88 Jalan Raya Kuta, 80361 Kuta, Indonesia
#28 of 188 hotels in Kuta
Guests' ChoiceBased on 359 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.2
Facilities
8.6
Staff
9.3
Value for money
8.9
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Jessica
AustraliaVery good value for money, lovely breakfast, beautiful staff, comfortable beds.
Stayed in May 2024
Reviewed: 27 May 2024
Janetta
New ZealandNil
Loved the property, really nice reception area with a lovely cool breeze. Private pool, Netflix, beautiful staff.
Stayed in April 2024
Reviewed: 26 May 2024
Sai
SingaporeNil
Very good and nice place.
Stayed in May 2024
Reviewed: 26 May 2024
Max
AustraliaPool in shade all day, very cold
Big rooms, own pool
Stayed in May 2024
Reviewed: 20 May 2024
Grace
New ZealandNot the best location for us as a couple & the bathroom needed updating and the bathroom could have done with more cleaning. Also had some mould on the bottom of the bedroom curtains.
Lovely staff, so friendly and helpful. Enjoyed the live music in the restaurant whilst we had dinner. Massage at the spa was lovely.
Stayed in May 2024
Reviewed: 17 May 2024
Katie
AustraliaBathroom/sink/water had a bad smell. Room with private plunge pool - does have roof for privacy, but it does make to pool water cold, didn't stay in pool long as walk was cold. Pool needed to be cleaned alot of things floating in water. Breakfast continental small selection, compared to other hotels.
Staff very friendly and helpful. Bed comfortable. Room food/drink service quick. 10/15 minute walk to kuta beach Air conditioner works great Large rooms Spa massage was good When we arrived 10th May, our original pool room was not available, however the staff were very apologetic and room was sorted next day.
Stayed in May 2024
Reviewed: 14 May 2024
Lucije
Czech RepublicVery slippy floor in the bathroom,after shower water was everywhere even in the hall so very slippy - for me it was very dangerous to walk in the room.
Close to Kuta beach (20min walk), so scooter not needed, comfy bed
Stayed in May 2024
Reviewed: 10 May 2024
Anni
AustraliaCooks need to practise more with producing Indian dishes. Ok
Room comfortable & clean, no issues. Breakfast a good variety, attentive staff
Stayed in May 2024
Reviewed: 9 May 2024
Julie
AustraliaOnly down points (and it is to be picky) is the aircon in the gym was just not working at all. So if you are planning on working out get ready to struggle and be drenched in sweat in no time. Shame it wasn't as good as the room ones!
Great hotel, super comfy bed, very nice pool which gets the sun all day. Room was spacious, air-conditioning worked very well. Breakfast buffet was nice and had a few dishes changing daily. Staff were super lovely!
Stayed in May 2024
Reviewed: 8 May 2024
Sk
SwitzerlandBathroom is relatively dated. No umbrella to borrow from the hotel, a bit surprised this is a 4 star hotel on booking.com?
Nice lovely guy sells fresh coconut drink (stall outside, next to hotel), enjoyed lots of fresh coconut drink in this sizzling hot weather. Some minutes taxi to the airport. Many restaurants/ warung near the hotel. Lovely, smiling staff.
Stayed in April 2024
Reviewed: 5 May 2024
Vincenzo
AustraliaHotel, Staff and room excellent. In reception Mr. Putra organise beautiful tours. We eat at the restaurant that is really good. And also rent a scooter with Gedhy.
Stayed in May 2024
Reviewed: 5 May 2024
Lalaland
New ZealandThe hotel is on a busy road though the road noise didn’t reach my room. The bathroom wasn’t the cleanest (shower especially) and didn’t come with hand soap.
Stayed here one night on way to the airport. In general it’s a good stay with kind happy staff. The bed is big and comfortable and the hotel is quite pretty with all the plants. The wifi is good.
Stayed in May 2024
Reviewed: 3 May 2024
Mandy
AustraliaA bit of sun in the villa pools would be nice but lovely for those who want to stay out of the sun.
Super clean & the staff very attentive & lovely
Stayed in May 2024
Reviewed: 1 May 2024
Darna-lee
AustraliaFriendly staff and security, clean facilities and delicious breakfast
Stayed in May 2024
Reviewed: 29 April 2024
Choo
SingaporeShower head seems unable to switch to rain mode, glass pane of shower is translucent, good for couple but there should be an option to black out the pane for those who prefer more privacy. Breakfast selection is decent but quality is not great. Outside hotel is a busy road without pedestrian walk way, not conducive for walking.
Clean room, comfortable bed and pillow, good functioning toilet. Like the lemongrass flavored gel, tv is clear. Low cost. Near airport.
Stayed in April 2024
Reviewed: 12 April 2024
Karen
United KingdomWe only stayed one night at the hotel to be close to the airport but the staff were friendly and welcoming, the room was comfortable and clean. Breakfast was buffet style with a large choice. Unable to comment on the surrounding area as did not go out and about.
Stayed in April 2024
Reviewed: 11 April 2024
Kirsty
United KingdomWe booked a room with a pool and were pleased to find it very spacious and immaculately clean with a separate lounge area (sofa bed and tv) and a second toilet. The decent sized private pool was in the shade so no need to put on sunscreen during the day
Stayed in April 2024
Reviewed: 8 April 2024
Mandy
AustraliaBed sheets and towels had little stains on them, could definitely tell the towels were old. Tried to organise airport pick up but got no response from the hotel.
Staff was wonderfully amazing during check in. They were even able to package up a take away breakfast box when I had an early flight
Stayed in April 2024
Reviewed: 8 April 2024
Mohd
Malaysiathe private pool not clean enough
relaxing places and staff very helpfull
Stayed in February 2024
Reviewed: 24 March 2024
Gunjan
AustraliaThe only thing we didn't like is their company policy where they don't provide plates/cutlery in the room for their guest to eat from outside.
All of their service in the price is well above our expectations.
Stayed in March 2024
Reviewed: 21 March 2024
Mithun
United Arab EmiratesI think becos there were plants all around there were some insects in the room but harmless. If tht also could be taken care then it would be great.
The hospitality and room service were excellent.
Stayed in March 2024
Reviewed: 13 March 2024
Irina
RussiaIt's a nice hotel with a good location. I like the breakfasts, every time could find something for me, food is not spicy :)
Stayed in March 2024
Reviewed: 12 March 2024
Barbara
AustraliaThe staff were incredible, very kind and helpful. The room was large and clean. The plunge pool was excellent. The bathroom was clean and spacious. The entire experience was great!
Stayed in February 2024
Reviewed: 19 February 2024
Dominic
United KingdomThe food at the hotel isn't great. We ate there three times and every time it was extremely disappointing.
The room was spacious and clean The overall facilities are great, it is walking distance to Kuta beach and lots of restaurants and shops nearby. There is a tourist information in the lobby which helped us organise trips and airport transfers. They have a spa service but we there which we used once, it was slightly expensive though
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content