The hot water seemed to have a very small tank, so we would have hot water only for 30-60 seconds, but then would have to wait 1-2 minutes for it to heat up again. The main lobby - including the restaurant - is a good mile hike up a steep, narrow, unlit road, and they surprisingly did not offer a shuttle service in the evening (only in the morning). So, if you want to dine in the restaurant (with its incredible views), you had better have your own transportation. That said, room service was a great alternative (see above).

The hotel is gorgeously located, with incredible views of the volcano and the mountains. The rooms are very large and beautifully appointed. The bathrooms were amazing, and the bed super comfortable. The balcony, with its net-enclosed sofa and a beautiful dining table overlooking the view, was a real highlight. We had a lovely meal there, nicely delivered by room service from their restaurant.

Stayed in April 2024

None

Jungle paradise, comfy bed, plenty of mosquitos nets and solutions. Valley and Vulcan view are incredible. Tasty food and friendly ppl in the restaurant

Stayed in April 2024

The restaurant was rather mediocre and could be a bit more traditional re the menu. The prices are quite high for Indonesian standards.

Amazing view into the jungle, spacious bungalows, Jimmy is a great guy who helped us a lot getting around und organizing things during our stay.

Stayed in November 2023

Be ready, and bring insect repellent for the mosquitos!

An amazing setting in the jungle. Close to all the main attractions - Bena village and Melange hot springs were highlights for us. It is tucked away from the hustle and bustle of Bajawa, offering a peaceful sanctuary for our trip. Jimmy was incredibly helpful, and we learnt a lot about the region and culture through our conversations with him. The restaurant was very reasonably priced and had very tasty food with both local and western options. Shuttle is offered any time of the day to the restaurant --- we preferred to walk to wake ourselves up in the morning, and look at the stars at night -- away from the lights of the city -- it was perfect.

Stayed in December 2023

The walk to the restaurant was long and hot! Would certainly have spent more time there if access was easier. The bugs were invasive! It was difficult to sit outside and enjoy the view at certain times when the mosquitoes invaded. The huge cockroaches would throw themselves against the walls in the evening - quiet funny actually - the attack of the cockroaches, but they couldn't get in if you make sure to close the doors at all times. When we first arrived, we had to clean up the dead bugs and spray the unit - perhaps this could have been done by staff before our arrival. The units are very spacious, but the space is quite empty apart from a bed and a desk. A sitting area inside would have been nice. Overall, the units could do with some refreshing.

The view was stunning and the location was amazing - far from the hustle and bustle of the town. The accommodations were lovely and very spacious. The bathroom was a beautiful room! The breakfast that was delivered to our room was very good. The ride back to our villa from the restaurant after dinner was much appreciated. The restaurant food (Heaven's Door) was amazing and the staff were helpful and pleasant. The bug lotion provided was effective and much appreciated.

Stayed in November 2023

Wifi access missing in bungalows although very good data connection, could be turned easily into a functioning wifi by the resort. Lack of communication before arriving regarding check-in and the the relevant distance between reception and bungalows. Automatic message informing guests about baggage drop first at the bungalows and then coming uphill to the reception would have been highly useful. Reasonable prices in the restaurant, quality rather mediocre.

The resort and especially the very spacious bungalows are beautifully located overlooking the valley and the Inerie volcano. Speaking of the bathroom it features a special exotic decoration and creates a very pleasant atmosphere. Interiors are clean, relatively new and functional therefore critical reviews did not apply to this. Insects in this surrounding are fairly normal and part of the experience - no problem for us. Option to have breakfast being brought to your bungalow is fantastic.

Stayed in October 2023

What a fantastic view, we had the most beautiful sun rise directly from our bedroom. Location is fantastic, specious bungalows and friendly staff. Breakfast was also very delicious.

Stayed in October 2023

There is nothing to complain about. Maybe the distance to the restaurant if you haven't rented a scooter. But you should definitely do this!

Great accommodation! Beautifully designed cottage with a great balcony and a dream view. The view from the terrace is fantastic, whoever has the chance to book this accommodation should definitely do it! You will not regret it! The free room service for breakfast is included, you should definitely take advantage of it because the view is breathtaking! The staff at Heaven's Doors (restaurant) are very helpful and friendly and clearly enjoy their job.

Stayed in October 2023

Very nice view from the bungalows. Really beatifull place!

Stayed in October 2023

Location, professional enthusiastic staff and the most amazing host Jamie! We had a fabulous time! Food was outstanding. The reception area is eclectic -a must see when in Bajawa.

Stayed in October 2023

From the cottages it’s quite a hike to restaurant above.

Dreamy cottage, great view, wonderful area to explore. Breakfast is served on the cottage’s terrace.

Stayed in September 2023

No easy way to walk to and from the restaurant so relying in drivers…

Decking reached out into the jungle with day bed and the bathroom view is pretty special

Stayed in July 2023

One room had a tepid shower only.

The bungalows were beautiful and the bathrooms were gorgeous. The food was great and the beds were comfy.

Stayed in July 2023

Very nice breakfast. The red beans are the best eaten in my life ! Excellent cooking !

Stayed in June 2023

There is nothing not to like

Incredible Location

Stayed in May 2023

- Not the cleanest - Playlist: Harry Styles was about to kill that view. But thanks for accommodating our request to turn it off :)

- That view! - Nice and spacious room - Ok food, on an island where it’s quite rare - Dr. Arak

Stayed in April 2023

Fully overpriced for the standard provided. Other comparable places on Flores either cost half the price or have much better apartments and also service. We experienced better service at most of the homestays we stayed in, not even talking about supposedly high class places like this

Awesome views over the whole valley. This is the major advantage of the place, everything else is just standard or even less. Also nice bathrooms

Stayed in March 2023

it was a pain to get to the restaurant (1km away). hot water wasn’t very hot. Breakfast first day was terrible, much better the second day.

fabulous jungle hideaway (large bugs included). comfy bed, spacious room, nice shower. helpful staff (to remove large bugs) and quirky restaurant.

Stayed in January 2023

Style over substance. 900 m to restaurant. No Wi-Fi in accommodation. Only point to the accommodation is the view. If it's raining or misty, there is no view.

Stayed in March 2024

No clue how the reviews are so high. After seeing the pictures and getting a recommendation from one of the locals we decided to book this place. I would recommend you NOT stay here and save your money. A lot of the things I list below I would not mind IF the price for the room was not so expensive compared to the rest of the island. Also please note if you come with a driver there is NO place for the driver to stay. NO HOT WATER. Our room ended up not having hot water. They tried to fix it and managed to get a hot shower in but in the morning issue was back again so we couldn’t take a warm shower. The whole construction is so shabby, the Doors don’t close properly There is NO AC anlld NO FAN therefore the room gets quite hot and because of the mosquitoes you cannot open the doors. There’s no screens of course There is lots more but I will leave it at that. Look I understand what type of island Flores is, and normally I would not count some of these things against a place here; but for the amount they are charging $ you’re better off just visiting the RESTO which is quite great and just take in the views there.

The big appeal is the beautiful views of the mountains, which are amazing! But that’s about where it ends.

Stayed in December 2023

basic cleanliness, functionality and bad spatial planning of the units. the hotel needs immediately a renovation.

location, location, location! happy and very helpful staff.

Stayed in April 2023

The cottages are rxtremely run down, in desperate need of refurbishment. Things not working, torn rugs, dirty table linen, no hot water. I feel that this resort was once the place to be. Now it is just a tired and run down place. Unfortunately the price is 3 times the price of most other properties and it's just not worth it.

Amazing views, very friendly and helpful staff

Stayed in January 2023

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Stayed in May 2024

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Stayed in January 2024