Jl. Gading Serpong Boulevard Barat s No. 5 Gading , 15810 Serpong, Indonesia
#1 of 31 hotels in Serpong
Guests' ChoiceBased on 182 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
8.6
Facilities
9.0
Staff
9.2
Value for money
8.5
Free WiFi
8.5
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End of dialog contentReviewed: 29 April 2024
Pierre
FranceA bit far from downtown but was convenient for me a business meetings nearby
Very nice and modern hotel with great staff and various restaurants and bars. Also located just nearby local food court.
Stayed in April 2024
Reviewed: 29 April 2024
Tuan
MalaysiaPerfect.
Everything, from the guest adjourned from the arrivals towards the entering the room. Service and was detailed to every single need.
Stayed in April 2024
Reviewed: 27 April 2024
Ame
Malaysialove environment cozy and staff very helpful
Stayed in April 2024
Reviewed: 27 April 2024
Peen
SingaporeThe bed/mattress and pillows were too soft. Not so good support for the back and neck.
Staff are friendly, service is good, facility is good, good variety at breakfast, diner at the hotel was good too. Hotel and room is well-maintained.
Stayed in April 2024
Reviewed: 13 April 2024
Angelo
ItalyRoom breakfast and all
Stayed in April 2024
Reviewed: 1 April 2024
Tiara
IndonesiaNothing
Everything was perfect . Our Room was big and comfortable. Food was delicious with many variations. We also love the gym. Swiming pool small but nice. Manager, Staff was very nice and helpful.. Thank You Vikri, Fitri and all staff.. We were really enjoy our stay here.
Stayed in March 2024
Reviewed: 26 March 2024
Dan's
IndonesiaThe elevator is little bit slow. A faster one will be better. And for breakfast, couple of the food is not fresh. Maybe because it is Ramadhan, so there are only few people having breakfast. I think it's better to serve less food for breakfast during Ramadhan. So you can maintain the freshness of the food. Thank you.
Very Nice Hotel, Clean, Nice staff, vast variant of breakfast. Superb.
Stayed in March 2024
Reviewed: 21 March 2024
Natania
Indonesiathe view in the window is blocked by their structural design, so when we open the window the view is a little bit obstructed and they dont give free breakfast for children under 12, but i think their discount rate is still acceptable.
The room was spacious, nearby local food stall and also shopping mall. The staffs were attentive and prompt, they cleaned the place regularly and it can be seen from the immaculate cleanliness in their public facilities.
Stayed in March 2024
Reviewed: 11 March 2024
Philip
ThailandJim Beam white label at 10 USD a shot felt a bit much.
The breakfast is excellent with a good combination of many kinds of food; local, Italian, English, Chinese. Everyone should find something they like.
Stayed in February 2024
Reviewed: 22 February 2024
Lala
IndonesiaExpensive
Nice
Stayed in February 2024
Reviewed: 19 February 2024
Iwan
IndonesiaNothing
Unique Room
Stayed in February 2024
Reviewed: 16 February 2024
Koh
SingaporeThe breakfast foods not so good, the room light is a bit too dark
Stayed in February 2024
Reviewed: 29 January 2024
Teguh
Indonesianoise
facility
Stayed in January 2024
Reviewed: 8 January 2024
Simi
South AfricaRoom was welcoming - fresh, neat and well equipped with all the comforts that were required for my stay. Breakfast was great - lots of choices, fresh food and any special requests that we had were met without hesitation. The location was good.
Stayed in November 2023
Reviewed: 28 December 2023
Wandy
SingaporeAir freshener fragrance was too strong, it needs to be a subtle fragrance, a longer interval for auto spray I guess it will help
Very clean, bed was comfy, kudos to the staff... they are professional, friendly, attentive, always ready to help. Breakfast spread was good, only something to improve is the placement of small plates, spoons, bowls must be according to the placement of the dishes. I came to the dessert section, no small bowls or plates available which makes me have to walk all the way to get it from another section, there was no small spoons on sight at the muesly yogurt section which was already scooped into the small glasses. However, overall experience was pleasant and enjoyable.
Stayed in December 2023
Reviewed: 21 December 2023
Rinna
IndonesiaNone
1st impression, The hotel have a pleasant perfume since we arrived at the lobby and during our stays. The room was spacious and my daughter loved the bath bomb provided for the bathtub. All staffs were very and friendly. Highlights of the stay was the breakfast buffet, Acquaree Spa for kids and Acqua Spa for mommy which equipped with very nice jacuzzi. Looking forward for our next staycation at the hotel.
Stayed in December 2023
Reviewed: 3 December 2023
Andri
IndonesiaThe amenities perfect, together with gym and all the other facilities
Stayed in September 2023
Reviewed: 26 November 2023
John
GermanyBreakfast could be improve
Great staff, location and clean
Stayed in November 2023
Reviewed: 21 November 2023
Rajendra
Singaporenothing to complain about
Stayed in November 2023
Reviewed: 19 November 2023
Josephine
SingaporeNo connecting room
Service
Stayed in November 2023
Reviewed: 16 November 2023
Abokhaled
Saudi ArabiaBreakfast is specific to East Asia and is not suitable for Arabs and Middle Easterners. Only olives, cheese and tea, even bread is not suitable
Cleanliness and staff behavior
Stayed in November 2023
Reviewed: 29 October 2023
Habiba
NigeriaNothing at all.
Everything about the hotel is fabulous... we really love the hotel. And Samuel made it more memorable.. he was really very helpful.. we love you Samuel.
Stayed in October 2023
Reviewed: 20 October 2023
Sri
IndonesiaGood facilities
Stayed in October 2023
Reviewed: 12 October 2023
Ferawati
IndonesiaNone
The room
Stayed in October 2023
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