Car parking. Need more reserved parking area for guest

The location & view (toward west)

Stayed in May 2024

did not have hand soap nor body wash nor shampoo in the room, realized once taking a shower so too late. Room cleaning service should have detected the issue beforehand.

Stayed in August 2023

NA

Lots of entertainment for Children

Stayed in August 2023

Not close to any of the main tourist attractions like beaches, historic sites etc but transport cheap so not a major problem.

Very comfortable, good facilities, great staff.

Stayed in July 2023

The access to swimming pool as it has to take the stairs despite to use the direct GF floor. The bathroom towel is very poor quality for 4 stars hotel. Also, getting second access card is very difficult as the receptions says the have running out of the card! Well.. hard to believe it as the daily rate for the room is not cheap tho. Quite horrible experience as I booked 4 rooms and were staying there for 5 nights.

Location

Stayed in July 2023

The sea view scenery from my 7th floor was not so much epic as the sea was far and lots of building in between. In my opinion, It was not a good scenic view.

The hospitality of the check-in officers was very helpful. Processing for check-in took a short time despite having a number of customers arrive at about the same time.

Stayed in December 2022

Breakfast not good quality for Western taste.Need more Western choices and better quality spreads,butter cheeses etc.Staff need training in Western cutlery requirements eg table knives

Excellent room and amenities...new with everything working well plus highly customer friendly staff esprcially front desk.Mid town location

Stayed in September 2022

nice big room nice sitting area along window with good views

Stayed in September 2022

Hotel staff friendly and helpful. The hotel was clean and modern .conveniently located to the airport.thank you for my stay .regards David Howard

Stayed in August 2022

Towel provided may have been due for replacement. The room sofa seen filled with all sorts of dirty patches. The coffee packet supply in the room looked almost like the same packets for creamer and sugar.

The hotel location is within the town center. Wifi connection is stable and strong. The staff is very helpful and always gives a great smile.

Stayed in July 2022

No orange juice, no croissants

Fairly good range of food

Stayed in July 2022

Dener only Indonesian

Stayed in July 2022

The aircond its not cool, take a long time to male the room temp cool

Location on the city centre

Stayed in November 2021

The breakfast was not all ready at 6.

The room, the location.

Stayed in October 2021

Please improve the performance of the employees to be more friendly and helpful

The breakfast was good, facilities are great.

Stayed in August 2021

Location

The elevator

Stayed in April 2024

We were waiting for more than 1 hr for check in because the room wasn’t ready. I need to call the receptionist to follow up when the room is ready. One of the room doesn’t have toothbrushes set and also no soap provided. The floor not clean.

Comfortable bed and strategic location.

Stayed in December 2023

n/a

clean

Stayed in November 2023

-

brand new room with complete facility plus helpfull and Frirndly staff

Stayed in August 2023

NA

Style and Children Areas in particular the New Electronics Games Area Playground

Stayed in August 2023

We arrived at just before 6 pm and then later found that we had received a message to say that they would be giving our room away if we did not arrive by 6pm. If that had happened I would have been very very unhappy .. but it didn't.

This place was a breath of fresh air. Comfortable, great pool and restaurant. We slept so well! The pool was lovely and the location very central.

Stayed in July 2023

Construction on 10th floor flooded our room on 9th floor but they up graded us a new room freely.

Beds comfortable. Food was good. The hosts were very cooperative.

Stayed in July 2023

Horrible noisy room next to elevator machine room screaming groups in the corridors, badly isolated. I booked the most expensive hotel in Bengkulu to guarantee me a comfortable stay, and it was a nightmare. And I could not be moved to another room because "sold out" due to a massive group. If you book such a group, feel blessed and block the one room you have for sale!

Horrible noisy room next to elevator machine room screaming groups in the corridors, badly isolated. I booked the most expensive hotel in Bengkulu to guarantee me a comfortable stay, and it was a nightmare. And I could not be moved to another room because "sold out" due to a massive group. If you book such a group, feel blessed and block the one room you have for sale!

Stayed in March 2023

Reception is not friendly at all. We arrived early. They said that no check-in before 2pm (which is common and understood). But they didn't suggest a way out, until we ask to leave our bag with the concierge. No smile or apology. The receptionist is more like a public officer. When we finally checked in, we ask for two keys. And again, like a public officer, the receptionist said that we will be charged Rp. 100.000 per key if we ever lost it ( I know the key only cost less than Rp. 10.000, which we normally request to keep as a remembrance). No spoon, fork etc in the room. Not even coffee stirrer. Lot of noise from adjacent room n corridor. A lot of family with young children. Parking area is worst. Not only full, but no clear exit signage and DIRTY. Not a single rubbish bin found in the parking area

Location is superb, in the main road. Room is relatively clean

Stayed in December 2021