Jalan Kesuma Sari no 3, 80228 Sanur, Indonesia
#50 of 102 hotels in Sanur
Guests' ChoiceBased on 210 hotel reviews
8.2Cleanliness
8.2
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
9.1
Value for money
8.6
Free WiFi
8.5
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End of dialog contentReviewed: 2 June 2024
Angela
AustraliaSmall comfortable hotel. Lovely big pool. Nice cafe
Stayed in June 2024
Reviewed: 24 May 2024
Jennifer
United StatesThe bed was awful! Two singles pushed together with a gap down the middle. Not great for a couple. The "mattress" was so uncomfortable, our backs hurt every morning. At best, I would describe it as a yoga mat, not a mattress. The freezer did not work. Even at the coldest setting, it did not make ice. There was a large leak from the hose near the toilet and we slipped several times in the large puddle trying to use the bathroom. This could not have been missed by staff, but was never fixed.
The AC worked great!
Stayed in May 2024
Reviewed: 20 May 2024
Jill
AustraliaThe garden is beautiful, but for me, I was limited in the time I could use the splendid pool because of the lack of shade.
The hotel is 200 metres from Sanur Beach and 100 m from the shopping strip of Jl. Cemara. It's a much better example of Balinese culture than the big international hotels in the area. Very reasonable rates and delicious breakfast options also contribute to its appeal.
Stayed in May 2024
Reviewed: 15 May 2024
Steven
AustraliaIt is quite old and not well maintained.
Great location & quiet
Stayed in May 2024
Reviewed: 14 May 2024
Kate
AustraliaWould’ve loved a microwave in our room (personally preference as have kids)
location, location, location staff were super friendly We loved the 2 bed rooms + lounge
Stayed in May 2024
Reviewed: 13 May 2024
Jacinta
AustraliaNothing
For an older style property it is really great in terms of location, cleanliness, staff friendliness, a nice pool & restaurant plus value for money
Stayed in May 2024
Reviewed: 29 April 2024
Janette
AustraliaThe rooms are a run down and could do with an update.
The central location was good. The restaurant food was delicious
Stayed in April 2024
Reviewed: 26 April 2024
Kane
AustraliaRooms need a little update, but great value for the price
Great location, pool and staff great also
Stayed in April 2024
Reviewed: 23 April 2024
Gaby
NetherlandsThe rooms were a bit dated and need maintenance.
Good located, clean, very kind people, nice pool, beautiful garden, nearby restaurants, shops, beach, every day bottles of water.
Stayed in April 2024
Reviewed: 19 April 2024
Eric
Francebig sign from next door hotel
location, pool, restaurant, very quiet
Stayed in April 2024
Reviewed: 14 April 2024
Davy
NetherlandsSwimming pool has no shady spot (just to be clear: when in the water). On the side are chairs with umbrellas.
Location is great since near to the beach. Nice authentic atmosphere. Comfortable and clean rooms. Friendly and helpfull staff.
Stayed in April 2024
Reviewed: 1 April 2024
Jaroslav
Czech RepublicProbably a bit older equipment in the room but still comfy.. It wasn't an obstacle.
Very good breakfast from local coffee shop, very good location- so close to beach , very nice swimming pool. In your room you have minibar. There is bookcase at reception and at room if you are passionable reader .
Stayed in April 2024
Reviewed: 27 March 2024
Avril
CanadaI don't like hotels where I can hear the people in the other rooms closing their doors and cupboards and drawers loudly, and walking loudly, and loud squeaking when furniture gets moved along the floor. It's unfortunate Causing very loud vibrations and startling bangs. We specifically requested the upstairs to avoid heavy walkers, but even with this, the other loud sounds were still coming from next to us and downstairs. Since some people don't seem to be aware how loud they live, it would be great if hotels would put those felt pads on doors and furniture legs to cut down the transfer of loud banging between rooms. The hotel Wifi cut out a lot so it was sometimes difficult to even send an email. We started using the restaurant Wifi as our room was close enough to pick up the signal. That Wifi worked great.
We liked our room for the size and cleanliness. The bed was comfortable. We enjoyed the patio as well. It was comfortable and gave us even more space to use. The location is also great to lots of restaurants and cafes and the path along the sea. The hotel cafe had good cappuccinos and the food was decent. The cafe Wifi is also good. It was quiet at night once people went to bed. Nice pool and sunbeds as well.
Stayed in February 2024
Reviewed: 26 March 2024
Alison
AustraliaFront of house staff weren't very friendly.
Good location, close to beach. Cafe staff were great.
Stayed in February 2024
Reviewed: 25 March 2024
Kevin
AustraliaLinen could be updated
Spacious rooms, fantastic air conditioning, wonderful staff, good wifi, great location
Stayed in February 2024
Reviewed: 16 March 2024
Ffion
United KingdomDivide between the restaurant and hotel
Nice location, spacious room and good shower and bath facilities
Stayed in March 2024
Reviewed: 15 March 2024
Kevin
AustraliaNoisy bed, grey towels, old blankets
Fantastic air conditioning, comfortable room, good WiFi, large fridge and lovely staff
Stayed in March 2024
Reviewed: 12 March 2024
Chrissie
United Kingdomthe pillows were really big and hard
it’s a great hotel with lovely grounds and a nice big, clean pool. the room was clean and had everything we needed. we liked the veranda outside. it’s ideally located for all the restaurants, shops and beach but quiet
Stayed in February 2024
Reviewed: 8 March 2024
Spencer
United KingdomPoor WiFi
Close to town & the beach Staff are great Older style but more than comfy
Stayed in March 2024
Reviewed: 7 March 2024
Linzi
IndonesiaRooms a little dated but I did not mind that at all.
The location is excellent. Quiet and minutes walknto the beach and the main road through Sanur. Large room, great pillows and comfy bed.
Stayed in March 2024
Reviewed: 4 March 2024
Jenny
AustraliaNothing
Great position by the beach shops and restaurants
Stayed in February 2024
Reviewed: 29 February 2024
Rodney
AustraliaAll of the above.
Been staying at Palm Garden for many years, multiple stays per year. As usual the staff at the Hotel are amazing. However the restaurant has been sub-let to an outside franchise. That does NOT have anything to do with hotel.!! Yet they use photos of Hotel pool and Gardens to promote their cafe business on their cafe website. Very strange arrangement Hotel guests have no privacy from cafe patrons. Guests sitting around the pool being observed like zoo exhibits by cafe patrons. Nothing to stop randoms from jumping into the hotel pool. No signs saying pool for use of Hotel guests only , and no security or signs telling cafe patrons that the garden and Hotel are for Hotel Guests only, so they are free to rome around the Hotel rooms area. Restaurant open from 7am till 11pm with all expected lights and music and kitchen noise. Not too busy as just opened, but....?? Cafe owners have also taken over responsibility for cleaning the garden toilets that were used by Hotel guests while at the pool in the past. Now for cafe patrons too. Cleaning far from the previous standard.. awful in fact. Hotel guests in upstairs rooms such as we were, left with only option but to trek up to room to use our room bathrooms when poolside. Our peaceful haven no more. Atmosphere different. We will be watching with interest how this arrangement proceeds before choosing to stay again.😥
Stayed in February 2024
Reviewed: 19 February 2024
Steve
United KingdomHotel rooms are dated but considering price we paid it was perfect
Rooms are a very good size, great shower hot water Very good a/c , perfect location close to beach and restaurant’s Gardens and swimming pool were immaculate Friendly, helpful staff free water replaced and rooms cleaned every day Had a lovely 14 nights here hopefully be back next year
Stayed in February 2024
Reviewed: 18 February 2024
Mary
CanadaRooms need renovation
Location Staff were very helpful
Stayed in February 2024
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