Jl Edutown Cbd 55 Kavling Lot II No 8 Bsd City Pagedangan, 15339 Tangerang, Indonesia
#10 of 83 hotels in Tangerang
Guests' ChoiceBased on 218 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 11 May 2023
Prissy
IndonesiaThe hotel service and staff really friendly and helpful :)
Stayed in May 2023
Reviewed: 28 April 2023
Muliadi
IndonesiaBreakfast (so so for this kind of hotel)
Bathroom Bedroom Kid's activities Friendly staff
Stayed in April 2023
Reviewed: 28 April 2023
Josephine
IndonesiaCheck-in time was delayed because the rooms were not ready. We were asked to wait but there wasn’t enough seats in the lobby area; so my family and I sat at the empty restaurant (Kitchen Yard) waiting for our rooms but then were asked to leave by the waiter because all waiting for rooms are only allowed to sit in the lobby area. Poor service, really. On the 2nd day of our stay, the internet connection was unavailable with no explanation. Also when my children went swimming, no bath towels were available. When we asked the staff, the answer was so simple ‘The bath towels are all finished.’ and no other effort was made to provide us with one. Upon checking out, my youngest slipped on a wet floor right in front of the elevator due to water from swimmers who were probably not provided with towels. It’s a safety hazard indeed and no wet floor signs anywhere in sight.
Location is good. Walking distance to Aeon Mall.
Stayed in April 2023
Reviewed: 8 March 2023
Ajeng
Indonesia-
The foods are delicious too
Stayed in March 2023
Reviewed: 27 February 2023
Craig
United StatesA full set of towels was not furnished- only a pair of bath towels, no wash cloth or hand towel to dry hands after washing. King bed did not have proper sized sheet on mattress- was two smaller sheets overlapping to cover mattress. Requested for wash and hand towels but was told “do not have”. Request for more toilet paper was not delivered.
Location is conveniently located near Aeon mall. Hotel appearance is newer one modern. Front desk female staff were courteous and pleasant Fruit plate was nice complimentary gesture, and appreciated.
Stayed in February 2023
Reviewed: 8 February 2023
Huei
SingaporeLove the bed and the pillows. Decor and lighting in the room is cosy too.
Stayed in February 2023
Reviewed: 11 January 2023
Karim
AustraliaNothing
very comfortable.
Stayed in January 2023
Reviewed: 26 December 2022
Made
Indonesia-
the room is fancy, quite big
Stayed in December 2022
Reviewed: 18 December 2022
Robi
Singaporeroom very noisy, amenities and facilities are poor and insufficient
clean and accessible
Stayed in December 2022
Reviewed: 24 October 2022
Shariza
Malaysianothing
well appointed rooms, restaurant served good breakfast and all carte menu choices were tasty as well. staff extremely helpful and went out of their way.
Stayed in October 2022
Reviewed: 3 August 2022
Olivia
Indonesia1. Zero covid protocol. staff didnt care enough to tell other guests to wear gloves during breakfast, we have seen so many of the other guests using their hands to pick up food / condiments at the buffet although gloves were provided within the breakfast area, but the staff didnt care enough to remind other guests. we ended up not having the appetite to eat anymore after seeing that. in fact we told the staff to inform other guests to wear gloves but the staff didnt care to do it even the next day. 2. they have an owl at the hotel which wasn’t taken care properly, it was chain and in fact it’s belong to one of the staff who went for holiday ( we asked them through instagram ), it didnt feels right to see the way it was. 3. we only been informed that the hotel pool is broken and we cannot use the facilities during our entire stay. 4. we had a package delivered which contain dry dog treats, the security was being so rude on the phone, tell us he cant keep it as it was food even after we explained that it wasnt food for human but for dogs and it’s dry food. Security needs to be train to speak kindly and represent the brand. 5. last, they put us, a couple on holiday in the room facing a construction on going and we had to sleep with the noise. not sure how this hotel do their reservations but very bad hospitality for a big brand like Accor and mercure it self.
The location is very convenient
Stayed in August 2022
Reviewed: 24 July 2022
Goh
SingaporeThe process of check-in. I have expressed my decision to make payment by cash and the staff told me that I still have to make a deposit using my credit card. Why can't the deposit made in cash? Upon check out, after I gad paid for the stay in cash, I was told that I have been billed for the deposit and the hotel will make the refund in 7 days. This will definitely result in the difference in my credit card bill due to differences in the billing. Can the hotel improve on this aspect.
The location is good as it was just next to the shopping mall.
Stayed in July 2022
Reviewed: 23 July 2022
Cassandra
Australialiterally nothing
Everything! So beautiful, clean, comfy bed, delicious breakfast
Stayed in July 2022
Reviewed: 5 June 2022
Nurrizma
IndonesiaNothing
Iren from FA who assist me for c/o process with clearly and faster.
Stayed in June 2022
Reviewed: 22 May 2022
Elfrida
IndonesiaVariant of food is poor.
Room is wide.
Stayed in April 2022
Reviewed: 16 May 2022
Bronson
Indonesiaeverything was excellent. the service and food were topnotch.
Stayed in May 2022
Reviewed: 18 February 2022
Yiensen
Indonesiavery good and responsive from the hotel staff, very comfy rooms, and very good breakfast, and the hotel have some good views..
Stayed in February 2022
Reviewed: 18 February 2022
Yiensen
Indonesiavery good and responsive from the hotel staff, very comfy rooms, and very good breakfast, and the hotel have some good views..
Stayed in February 2022
Reviewed: 1 February 2022
Sylvia
Indonesiabad service, the staff is really bad. check in at 2 pm, and i got the room around 4 pm, and floor of the swimming pool was broken
clean room
Stayed in January 2022
Reviewed: 31 July 2021
Anonymous
IndonesiaNop
Great
Stayed in May 2021
Reviewed: 22 May 2024
Juan
SingaporeThere are no comments available for this review
Stayed in May 2024
Reviewed: 18 May 2024
Pratiwi
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 16 May 2024
Ferguson
CanadaThere are no comments available for this review
Stayed in May 2024
Reviewed: 27 April 2024
Michael
United StatesThere are no comments available for this review
Stayed in April 2024
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