Jl. Raya Puncak Km.84 Tugu Utara Cisarua Bogor, 16750 Puncak, Indonesia
#20 of 50 hotels in Puncak
Guests' ChoiceBased on 22 hotel reviews
7.8Cleanliness
7.8
Comfort
7.6
Location
8.1
Facilities
7.6
Staff
8.2
Value for money
7.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 17 December 2023
Rika
United StatesThe cleanliness need to be improved specially downstairs bathroom, not sure why the odor is pretty bad.
The property is so nice and spacious, location is very convenient, the staff are very friendly and approachable, good customer service , the SPA massage therapist is really good, she did a good job.
Stayed in November 2023
Reviewed: 2 August 2023
Cindy
IndonesiaWe stayed at the Founder's Villa. It felt exactly like an Airbnb instead of a full service Villa, they left you to clean up after yourselves except after breakfast, and do the bare minimum during your stay. Breakfast is a selection of local dishes, which was quite good actually, but they gave us artificial mango juice everyday and instant coffee powder in sachets for coffee. Come on, it doesn't cost much to squeeze fresh juice and buy a proper coffee machine! Kitchen facility is super old, and the overall amenities are lacking for the price. It was hard to find electricity outlets around the villa too. Not forgetting, pillows are a little too hard to sleep on, it gave one of us neck pain in the morning.
Big Villa situated in a beautiful setting, with a creek right by its side.
Stayed in July 2023
Reviewed: 16 June 2023
Arden
IndonesiaExtra beds wasn't proper (without bed frame) and the mattress itself has uneven surface and looked unhygienic to my eyes.
Good stay
Stayed in May 2023
Reviewed: 19 March 2023
Alwi
SingaporeSmall things, like no place to hang clothes in the rooms
Great environment, surrounded by lush vegetation and beside a running stream. Tastefully furnished and well appointed. Attentive, helpful and friendly villa staff
Stayed in March 2023
Reviewed: 10 July 2022
Bella
Indonesiawifi kurang kenceng
alam nya
Stayed in July 2022
Reviewed: 8 February 2022
Rita
Indonesiaoverall we like it; however, there is a minor issue in the bedroom (the basement bedroom), we encountered a lot of bedbugs, so my parents could not have a pleasant and relaxed sleep on the first night, understand that since the bedroom located in the basement probably lack of sunlight
the villa itself, is like a country home or cottage in the middle of the forest
Stayed in February 2022
Reviewed: 8 February 2022
Rita
Indonesianone - so far
location
Stayed in February 2022
Reviewed: 6 December 2021
Anthony
IndonesiaThe villa was not clean, the swimming pool was dirty also. The bed has lots of hair from previous user. The bbq has no beef. There is no jogging or not enough outdoor fascility. The villa is in the same location as other "private" villas which is not taken care off. So the complex doesnt look like a resort nor tidy.
The secluded location, close to taman safari, the outdoor dining place.
Stayed in September 2021
Reviewed: 7 November 2021
Kresna
IndonesiaBathrooms may need exhaust fans to let off steams after showering with hot water and avoid dampness in bedroom. My room carpet was rather smelly too - probably due to dampness. Other than that, hard to find any other shortcoming.
The villa was beautifully built and the resort was just perfect for finding peaceful time & being closer to nature with family and loved ones. The trees and lush vegetation around the villa were really enchanting. What topped it was waking up to the sound of water stream that ran across the villa area every morning.
Stayed in November 2021
Reviewed: 6 November 2021
Angela
Indonesiathe bed - too old, bedspring is broken, uneven bed and noisy the kitchen cabinet - old and need renovation and lots of chips
service is excellent location is great
Stayed in November 2021
Reviewed: 30 October 2022
Josua
IndonesiaFirst: The internet connection is very bad. Therefore, you can't do anything at the villa. I already raised the issue at the WA group, however, there is no follow up from the staff. Second: We can't sleep at night because there was dangdut music until 3:00 in the morning, and there is no follow up from the villa's staff. Third: In the morning, there is no water at all so we have to wait for some time for the fixing the jet pump. And the quality of the water is very dirty
Stayed in October 2022
Reviewed: 12 September 2021
Karan
IndonesiaThe Furniture was run down. Wood Chipped Off ( dinning Table) Kitchen was pathetically Bad especially for a 5 star property. Poorily equippped kitchen The Sink had Stains. The Pans and Pots provided were not even of good Quality. ( foto attached) Even the Dustbin were Not Proper in kitchen. (I mean even a simple thing like dustbin bags / pedal lever Dustbin not there which is Basic Hygiene for a kitchen, although bags were provided when we asked) (foto attached) Wall Had stains of garbage ( foto attached) Even to Clean the dishes there was no Proper Arrangements. Kitchen Drawers all sticky. Improper Light arrangements near pool. Bed mattresses were BAD (ENDED WITH BACKACHES.) The Fridge was also bad that our major portion of our food got Bad ( then we Asked the remaining food to be shifted to the butlers fridge in his Living space.) And Only the Next Day after few calls that a replacement was Brought. Call button for Butler not working (but were given another cell no). For the BBQ equipment inadequate. (simple things like a brush to apply Oil or even skewers were not available). Breakfast was Classic No questions and Bang at 0730 they kept it on the dinning table. (Wonder if any one Has enjoyed cold sausage / eggs ). One would Have expected some on asking what they prefer or even a simple thing like type of eggs. As Surely NOT WORTH THE PRICE For a branded property like Plataran.
The Location and Villa Space.
Stayed in September 2021
Reviewed: 21 June 2021
Rika
IndonesiaThe mattress needs to be replaced
Stayed in June 2021
Reviewed: 24 April 2023
Adhityas
IndonesiaThere are no comments available for this review
Stayed in April 2023
Reviewed: 18 January 2023
Nanang
IndonesiaThere are no comments available for this review
Stayed in December 2022
Reviewed: 1 September 2022
Sanny
IndonesiaThere are no comments available for this review
Stayed in August 2022
Reviewed: 16 July 2022
Syafnita
IndonesiaThere are no comments available for this review
Stayed in July 2022
Reviewed: 3 March 2024
Haytham
Saudi ArabiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 5 January 2022
Michael
IndonesiaThere are no comments available for this review
Stayed in December 2021
Reviewed: 8 November 2021
Priyanto
IndonesiaThere are no comments available for this review
Stayed in November 2021
Reviewed: 8 May 2022
Anonymous
IndonesiaThere are no comments available for this review
Stayed in May 2022
Showing 1 – 22
Sopron, Hungary
London, UK
Fatouville-Grestain, France
Zellberg, Austria
Clairfayts, France
Hikkaduwa, Sri Lanka
Bogotá, Colombia
Kenitra, Morocco
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content