Jalan Pantai Kuta 10 X, Bali, 80361 Kuta, Indonesia
#83 of 188 hotels in Kuta
Guests' ChoiceBased on 858 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
9.0
Facilities
7.9
Staff
8.8
Value for money
7.8
Free WiFi
7.8
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End of dialog contentReviewed: 29 May 2024
Zhang
SingaporeThe pillows were too high, making it uncomfortable to sleep.
The staff was kind to change my room as it was on ground floor. It was so noisy as people played at the pool table, right outside my room. Thankfully, i could finally sleep when i changed to another room at 2nd floor.
Stayed in May 2024
Reviewed: 21 May 2024
Matthew
New ZealandRoom was located close to reception. A couple of time the reception phone went off in the middle of the night which was a little annoying. Luckily i went straight back to sleep.
Loved the pool and the location. Enjoyed strolling to Starbucks.
Stayed in April 2024
Reviewed: 17 May 2024
O'donnell
AustraliaThe bed was too hard and the bed covers only just reached to the edge of the bed so when you're under them there isn't enough to cover you totally.
The staff were brilliant
Stayed in May 2024
Reviewed: 15 May 2024
Guntur
AustraliaI just got surprised because my stay was upgraded to suite room!
Stayed in April 2024
Reviewed: 10 May 2024
Ilia
AustraliaShower water temp, no menu for room service, the pool bar was in a strange spot but still ok .
Awesome view and pool. The view from the top deck was beautiful especially at sunset. Very clean rooms my room was cleaned every day couldn’t fault the room cleaners they were fast and thorough. Gorgeous green plants and fish pond in reception area . The only thing that was an issue was the water in the shower I couldn’t get a comfortable temperature it went from hot to cold hot to cold ect. Air conditioning was icy and WiFi worked fine.
Stayed in May 2024
Reviewed: 27 April 2024
Hee
New ZealandSmall toilet papers which I think it’s Indonesian thing not so much of the hotel. Also not such a good sound proof.
Location location and location. It’s close to both malls and the beach as well as a lot of side streets to shop too. It is a place for not so much activities apart from surfing but enjoy nice tourist vibe of Bali for sure.
Stayed in April 2024
Reviewed: 23 April 2024
Don
AustraliaLoved overlooking the pool
Stayed in April 2024
Reviewed: 21 April 2024
Shubas
SingaporeSwimming pool always wedding party and other program so others people can’t use
Stayed in April 2024
Reviewed: 19 April 2024
Jake
AustraliaAircon was loud when on max.
Great location, staff super friendly and accommodating to every need.
Stayed in April 2024
Reviewed: 18 April 2024
Ana
ColombiaThe shower leaked and the bathroom floor got wet all the time.
Very comfortable and nice decoration, the pool has a great view.
Stayed in April 2024
Reviewed: 14 April 2024
Alexandra
AustraliaCould definitely do with a few updates in the rooms (eg. Fridge not working properly and very old, old kettle, silicone around the shower needing redoing - so the water doesn’t come out while showering), but overall it was a great value. It’s a shame that the hard rock hotel was so loud till very late as you can hear it very clearly from the room we were In
The staff were so friendly and helpful. The hotel room was very nice too and value for money was really good! I also liked the colours used in the bathroom and bedrooms.
Stayed in April 2024
Reviewed: 9 April 2024
Bill
AustraliaThe only complaint I had was the breakfast. It was a bit limited for aussies. They did make extremely good cappuccinos that were delivered to our table. I would have liked some bacon or mushrooms etc.
The location of this resort was just perfect. Its right across the road from the beach with some nice walking going both ways from the Mercure. There are so many great places to eat within walking distance from the resort. The shopping centre is only a 5 minute walk.
Stayed in April 2024
Reviewed: 8 April 2024
Emmanuelle
AustraliaSome staff at rooftop pool bar was not very welcoming and cocktails were not good either. In a very busy location so can hear the traffic from the room.
Clean room, ocean view with small balcony, comfortable bed. Good rooftop pool.
Stayed in March 2024
Reviewed: 5 April 2024
Craig
United StatesRoom very small. Only room for 1 chair on balcony. No table.
It was ok
Stayed in April 2024
Reviewed: 4 April 2024
Chalvantharan
MalaysiaBreakfast was good and the location was perfect.
Stayed in March 2024
Reviewed: 29 March 2024
Alex
United KingdomThey gave me a free upgrade upon arrival
Stayed in March 2024
Reviewed: 18 March 2024
Jacob
AustraliaOnly downside was the newer staff with very limited English so it was harder to communicate compared to other places we stayed in Bali but they were all still very good
Nice layout, good services only really lacks a gym but nothing to major
Stayed in March 2024
Reviewed: 4 March 2024
Tania
AustraliaNo service at the pool before 10am,
Great location, pool was lovely
Stayed in March 2024
Reviewed: 2 March 2024
Kristopher
CanadaNoise from some HVAC or other system above room 332 where I was originally booked was quite intrusive. The room was not very sound proof and the system runs 24/7. I asked to be moved after the first night and the hotel gladly accommodated me. The rooms could probably use some redesign and renovation. There was a awkwardly located couch in the room which had stains on it. I would suggest removing it and putting in a table and chair instead which the room was lacking.
- Friendly service oriented staff - Great location, close to good restaurants, shopping, and across the road from the beach. - Beautiful open air reception and lobby - I enjoyed the buffet breakfast which had a good variety of local and western dishes
Stayed in February 2024
Reviewed: 28 February 2024
Chloe
AustraliaGreat pool area and lovely helpful staff
Stayed in February 2024
Reviewed: 21 February 2024
Lu
ChinaRoom is bit small, cleaning could be better
Easy and convenient
Stayed in February 2024
Reviewed: 19 February 2024
Arup
IndiaThe bar and restaurant closes very quickly for a sea beach hotel
Location, facilities
Stayed in February 2024
Reviewed: 15 February 2024
Timothy
AustraliaNothing really, except maybe the air-con could have been a bit stronger. Also, the onsite surf shop needs more craft other than surfboards, like SUPs and kayaks/skis could be made available etc. But really nothing bad to complain about :)
The pool was the best place to relax. Drinks and food delivered to your pool chair. Amazing view over the ocean from the pool. Nice pool chairs and shade. Better than going to the beach, no harassment here :)
Stayed in January 2024
Reviewed: 13 February 2024
Samantha
AustraliaNeed more water in the rooms, not a lot of space to put toiletries in the bathroom. Only minor issues nothing major.
Nice views from pool area, great location. security 24/7 so felt safe, they also stopped bikes and cars when entering, had guests best interests and safety front of mind, Also remembered you. Staff were very friendly and helpful.
Stayed in February 2024
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