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Reviews of idoop Hotel Lombok 3 stars

Jalan Swaramahardika No. 883, 83121 Mataram, Indonesia

#13 of 27 hotels in Mataram

Guests' Choice

Review score

Based on 53 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 1 May 2024

    7.0
    not luxury but good for a short stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    comfy bed and clean

    Stayed in May 2024

  • Reviewed: 27 February 2024

    8.0
    Pleasant stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    Going up to the foyer is rather steep. Not good when it rains.

    Location. There is a restaurant with variety of selection of Lombok foods across the street.

    Stayed in February 2024

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I need bidet

    They clean the room everyday

    Stayed in November 2023

  • Reviewed: 18 October 2023

    8.0
    There Is Room For Improvement
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    For heavens sake, please buy some new towels and replace all bedding that looks to be worn, torn, and stained. If at all possible, please install double pane windows to reduce the outside party noise.

    The staff was extremely kind and helpful. They all deserve a pay raise including the bell-boys.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Nice stay in Mataram
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was clean but some spots were quite dusty. Pillow cases were stained (but they were clean). The wifi connection was not great.

    Very spacious room and comfortable bedding. The staff is very kind and went the extra mile to help and please. The hotel is located near shops and malls.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    No daylight in the room, therefore probably more quiet in the interior facing rooms.

    Good location, clean room

    Stayed in September 2023

  • Reviewed: 15 September 2023

    9.0
    Friendly staff and good service.
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The facilities can be improved, the room a bit smaller, no table or cabinet to put the things.

    Very good service and friendly staff, good location, room is clean.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water in shower

    The service. Very helpful staff

    Stayed in September 2023

  • Reviewed: 8 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great staff. They are more than happy helping you with every wish that you might have. Some rooms feel a bit used but considering the price tag this place is great value for money.

    Stayed in July 2023

  • Reviewed: 12 May 2023

    7.0
    good
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    in town water dispenser available

    Stayed in May 2023

  • Reviewed: 15 March 2023

    7.0
    Enought for one night but not more.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The towel and bedsheets were looking as old as the hotel, the beedsheets with stains. The room a bit smelly from bathroom not really nice as it was not possibility to open the window. Poor maintenance apparently.

    Quiet place. No plastik bottle so can refill from galon in many place in the hotel. Very polite staff.

    Stayed in March 2023

  • Reviewed: 11 February 2023

    9.0
    Everything was great overall and I would return.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Maybe more western breakfast options like eggs/ pancakes/ juice to make it more worth adding breakfast to the room cost.

    The room is really cozy but the view for us was just around the hotel so not that inspiring! The location is amazing, there's a footpath to the local mall (the older one not the more fancy one, but it still has western fast food options and a chemist etc) The fried rice at breakfast was yummy if you're into that!

    Stayed in January 2023

  • Reviewed: 13 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    Lovely service! Thank you Echa for being so kind and helpful!

    Stayed in September 2022

  • Reviewed: 30 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dark and dingy inside hotel. Expensive for what was provided.

    Bed and pillows very comfortable. Breakfast very poor, not much choice for westerners.

    Stayed in August 2022

  • Reviewed: 17 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast very soso.

    comfy and near everything

    Stayed in August 2022

  • Reviewed: 5 August 2022

    8.0
    Clean stylish hotel suitable for business or leisure
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast price seemed high, however there are limited options nearby. I did not have the breakfast. I didn't appreciate the phone call asking if I wanted a massage at 8:00 pm.

    Close to Mataram Mall and many Warung, idoop was clean and comfortable. Everything in the room worked, the shower was excellent and the staff always friendly.

    Stayed in August 2022

  • Reviewed: 2 January 2024

    5.0
    Not clean!
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was so unclean!

    Great location!

    Stayed in December 2023

  • Reviewed: 29 October 2023

    3.0
    No recommendation
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room didn’t look like the photos. Everything was really used and I did not feel comfortable. The room didn’t have any windows I could open, just a glass that showed the hallway and the staircase, so I could not see the sky or breathe fresh air. Additionally, the room smelled like cigarettes all the time, even if I don’t smoke. I had to spray perfume, otherwise I was not able to sleep with the smell of cigarettes. Moreover, the wi-fi was very bad. I had an important call and the wi-fi stopped working. The staff did not speak english at all, I had a few questions and they were not able to answer them. Would not recommend!

    Stayed in October 2023

  • Reviewed: 13 August 2023

    10
    always staying here when I am in mataram
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    nothing, its clean, centrally located

    everything is perfect unless I can hear the sound of live music from the restaurant in front of the hotel until 10pm.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    10
    Great place with a great price
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    The walls might be a little thin. The noises from neighboring room was quite audible.

    It was clean. The cleaning service did their work marvelousy. The bed was comfortable, no weird smell inside the room. Breakfast were exceptional. Really recommend booking with breakfast included

    Stayed in July 2023

  • Reviewed: 25 July 2023

    10
    City Escape
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No massage available

    Excellent Indonesia Breakfast

    Stayed in July 2023

  • Reviewed: 24 July 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect for my 1 night stay. Strong WiFi , comfy bed and good Aircon. There is a really great restaurant just across the street.

    Stayed in July 2023

  • Reviewed: 22 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a cigarette smoke smell repeatedly, probably from ventilation from other rooms, which was very uncomfortable. The bathroom wasn’t clean very much

    The staff was very nice and helpful, we also enjoyed breakfast very much. We appreciated possibility of free water refilling. For short stay it was fine.

    Stayed in June 2023

  • Reviewed: 6 May 2023

    5.0
    I won’t stay in this hotel again but good to know this hotel.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the pillow was comfy

    the room I got for non smoking room was smelly, it makes me feel unsure if the room is clean. the other room I can get was only smoking room, which full of the smell of cigarette. good thing the bed was not smelly.

    Stayed in May 2023

Showing 1 – 25

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