Skip to main content
  1. Hotel reviews homepage
  2. Indonesia hotel reviews
  3. Bali hotel reviews
  4. Kuta hotel reviews
  5. Reviews of Super OYO Collection O 91081 New Arena Hotel

Reviews of Super OYO Collection O 91081 New Arena Hotel 3 stars

Poppies Lane I Gg. Sorga, 80361 Kuta, Indonesia

#178 of 188 hotels in Kuta

Guests' Choice

Review score

Based on 78 hotel reviews

4.7

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.2

  • Location

    7.0

  • Facilities

    5.3

  • Staff

    6.5

  • Value for money

    6.1

  • Free WiFi

    6.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 29 September 2023

    4.0
    Disappointing
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Aircon too noisy and needs gas. No soap amenities for shower. Had to ask for toilet paper. Place looks better in brochure

    Location

    Stayed in September 2023

  • Reviewed: 24 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Little bit Dirty and not super good organization And wifi was not going

    Comfy beds and AC was Very good

    Stayed in March 2023

  • Reviewed: 3 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    Quiet

    Stayed in March 2023

  • Reviewed: 19 February 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 5 nights
    • Submitted via mobile

    The cleanliness was very poor.

    Perfect location.

    Stayed in January 2023

  • Reviewed: 1 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 4 nights

    The quality of the room was worse than what was depicted in the pictures. The bed-frame had broken legs supported on bricks; the lights were dim, especially in the washroom; and the electric sockets had loose connections with wires sticking out of the wall. A bit low on cleanliness with cobwebs in certain areas of the wall.

    The staff was very helpful in making us feel comfortable with the available resources. The pool area was nice and clean. The little tea shop outside the reception area was good for some handy snacks.

    Stayed in November 2022

  • Reviewed: 23 September 2022

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s look like a rundown hotel. A little bit renovation would be good. The toilet’s tile was too dirty and seemed that they don’t cleaned it prior our arrival. There are no 24 hour front desk so contacting them was really hard. There’s only soap provided in the toilet.

    The room is big and cheap.

    Stayed in August 2022

  • Reviewed: 24 May 2024

    10
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Everything good

    Stayed in April 2024

  • Reviewed: 28 January 2024

    1.0
    So dirty
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool

    Very close to the sea and other amenities when we said to clean they do

    Stayed in January 2024

  • Reviewed: 15 September 2023

    1.0
    Never going back
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The first 2 rooms they tried to put me in were an absolute disgrace.I said no immediately. The 3rd room was still bad with mould on the walls and really old musty furniture,but I put up with it as I was running out of time.nothing like the photos. The staff were great but couldn’t really help much

    The staff

    Stayed in September 2023

  • Reviewed: 21 August 2023

    1.0
    Very poor
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    It didn’t exist

    Stayed in June 2023

  • Reviewed: 18 June 2023

    1.0
    Scammer
    • Leisure trip
    • People with friends
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It's a scammer. We transit for 10 hours before catching our flight next 6am. Booking was made last minute when we reached Bali Airport.. 9pm at hotels lobby they said our bookings are not valid. We are being asked to get a refund from Booking.com because they have noticed not to open their hotel for a long time. We both ladies desperately need a room forced to pay 250IDR cash. They are group also face the same trouble like us. Beginning, they said all rooms were full. But actually, scarcely only us in the whole block. Advertisement for nice bedrooms was actually terribly bad. Pictures attached.

    There's nothing to like. Only the scamming skills. Published the very nice photo with an illogical rate to attract.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Pricing, I booked at a different price later once I reached in the night the person who was representative there refused and charged me higher rent and said we are not accepting online booking rates we closed The room was uncomfortable and not even hygienic You won't find anyone at reception in case of any emergency Location is too inside looks horrible at night

    Only one guy who was Russian but seems like working there he was helpful

    Stayed in May 2023

  • Reviewed: 7 June 2023

    1.0
    Felt like had been black mailed.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    When I arrived, the hotel refuse me to check in and said that they dont work with booking.com anymore and only let me stay if i willing to pay 100% more the price (double). room was ugly, dirty, old, smelly, dark, the worst hotel i have ever had.

    Nothing

    Stayed in June 2023

  • Reviewed: 5 June 2023

    1.0
    DO NOT BOOK THIS PLACE!
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    I arrived here with my family and had quite a surprise- the hotel was completely in dark, there was no electricity and the front desk was locked! We waited for over an hour in darkness and nobody showed up. Some guy that’s been staying there for a while saw us on his way out and tried to call someone from the hotel to help us with the check in, but nobody ever responded. Even before we arrived I have sent a message to make sure someone is at the front desk to help us check in, but never heard anything back. Of course we couldn’t wait there all night and eventually we had to look for another place. We came back the next morning to see about the refund but again the same situation- front desk office was locked and this time more people sitting in front and waiting to see if they can get into their rooms. Some other guest waiting as well because not only there was no electricity for a few days at that point, but no water as well! We walked around a little bit to see the property, it looks like it was deserted, very old and ran down. Even now, more than a month later, I still haven’t heard anything back from the hotel about my refund, and customer service people from the website here are trying to reach them as well. Do not waste your time and money, just skip this place!

    Nothing!

    Stayed in April 2023

  • Reviewed: 5 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    If you want to stay there longer you need to do deep cleaning by yourself

    price and location, the owners are good people

    Stayed in May 2023

  • Reviewed: 3 June 2023

    1.0
    bad
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    everything is bad

    they put another price here in the website and when i arrived it was 10x more

    Stayed in June 2023

  • Reviewed: 29 May 2023

    2.0
    disappointed beyond
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    the air was terrible in the room or made me sick. room wasn’t the delux room I booked and was near a load of trash and old TVs in a bad area. room wasn’t clean dusty and not clean windows

    nothing

    Stayed in May 2023

  • Reviewed: 29 May 2023

    1.0
    The worst hotel in Bali
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    All, I overpaid the room in cash otherwise he would have kicked me out, the room smells like mold, there were cigarette butts in the bathroom and hair in the tub, the room is full of cobwebs, the bed they used a piece of sofa and not a mattress, highly discouraged

    Position

    Stayed in May 2023

  • Reviewed: 27 May 2023

    1.0
    Everything, the owner of the hotel and the workers who work with him are gangsters who take the mone
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything, the owner of the hotel and the workers who work with him are gangsters who take the money and leave the hotel without electricity and without water. I do not recommend going to this hotel. This is the worst experience in my life. I have never seen anything like it before.

    No hotel breakfast is too bad

    Stayed in May 2023

  • Reviewed: 14 May 2023

    1.0
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 14 May 2023

    2.0
    destroyed, dirty lost place
    • Leisure trip
    • Group
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    we had to ask for a new room twice because the rooms, especially the beds were so dirty. Even the third room was dirty(the bathroom was dripping wet).The whole hotel area seems like a lost place, we didn’t feel safe- we saw that our door was destroyed, like someone tried to break through the door lock.

    The Temperatur of the pool was nice. could have been a good hotel some years ago

    Stayed in May 2023

  • Reviewed: 3 May 2023

    2.0
    If you are on a very tight budget, this place is for you otherwise find a different one in the area
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 7 nights
    • Submitted via mobile

    On the third day during my stay, the electricity and water stopped working so I had to move hotel the next day and didn't get any sort of compensation from the place as they had shut down the reception as well (when I was looking for another hotel they were still taking reservations) and I could not return the room key to check out so gave it to the bike rental shop in the front of the property which still had electricity and was open for operation unlike the "hotel"

    The air-con was cold, at least for the time that it was working. Also a pretty nice pool area it was very central location on Kuta Beach just 3min walk

    Stayed in May 2023

  • Reviewed: 15 April 2023

    1.0
    horrible
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    dirty old didn’t accept cards

    nothing

    Stayed in March 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!