JL Manyar Kertoarjo No 44 Mulyorejo Jawa Timur, Mulyorejo, 60116 Surabaya, Indonesia
#44 of 162 hotels in Surabaya
Guests' ChoiceBased on 49 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
7.7
Staff
8.4
Value for money
8.2
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Showing 1 – 25
Reviewed: 18 May 2024
Kee
MalaysiaAir cond sometime not cold enough.
Good location, surrounding place have food to eat.
Stayed in May 2024
Reviewed: 14 March 2024
Jenaka
IndonesiaMinibar not working properly , leaking and not frozen ( it same with some of rooms at my previous stay) The colour of the towel needs to be changed for four stars hotel chain level.
Staff , cleanliness, location and ambience of rooms are very comfortable. This is my third to stay with each 2/3 night of stays with my family.
Stayed in March 2024
Reviewed: 11 February 2024
Elizabeth
PortugalThe carpet seems dirty
Staffs are soft spoken n not over-explain things, polite enough not to try to get into the room when delivering room service., rooms seem to be quiet enough I don't get to hear next door's.
Stayed in February 2024
Reviewed: 6 October 2023
Heigun
Hong KongThe Hotel is very noisy. I can hear the chatting next door.
The food are very local. the Coffee is not good.
Stayed in September 2023
Reviewed: 5 September 2023
Marisa
IndonesiaGreat clean modern room. Delicious breakfast. Friendly staff
Stayed in September 2023
Reviewed: 20 July 2023
Michael
IndonesiaThe car park
The room
Stayed in June 2023
Reviewed: 27 June 2023
Ramlan
MalaysiaStaff not taking guests request seriously
The modern deco
Stayed in June 2023
Reviewed: 18 June 2023
Muhd
Brunei DarussalamThe lobby is not visible for the first timer, the lift is small, the selection of breakfast food was not great with limited selection.
The room is cleaned and easy access to the city.
Stayed in June 2023
Reviewed: 15 April 2023
Chong
MalaysiaEntrance to snall
Location
Stayed in April 2023
Reviewed: 10 April 2023
Adrian
Indonesiadirty refrigerator and batheoom
location
Stayed in April 2023
Reviewed: 24 February 2023
Francesco
Italynothing
clean, good staff
Stayed in January 2023
Reviewed: 27 October 2022
Fitria
IndonesiaBreakfast manu is same everyday.
The location is strategic. Room is very clean and modern.
Stayed in October 2022
Reviewed: 8 August 2022
Endang
IndonesiaThe parking space
Stayed in August 2022
Reviewed: 21 July 2022
Aji
IndonesiaThere was a misunderstanding with the staff regarding my bookings, as they stated that my booking was released due to no confirmation of check-in time. However, the staff did not contact me even though I had already entered my contact information and it was visible on the registration card. I believe they merely verify their system, not the voucher itself. So you should have told the hotel ahead of time about your check-in time. My laundry arrived at 12.30 a.m. the next day, despite the fact that I gave it to the staff at 8 a.m., so I should wait for my things to be delivered to my room. Breakfast selection falls short of my expectations for Mercure or comparable four-star hotels.
The hotel is new, and the room is unexpectedly large and comfortable, with excellent lighting. The water pressure and temperature are both ideal. Wi-Fi is also performing flawlessly.
Stayed in June 2022
Reviewed: 22 May 2022
Kannan
IndiaBreakfast could have been better.
I think the breakfast needs to have more variety and also hotel staff need to be more prompt in responding. English language skills could also help in better communicating with the guests.
Stayed in April 2022
Reviewed: 15 March 2022
Fransiska
IndonesiaThe parking lot is so small
Location Better room than the 1st night
Stayed in March 2022
Reviewed: 24 April 2024
Iwan
Indonesiathe breakfast need some varies
all the experience is superb
Stayed in April 2024
Reviewed: 28 February 2024
Abdulla
AustraliaBreakfast
Everything except for breakfast
Stayed in February 2024
Reviewed: 30 March 2022
Fafa
IndonesiaParking space is not enough
The room is very clean
Stayed in March 2022
Reviewed: 15 March 2022
Fransiska
IndonesiaGot a room with half window and half wall The parking lot is so small
Location
Stayed in March 2022
Reviewed: 23 April 2024
Heru
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 7 March 2024
Indah
IndonesiaThere are no comments available for this review
Stayed in February 2024
Reviewed: 10 February 2024
Widya
IndonesiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 31 January 2024
Kevin
IndonesiaThere are no comments available for this review
Stayed in November 2023
Showing 1 – 25
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