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  5. Reviews of Hotel Neo - Kuta, Jelantik

Reviews of Hotel Neo - Kuta, Jelantik 3 stars

Jl. Patih Jelantik No 188, 80361 Legian, Indonesia

#77 of 100 hotels in Legian

Guests' Choice

Review score

Based on 204 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 15 February 2023

    3.0
    no very happy
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the AC wasn’t working at all only the fan , thanks god I was there for only 3 nights which most of the day I was outside but when it comes to sleep time it was very hot and humid

    the staff were very polite and nice

    Stayed in February 2023

  • Reviewed: 14 February 2023

    10
    Nice
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Keep doing

    Very good location and nice staff

    Stayed in February 2023

  • Reviewed: 10 February 2023

    1.0
    never again
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    almost everything. 1. dirty room in check in, black long and short hair everywhere 2. rooms condition. eg broken bed table 3. fridge it’s just a box, your drinks not cold 4. wi-fi is disaster here and guy at reception will lie for you with a smile that wi fi is perfect 5. I took 2 night to keep a rest after packing my luggage but they insist me to move different dirty room cuz it was a storm and water pouring to the room from the plug 6. restaurant will feed you cold leftovers for breakfast and provide sugar with bugs. 7. very poor experience. not recommend

    bed is ok, but someone’s hair in my bed when I just check-in it’s not ok

    Stayed in February 2023

  • Reviewed: 9 February 2023

    4.0
    The most disgusting stay in my life
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 15 nights
    • Submitted via mobile

    The place is poorly cleaned - not just the rooms but also public areas. The dirty breakfast plates that people leave at the front terrace will be forgotten there for half a day attracting all kind of insects. Millions of fruit flies in the room, even though I never kept anything that could attract them. And if you think you can kill them all, you’ll fail - they constantly regenerate. They most disgusting thing was mushrooms growing out of the windowsill. Housekeeping apparently thought there was nothing wrong with that and those toadstools were just a part of the decor so they never removed them and I had to it myself. Not the best feeling in the world (shout out to the Last of Us fans). The shower was barely warm, so if you were thinking about starting doing cold showers - now is your time. Also the water doesn’t stay in the shower area and if you don’t put a towel to block it, it will get as far as your bedroom. The sink was blocked from day one and nobody bothered to unblock it. I’m sure they were aware about it since they lifted the plug to see what’s inside but that was about all they did to fix the issue. Also be aware that there are a lot of rooms with windows facing the corridor, meaning no day light in your room at all. I was lucky enough to stay in that kind of room just for 1 night and then they moved me to a different one with a window. But I’ve heard that some guests had to pay extra to be moved and also there is a chance that they have no spare rooms and you’ll end up in the darkness for the rest of your stay. There were other small things that made my stay quite unpleasant but I can’t be bothered wasting more time on it. Yes, the price is cheap but there are a lot of places for the same price with much better conditions. So I strongly recommend to search for other options.

    Close to shops and restaurants

    Stayed in February 2023

  • Reviewed: 2 February 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The restaurant is so stinky and the hotel is so noisy you can’t really sleep well.

    The location is good because is near by everything.

    Stayed in January 2023

  • Reviewed: 23 January 2023

    2.0
    wouldn’t stay again, not with the mould.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    mold on ceiling in the room, very dirty. Staff prioritized certain guests

    good location

    Stayed in January 2023

  • Reviewed: 14 January 2023

    4.0
    I won’t stay there anymore in the future. very isolated from foods and bars. I thought I was staying the other Hotel Neo
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 20 nights
    • Submitted via mobile

    Food for breakfast same every morning and mainly rice. No food to purchase for lunch and dinner in the hotel facility.

    friendly staffs

    Stayed in January 2023

  • Reviewed: 10 December 2022

    1.0
    Avoid it ! Dirty Dirty Dirty
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness very bad staff attitude AC not working bed sheets dirty safe box not working toilet Moldy

    location.

    Stayed in December 2022

  • Reviewed: 30 November 2022

    10
    amazing value for money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    amazing value for money

    Stayed in November 2022

  • Reviewed: 30 November 2022

    10
    amazing value for money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    no bad comment

    amazing value for money good location just a walk from everything room is so clean, fridge and coffee available in room

    Stayed in November 2022

  • Reviewed: 27 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very nice and comfortable We could rent a scooter

    Stayed in November 2022

  • Reviewed: 21 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    I like it

    Stayed in October 2022

  • Reviewed: 8 October 2022

    2.0
    Don’t waste your money. very poor quality hotel for what they charge and very unhelpful staff. I’ve stayed in many hotel
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Having cold showers, fridge not working properly in room. cold, lack of variety in breakfast menu. unhelpful staff. Booked for 11 nights. wanted to leave after two night stay. Told I’m agreement with booking.com that I would be charged two nights. They ended up charging me three and reluctantly returned the remainder of my money.

    Nothing

    Stayed in October 2022

  • Reviewed: 3 October 2022

    9.0
    Great
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Wear and tear of furniture, as long it’s clean that’s okey. stain on the floor and like blood stain on curtain

    It’s cozy and worth money. Near to many places like mart, atm, pharmacy, beach and kuta beach walk was walkable

    Stayed in September 2022

  • Reviewed: 1 October 2022

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Very bad internet. Never choose a room without a window.

    Stayed in October 2022

  • Reviewed: 27 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    - Cannot open the window (or even a room without windows) - Not clean - Water does not drain in the sink

    Personal

    Stayed in September 2022

  • Reviewed: 17 September 2022

    9.0
    Best blind booking in Bali in 25+ yrs.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 30 nights
    • Submitted via mobile

    No wardrobe or drawers for clothes.

    After a couple of minor maintenance issues (resulting from Covid shutdown) it's been perfect. Piped music on the floors, quiet rooms and the staff are great. We are used to living out of a backpack or suitcase so the built in coat hanger arm with coat hangers was fine for us. Ample motorbike parking and the location means easy access to and from everywhere. Short walk to local warungs and restaurants. Large lockbox in the room. The rooms facing west have a great view of the sunset over Legian.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    4.0
    Please improve the cleanliness & upgrade the toilet
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    At first when i booked, it was b'cos the location, but after the pandemic, seem the surrounding not that good anymore. We found many ants in the bedroom at the television credenza & at the nightstand perhaps it's the juice drops from previous guest & did not wipe properly. The toilet was dark & the dustbin at the toilet was rusty & at the 2nd night, they move it near the bed. The 1st breakfast was A la Carte & it was awful the rice so cold, the chicken like stone. The 2nd breakfast was better A la Continental, not many variations, just better.

    The Staff, i am sorry i can't found many good think, or maybe the smoking area at the front of lobby, quite cozy. Since me & my partner could talk about lot of things, perhaps it's the atmosphere.

    Stayed in August 2022

  • Reviewed: 6 September 2022

    1.0
    The hotel was so dirty inside and out side ,, the staf is ok
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room should Clean and the area should be more like hotel ,,, not motel

    I don’t have breakfast,,locationis Good enough

    Stayed in September 2022

  • Reviewed: 25 August 2022

    9.0
    Awesome
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Everything was prefect, keep up the good work guys

    Great, hotel chain never disappointed, they deliver the best service, very accommodating, nice room, i will coming back for sure

    Stayed in July 2022

  • Reviewed: 12 August 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 2 nights

    In general, the hotel is good and in a good location, but they play music all the time. I never saw a hotel playing music all day. I did complain about 3 times and they turned it off, but then later they turned it on again. It is so annoying.

    Stayed in August 2022

  • Reviewed: 30 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Special Offer - Maximum 6 Hours Usage at Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasnt sound proofing. No water by bottle on every room

    Stayed in June 2022

  • Reviewed: 12 May 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    when we first move In it was very dirty but stuff clean it okey the next day. aircon only work sometime maybe ? also the hot water have to wait sometime. what I didn’t like and find it very disturbing and couldn’t move hotel fast enough was during our stay. there was a local school tour happened or something. im not sure but it was like 20-40 teenagers arrived after that it was a nightmare. they knock on our room try to find each other, yelling try to open the door. running from room to room. there should be a rule to follow during stay in hotel. I didn’t know we allow to run around playing foot ball on third floor! cos that’s what it sounded like. very disappointed and disturbed.

    the price is good if you just want somewhere to sleep and hardly spend time in hotel. the location is good.

    Stayed in May 2023

  • Reviewed: 6 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 6 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

Showing 76 – 100

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