Jl. Raya Tapos no 63, Ciawi, 16720 Puncak, Indonesia
#21 of 50 hotels in Puncak
Guests' ChoiceBased on 30 hotel reviews
7.3Cleanliness
6.8
Comfort
7.0
Location
7.3
Facilities
7.0
Staff
8.0
Value for money
6.9
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 10 April 2024
Danelle
IndonesiaGood facilities, with sport hall. Very helpfull staffs, we had a little accident because our fault, but the staffs helped quickly
Stayed in April 2024
Reviewed: 27 September 2022
Earl_y
United KingdomShower room and kitchen
A big villa for family, plenty swimming pools to choose. There’s a clean restaurant in the location. Most of the staff are friendly and helpful.
Stayed in August 2022
Reviewed: 18 June 2022
Sparkling
Indonesiaclean the plants, insects in room, bed sheet could be better, clean and sanitize room
a villa for 2 ,in 3 bedroom villa is bonus this time only.
Stayed in June 2022
Reviewed: 28 May 2022
Andy
IndonesiaNeed to improve the room cleanliness, air con and tv need to be serviced. Some lamps need to be replaced.
Traditional wooden house with good nature atmosfer
Stayed in May 2022
Reviewed: 25 May 2022
Padmasari
IndonesiaWhen we stay there, all the facilities are under maintenance, so we have to wait until dusk to swim
Stunning mount view from pool, big room, and location is not far away from highway road.
Stayed in April 2022
Reviewed: 23 May 2022
Osam
United KingdomThe bathroom/toilet was old and had a bad smell. needs serious renovation
The location and the resort itself was very nice. a lot of outdoor activities
Stayed in May 2022
Reviewed: 24 April 2022
Florence
IndonesiaThe facilities aren't at their best, I've found the bed was still dusty and the bathroom was moldy. The management should renew the furniture also the bathroom.... really not at their best. A bit surprised that Jambuluwuk's property in Bogor quiet unsatisfied. Please renew the furniture... Jambuluwuk should be one of the best hospitality property management in Indonesia... ganbatte...
Love the greenish....very relaxing for a city girl escaping from concrete jungle and hectic work...the staffs were great and excellent...the breakfast although not buffet since it's Ramadan month, but was good and tasty as well
Stayed in April 2022
Reviewed: 18 October 2023
Yousuf
OmanI recently stayed at this resort, and my experience was a bit of a mixed bag. Let me break it down for you. Positive Points: 1. The natural surroundings of the resort are absolutely stunning. If you're a nature lover, you'll appreciate the picturesque setting. 2. The pricing for our stay was quite reasonable, making it accessible to a wider range of travelers. 3. The staff members were generally polite and friendly, which added a touch of warmth to our stay. Negative Points: 1. A significant issue we faced was that despite booking two one-room villas, we were given a single villa with two rooms. Surprisingly, we were charged the same amount as we would have been for two separate villas. 2. Cleanliness was not a strong suit of the resort. Don't expect spotless accommodations, as our experience suggested that the cleaning left much to be desired. 3. Communication with the front desk and housekeeping was a challenge. We had to make numerous calls, often with no response, to get even basic requests fulfilled. 4. It's unfortunate that you have to constantly ask for things to be done. Simple tasks like cleaning the villa, providing water, or clearing used dishes seemed to be overlooked unless we reminded them. 5. The breakfast service was a letdown. We requested it to be delivered at 9 am, but it arrived after 10 am, even after following up with two calls. 6. Attention to detail is lacking. In one of the rooms, we noticed mismatched curtains, indicating a lack of thoroughness in maintaining the accommodations. 7. The overall cleanliness was subpar. Lingering dust indicated that some areas hadn't been properly cleaned for a long time. In summary, while the resort's natural setting and reasonable prices have their appeal, the service quality and attention to detail need significant improvement. If you're willing to overlook these shortcomings for the sake of the picturesque location, this resort might still be worth considering.
Stayed in October 2023
Reviewed: 5 August 2023
Sultan
AustraliaNothing can be mentioned.
Nice place.
Stayed in August 2023
Reviewed: 12 July 2022
Ghaidaa
Saudi Arabiathe room need extensive renovation the bathroom have bad smell
nothing
Stayed in July 2022
Reviewed: 23 June 2022
Ellissandini
IndonesiaWonderful View, Clean facilities, Nice and friendly staff, we have well experienced ever. Complete facilities, very Warm athmosphere, Family oriented, strongly recommended. I love this place. great
Stayed in May 2022
Reviewed: 9 July 2021
Robert
SlovakiaWe received free upgrade, resort looks like a new. Staff, rooms and food are excellent. Rooftop bar is also great and swimming poll as well. Our kids enjoying indoor and outdoor kids facilities. We will come back again for sure.
Stayed in July 2021
Reviewed: 6 July 2021
Adel
Saudi ArabiaNeed to improve the menu of the restaurant
Stayed in June 2021
Reviewed: 3 October 2021
Anonymous
IndonesiaLittle bit overprice for this level of facility
Location and the environment
Stayed in October 2021
Reviewed: 5 January 2024
Lukman
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: 4 September 2023
Ayman
Saudi ArabiaThere are no comments available for this review
Stayed in August 2023
Reviewed: 10 April 2023
Susanto
IndonesiaThere are no comments available for this review
Stayed in April 2023
Reviewed: 16 February 2023
Saad
Saudi ArabiaThere are no comments available for this review
Stayed in February 2023
Reviewed: 7 January 2023
Matthew
AustraliaThere are no comments available for this review
Stayed in January 2023
Reviewed: 23 June 2022
Nouval
United StatesThere are no comments available for this review
Stayed in June 2022
Reviewed: 23 May 2022
Ellen
IndonesiaThere are no comments available for this review
Stayed in May 2022
Reviewed: 3 November 2021
Vanya
IndonesiaThere are no comments available for this review
Stayed in September 2021
Reviewed: 15 April 2024
Samsul
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 1 July 2023
Ahmad
IndonesiaThere are no comments available for this review
Stayed in July 2023
Showing 1 – 25
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