Jalan Taman Safari No. 101 Kp. Baru Tegal. Desa Cibeureum, Cisarua, 16750 Puncak, Indonesia
#4 of 50 hotels in Puncak
Guests' ChoiceBased on 438 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.5
Staff
8.6
Value for money
7.9
Free WiFi
7.5
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End of dialog contentReviewed: 14 May 2024
Matsui
Indonesiaplease add playground or play facilities for kids
Breakfast, ok. The View around the hotel is ok
Stayed in April 2024
Reviewed: 30 April 2024
Abdullah
Saudi ArabiaThe golf car are not available most of the time and even if it's available they refuse to take you to some distination with in the resort area. Also not all room are completed with furniture
Staff are professional, location is fantastic
Stayed in April 2024
Reviewed: 23 March 2024
Faizah
SingaporeThe toilet walls and floors at the shower area need to be scrubbed as there were molds and was abit slippery. As for the spa, the toilet to shower after you’ve done your treatment is outside and not connected to the room.
Bfast spread had many varieties from local to western and even Mediterranean food.
Stayed in February 2024
Reviewed: 13 March 2024
Peter
AustraliaThere was little to no vegetarian options on the menu.
Facilities and staff were great, pool was really good as well. The views were amazing and was the main reason I wanted to stay here.
Stayed in February 2024
Reviewed: 28 February 2024
Masoud
OmanNo Noise isolation in the room. Because you can hear everything moving outside
The privacy of the location which was green and Far away from noise And the view of the swimming pool and the green mountains
Stayed in February 2024
Reviewed: 23 February 2024
Mirawati
IndonesiaTraffic jam to location
Pine forest walk track and swimming pool in villa area
Stayed in January 2024
Reviewed: 18 February 2024
Hussein
GermanyThat reception sometimes don’t answer the phone The Villa pools not clean and cold The main pool not cold because under renovation so we offered to use the botanical hotel pool The villas need some renovation
The best thing was the quick response from the kind very friendly duty manager MR. Pian’s by changing our Villa due to phone issue.., who was always there for any small need ( I really appreciate his effort ) The garden view where the Villa is The hotel lobby and Mountain View is very nice The mini zoo it’s perfect and had many nice animals which can be fed by kids for some entrance money
Stayed in February 2024
Reviewed: 22 January 2024
Mohammed
Saudi ArabiaLocation and view
Stayed in January 2024
Reviewed: 27 December 2023
Mohammed
Saudi ArabiaNo heater in the villa we rent The room service is very slow and sometimes they don’t pick up the phone
Location Cleanness
Stayed in December 2023
Reviewed: 27 December 2023
Suwaldi
SingaporeNA
Room service is good
Stayed in December 2023
Reviewed: 25 December 2023
Herlambang
IndonesiaLocation
Comfortable
Stayed in December 2023
Reviewed: 17 December 2023
M
Egyptview
Stayed in December 2023
Reviewed: 16 December 2023
Merinda
IndonesiaLocation is easy to find, good views and nice interior design.
Stayed in December 2023
Reviewed: 15 December 2023
Miftahul
IndonesiaI was checked in at villa pesona, but no thermos there Besides I really need it
So nice, all property modern style
Stayed in December 2023
Reviewed: 15 December 2023
Hanafi
SingaporeI booked a room of my desired choice months ago and also emailed to remind. But it was given to other guests instead. Breakfast is expensive for a child and adult.
Everything is normally good, no comment.
Stayed in December 2023
Reviewed: 10 December 2023
Arief
IndonesiaThere’s a door/window in the main room that always open if there’s a wind, so I have to tied it up with cable because the key lock is not working properly
Fresh air
Stayed in December 2023
Reviewed: 4 December 2023
Ibrahim
Saudi ArabiaVery old stuff, old towel very small towels
Environment
Stayed in December 2023
Reviewed: 20 November 2023
Wahib
Saudi Arabiatravaling from to the hotel
Its nice place to relax and stay away from the crawdness the surronding is will arrange the breakfsat outstanding with large varity of alot of cusino
Stayed in October 2023
Reviewed: 27 October 2023
Mohamed
SudanThey have 2 sections for rooms with mounted view, be sure to get the right one. Because they given me left side and said right side full
Clean, view
Stayed in October 2023
Reviewed: 19 October 2023
Vera
SingaporeDon’t like the breakfast
Nice weather
Stayed in October 2023
Reviewed: 16 October 2023
Pandou
Indonesianothing
The hotel serves as family hotel with beautiful view, clean and comfort for staying with family.
Stayed in October 2023
Reviewed: 27 September 2023
Najah
OmanThe staff at the restaurant are not trend they are busy with their phon, one lady who every time touching her hair,,the if food empty you should ask to refill especially pastrys.
The view from the balcony,
Stayed in September 2023
Reviewed: 1 September 2023
Sherly
New ZealandThe mini zoo charge extra. It should be part of hotel facility and free for guests.
Beautiful hotel, looks pretty new. Very clean, food is good. Very friendly staff. There is a spa which I'd like to try on our next stay.
Stayed in August 2023
Reviewed: 27 August 2023
Mohammad
KuwaitNothing
Breakfast is amazing Rooms are nice
Stayed in August 2023
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