the Airpory
Stayed in February 2024
Reviewed: 2 March 2024
Adam
ThailandN/A
It was perfect for our last night in Bali. Cosy room, welcome drink, early check-in, the staff, the sunset veranda, the pool, quiet rooms, the breakfast, and close to the airport.
Stayed in March 2024
Reviewed: 2 March 2024
Wesley
AustraliaThe reservation through booking.com initially stated lunch would be provided but in the final confirmation only dinner and breakfast was included. So we were disappointed about that. Can this be corrected in the future so other travellers dont have that experience. The gym was very minimal, basically treadmills only.
Staff were super helpful. Facilities were clean and looked new. Food was at the main holiday inn. Food was good. Also the location was great, very close to the beach and some markets which was great for souveniors.
Stayed in February 2024
Reviewed: 29 February 2024
Maria
IndonesiaWater from shower always wetting toilettes area
Clean
Stayed in February 2024
Reviewed: 28 February 2024
Leon
South AfricaClose to the beach, staff really friendly and helpful
Stayed in January 2024
Reviewed: 26 February 2024
William
AustraliaNothing didn't dislike
The location and comfortable room with lovely staff great breakfast and loved the roof top pool
Stayed in February 2024
Reviewed: 23 February 2024
J
CroatiaI have a nice time in the hotel. I can recommend. Good stay close the airport. Staff is frendly. Room quiet and clean.
Stayed in February 2024
Reviewed: 20 February 2024
Hiren
IndiaLack of restuarant/room service is slightly disappointing
Great location and very close to the beach as well as the airport. Sunset view from the roop top bar is a must visit
Stayed in February 2024
Reviewed: 18 February 2024
Bien
VietnamFriendly and enthusiastic staff
Stayed in February 2024
Reviewed: 18 February 2024
Malgorzata
SingaporeThe beach in front of the hotel is intresting due to the boats but very dirty - a big minus for not having any actions to tidy it up.
The pool has really nice view towards the sea. Hotel has an interesting concept of the reception desk and hall in the ground floor - design as if it was a swimming pool. Very nice guys at the reception desk.
Stayed in January 2024
Reviewed: 17 February 2024
Nisye
AustraliaNothing
Everything
Stayed in January 2024
Reviewed: 16 February 2024
Eliška
Czech RepublicBeach wasn't very nice.
Hotel room was okay, clean. Rooftop pool was very nice - nice view and sunsets. Hotel stuff was very kind and helpfull with everything, as well as stuff in restaurant. Food was also very good.
Stayed in February 2024
Reviewed: 15 February 2024
Nicola
United KingdomNothing
Rooftop pool and restaurant in holiday inn next door.
Stayed in February 2024
Reviewed: 12 February 2024
Abdullah
NetherlandsBar on the roof top.
Pool with oceanview/ breakfast and the lovely staff.
Stayed in February 2024
Reviewed: 11 February 2024
Philippe
ThailandA certain lack of character. not the most beautiful beach when you are coming from the Gold Coast in Australia.
the free shuttle from the airport. it was very quiet, close to the beach and confortable. The mattress were better than usual on Bali. We enjoyed the breakfast buffet with a lot of choice including a variety of fruits.
Stayed in January 2024
Reviewed: 10 February 2024
Pramita
IndiaThe breakfast. Could have been better
Stayed in February 2024
Reviewed: 9 February 2024
Florentina
AustraliaNone
All staff are friendly n professional. The driver Putu rang me while I was on the custom queue, no problem with free transfers. Arie at Reception went out his way to assist n even organized my little surprise for my birthday the next morning. The pool on roof top was so clean w magnificent views. Room super clean. I 'll be back n stay longer. It was in South Kuta but you could walk everywhere on the beach. Love to be out of busy Kuta. Highly recommended the room, so clean. The friendly staff at restaurant asked if you want fresh juice made to your likings..feel like a queen.
Stayed in February 2024
Reviewed: 8 February 2024
Abbey
AustraliaStaff super friendly, attentive and welcoming. Room nice and clean. Great breakfast.
Stayed in January 2024
Reviewed: 3 February 2024
Rutika
IndiaThe staff was courteous and property is well located between Jerman beach and Kuta beach. The walk to the Jerman beach is just 50-60 footsteps from the property. The swimming pool has a great view overlooking the ocean
Stayed in January 2024
Reviewed: 1 February 2024
Viktoriia
Ukrainenot big room
breakfast options are super cool even for vegan. next to the airport and the beach. shuttle pick up every hour. Unexpected for Bali clean and white textile: towel, sheets etc. small stroll by beach and you are next to shopping mall
Stayed in January 2024
Reviewed: 31 January 2024
Miteshkumar
AustraliaThere was no AC in the Foyer Area, and it was just too warm and humid. I booked 4 rooms, and they were not close to each other, I didn't want my kids to be away on the other side of the building. It was hard to understand why was it not possible to allocate rooms together even though they were booked 1 month in Adavance.
Hotel
Stayed in January 2024
Reviewed: 30 January 2024
Jordan
United StatesIt was very clean and the breakfast was amazing with such a variety! Loved the infinity pool which amplified the beautiful sunset views.
Stayed in January 2024
Reviewed: 28 January 2024
Peter
South AfricaSize of room
Location. Friendly staff
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content