Jalan Orangutan, 20774 Bukit Lawang, Indonesia
#24 of 50 hotels in Bukit Lawang
Guests' ChoiceBased on 52 hostel reviews
8.8Cleanliness
8.8
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
9.3
Value for money
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 29 April 2024
Barrow
IraqHot water would have been good. I found the trip from Bukit Lawang to Lake Toba, stressful due to the driving style of the driver. There were a coupe of times that I thought we would crash.
The room was clean, and equipped with everything you need. Including mosquito net, & outside seating area. Consistent & fast internet. The staff were so accommodating , really helpful and kind. The trekking experience was unforgettable, very well organised and the team ensured that you saw as much as possible , using their collective knowledge & skills. I learnt so much about the local environment, the diversity and impact of human activity in the jungle. The jungle trekking team were super respectful to the animals and very attentive to our 'own needs'. Thankyou for making this a trip I shall ALWAYS remember.
Stayed in April 2024
Reviewed: 20 March 2024
Johan
GermanyThe stay itself. Maybe you can't expect more from the price but I had to ask for blanket and towel, there is only running water if you ask for it, no toilet seat on the toilet, no toilet paper, basically no shower, no lighting in the room and the room is hotter than outside, which is barely alleviated by the fan inside.
The Trekking Tour and its Organisation we're truly fantastic! Good communication to the organizer and host, the guides were amazingly knowledgeable, funny and caring.
Stayed in March 2024
Reviewed: 19 March 2024
Shirley
GermanyThe water didn’t work very well and it could be a bit more cleaner
The staff and the owner Tamrin are very helpful and kind! I had an amazing stay and the Jungle tour I booked with them was incredible! The rooms are very simple, but have everything you need. I definitely recommend coming here!
Stayed in March 2024
Reviewed: 19 March 2024
Daniela
PortugalRoom is super nice and has a great location, close by everything. People here are super nice, always smilling and telling you about the places you should visit. Trekking in jungle is the best activity to do and the guides know a lot about the jungle and animals. Amazing place to stay in Sumatra
Stayed in March 2024
Reviewed: 6 March 2024
Declan
AustraliaTamrin and his family were so lovely. He picked me up from the bus station and was very accomodating. The place is very comfortable, in a nice quiet spot but so close to everything!
Stayed in March 2024
Reviewed: 23 February 2024
Kim
FranceWe were very well received in this hostels and rooms are very good for the price, I recomand to book the treck only with them and not in other office. The team for the treck was great, Coco the guide was amazing, he is so fun and he really take care of us. We loved spending 3 days by his side. The food was delicious, thank you Jonny ! We saw many orang-outang and others monkeys. It has been a great experience. Thank you for sharing many things and we will miss you.
Stayed in February 2024
Reviewed: 5 February 2024
Lucie
FranceNothing
Tambrin is an excellent host - I hadn’t booked a tour through his company yet he offered me to stay and made sure I felt at home. The room has everything you need and is obviously at a very good price, so I can only recommend it !
Stayed in February 2024
Reviewed: 30 November 2023
Na
Australianothing
I went to jungle trekking with good guide. he was very nice guy also many good explain to me about jungle,animals,history.then we stayed in jungle over night.was good time. dinner and breakfast was amezing with beautiful natures.you should go this adventure with them!
Stayed in November 2023
Reviewed: 5 November 2023
Arthur
IndonesiaNothing, for the price it was perfect
Really nice place to stay, good jungle trekking experience It is a really place to go to start the jungle trip, or just enjoying the beautifull place of bukit lawang
Stayed in November 2023
Reviewed: 23 September 2023
Lila
New ZealandProperty is great value for money :) friendly staff are super helpful in booking trekking and other activities. We did the two day one night tour and the guide made the trip an amazing experience. One of our best stops so far in Indonesia.
Stayed in September 2023
Reviewed: 22 August 2023
Natálie
Czech RepublicThere was nothing we didn’t like. Just for information the breakfast included in the stay is in the form of Tambrin giving you money so you can go have breakfast in a local restaurant.
The guesthouse was at a great location and the host was very friendly and organized anything you needed. We did 2 day trek and everything was great. We saw many animals (including orangutans) and had plenty of food - the guide Tambrin and his assistant put lot of effort into making it the best time for you. Definitely recommend going on this trek with Tambrin!
Stayed in August 2023
Reviewed: 17 August 2023
Emmet
IrelandProperty is close by to the river and some good spots for food
Stayed in August 2023
Reviewed: 5 August 2023
Sarah753
SwitzerlandThe tour was well organized. Tom never stopped looking for new discoveries and we saw a lot of Urang Utans, monkeys and other intersting animals and plants. Tom speaks english well and is a great tour guide that never feeds the animals.
Stayed in August 2023
Reviewed: 2 August 2023
Emilie
NetherlandsReview about the room: As can be seen in the pictures, this stay is really basic. There’s no bedsheets and in our case, parts of the door to the bathroom were missing. Unfortunately our muscito net had multiple holes which we tried to fix for the night. Fan worked but the room remained damp and sweaty. Shower was okay but with limited waterpressure.
Definitely recommend the tour, guide was knowledgeable, respected the jungle and its inhabitants, and creates a good vibe with jokes and singing. During the trek we experienced the full beauty of the jungle and saw everything we wanted to see while having plenty of breaks for resting, water, and fresh fruits. Dinner was delicious and the camp was, as should be expected in the jungle, basic while meeting all requirements. Closing our 2-day trek with tubing was refreshing and fun. Review about room: The owner is friendly and wants to help out where he can. Sometimes this may be difficult as he’s on jungle tours but in this case he still tries to find a way to make it work with help of his family. Combined with downsides explained below it’s a room that is doable for its price as long as you know what you’re up for.
Stayed in August 2023
Reviewed: 10 July 2023
Christopher
United KingdomNot too much to put here; a cold shower maybe and one electrical socket in an odd place in the room, but really for the location it's nothing
Great location, just a short walk from the river and all the local restaurants and shops. Tambrin sorted all my trekking, I did a 3 day jungle tour and saw amazing orangutans, langur, gibbons, macaques.... everything. And our guide was knowledgeable, and a really funny nd friendly guy.
Stayed in July 2023
Reviewed: 8 July 2023
Nicolas
FranceThe place, the people and the very good plan to go to the jungle (I did the 3days/2 nights trek)!!
Stayed in July 2023
Reviewed: 7 July 2023
James
New ZealandAccommodation is fairly basic, but great value for the price. I had breakfast included, but instead I got a breakfast allowance to spend elsewhere, which is fine but just something to be aware of.
Despite the name and photos of the jungle, this is indeed accommodation. Tambrin is a nice guy, organised a jungle trek for me and picked me up and dropped me off from the bus station (if you have time, the local bus is cheap and pretty easy - just sit up the front where there’s more leg room!). The guesthouse location is great, close to the river with plenty of local restaurants and shops nearby.
Stayed in July 2023
Reviewed: 28 June 2023
Sarah
United KingdomThere was no shared kitchen as listed on here. Communication about the tour before we got there at times felt a little intense but I gather now that this is quite standard regardless of where you book in Bukit Lawang.
The jungle trek was incredible! Tambrin is an excellent and friendly guide with the most wonderful laugh. He made our night in the jungle so much fun with games and songs and we saw so many orangutans, gibbons, monkeys and a peacock. Our other guide Anwar was also fantastic, knowledgeable and great to talk to. They gave us more food and fruit than we could ever eat and adapted the tour route so we could see as much wildlife as possible. The accommodation was not completely as described on booking.com but was in many ways better. The guesthouse is the one in the pictures with the garden, it also has WiFi and private bathrooms which were not mentioned. The location was great next to a lot of restaurants and shops and the Happy Track Tour office which made it very easy to arrange onwards transport.
Stayed in June 2023
Reviewed: 24 June 2023
Lara
GermanyThe owner is the best person, so helpful, lovely and friendly, he took really good care of me, organized me a jungle trekking tour with a great company and my guide Jack was absolutely amazing too! the day after he even drove me to the bus station to take to local bus as transport to go to Medan which was obviously so much cheaper and still comfortable. It’s a very good place, I highly recommend it :)
Stayed in June 2023
Reviewed: 17 June 2023
Basso
IndonesiaThe trekking to see the orangutans was BEAUTIFUL! The guys explained everything to us, they prepared a delicious meal and to finish off the experience the rafting was spectacular
Stayed in June 2023
Reviewed: 6 June 2023
Beeson
United KingdomNot really anything I can complain about for the price I was given
Staff were really helpful with organising me to get to the jungle trek
Stayed in May 2023
Reviewed: 20 May 2023
Myrto
GreeceThe location was great, the room is simple but has everything you might need (including a fan and a mosquito net), the owner was very friendly and kind. There's also a wooden bench and table in front of each room, facing a cute little garden. The trek organised by the owner was also amazing, I highly recommend it!
Stayed in May 2023
Reviewed: 9 May 2023
Lorella
GermanyI did. the one day jungle trekking tour with Tambrin and it was fantastic! I saw so many Orang-Utans and he explained a lot about the jungle. I would definitely recommend the tour with him (he also offers several day tours which is what most people do) and if I ever come back I’ll definitely do a trek with him again. :) accommodation was also good value for money.
Stayed in May 2023
Reviewed: 7 May 2023
Buncheongeun
South KoreaIt is cosy and quiet and has a small garden which makes me comfortable. There is a good restaurant next to it. I enjoyed cheap and good food there. And I met my trekking guide TAMBRIN there. He speaks good English. He is very good at making orangutans come close so I can take a lot of good pictures. The lunch he provided was also very nice. I miss him and hope to come again with my friends to go jungle trekking with him. Thank you TAMBRIN.
Stayed in May 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content