Sunburst CBD Lot II No.18A Bumi Serpong Damai (BSD) , 15321 Serpong, Indonesia
#20 of 32 hotels in Serpong
Guests' ChoiceBased on 63 hotel reviews
7.6Cleanliness
7.6
Comfort
7.6
Location
8.3
Facilities
7.4
Staff
8.1
Value for money
7.8
Free WiFi
7.2
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Showing 1 – 25
Reviewed: 1 June 2024
Triza
IndonesiaSignal internet is not too good, even my gsm more worse than the wifi.
Everything else is good.
Stayed in May 2024
Reviewed: 12 April 2024
Suryahard
Indonesia-
Location is good, close to shopping and entertainment centers in BSD next to the building there is a McDonald's.
Stayed in April 2024
Reviewed: 17 December 2023
Prisa
IndonesiaI'm not a fan of the capsule bathroom/toilet, it is super cramped and the drainage needs a bit of improvement as the toilet parts floor keeps getting wet from the shower but cannot get dry.
Good deal for the area, plus the bed is nice and the ac is cool. It also have decent room size. There's a bunch of street food vendors about 100m from the hotel, also McDonald's right on the side of the hotel, so it is easy if you need to find food any time of the day. Check in a bit slow though
Stayed in December 2023
Reviewed: 24 September 2023
Ardentbaker
IndonesiaAnts crawling on the wall near the bed, so we have to clean them most of the 3 days staying there. Also additional towel and pillows got charged.
I like the bed and the shower capsule
Stayed in August 2023
Reviewed: 24 September 2023
Muhammad
Indonesiapoor breakfast
Stayed in August 2023
Reviewed: 26 June 2023
Ratri
Indonesiacustomer service chat (through Whatsapp) is terrible. They didn't respond my chat for hours (sometimes days), sometimes they switched office who handle the chat. Lack of coordination. No CS number in room, I didn't know how to reach the staff other than go down to the lobby and go to front desk. I tried to call the property, the CS officer told me to follow up through chat. Still very slow response. Lack of coordination: i sent my proof of payment as stated in the payment terms, but i have to wait days for payment confirmation. On the check in day, they asked if I already made the payment. I said yes check your chat. I showed it to the staff too. On the check out day, they called again saying I had not settle the payment, so I had to show them the proof of payment again. This would not happen if the staff has good coordination. Seriously I hope you fix this customer service communication problem.
i used to stay here for work travel. the room is good, hot water works properly. towel is clean, room is clean (but you have to ask the staff to clean your room before leaving, otherwise they don't).
Stayed in May 2023
Reviewed: 29 December 2022
Devi
New Zealandwould be great if the shower door (the rubber seal) checked and replaced with the new seal, cos at the present the condition was already cracked due to temperature and age maybe. also the window blind, would be nice if it was also replaced with the new one.
we didn't take the breakfast in the hotel. cos there are plenty malls and shopping centers around hotel. staff very kind and friendly, easy to communicate with.. we will for sure recommend other friends and family members to stay at POP Hotel if they need an accommodation in Jakarta / BSD area.
Stayed in December 2022
Reviewed: 23 October 2022
Nadine
IndonesiaSlow response from the staff when I asked about my missing things
The room
Stayed in September 2022
Reviewed: 22 August 2022
Lahardian
IndonesiaThe breakfast time was so bad. There was an empty bowl of dish when I came, but the staff didn't do something.
The layout of the room is so nice, they know better how to maximize the space
Stayed in August 2022
Reviewed: 20 August 2022
Ruli
IndonesiaWater far from room
Parkir luas
Stayed in August 2022
Reviewed: 9 April 2022
Ruth
IndonesiaLocation was near the shopping center such as ITC BSD and Aeon Mall. This is great!
Stayed in March 2022
Reviewed: 14 June 2021
Anonymous
IndonesiaSmall bathroom
Location strategies
Stayed in March 2021
Reviewed: 2 May 2024
Yohana
IndonesiaIt's not clean enough (some stains on the blanket), the check in process is weird. I was asked to pay first by transfer a few days before my date, and when I checked in the staff still asked for me to pay again. Thankfully he understood after I explained & showed the evidence. But it shows the lack of coordination between staffs. They also weren' ready enough when I checked in, there was not towel yet, & no tissues at all in the room.
The location is good
Stayed in April 2024
Reviewed: 27 October 2022
Purnawan
IndonesiaPoor facilities
Near ice
Stayed in October 2022
Reviewed: 4 July 2022
Melva
IndonesiaMy room turndown request was not done until I asked the second time.
The receptionist is well behaved and act promptly
Stayed in July 2022
Reviewed: 12 April 2022
David
IndonesiaNone
The staf was very friendly and helpful, room was clean, strategic place
Stayed in April 2022
Reviewed: 25 September 2021
Mei
Indonesia1. Super noisy They gave me 2nd fl and I can clearly hear the traffic, a guest whose talking on the phone, suitcase wheel and footsteps. 2. Poor room lighting. I am not really check in for work. i just need a place to sleep after long driving, but even so I feel gloomy when enter the room. the lighting is poor. Its a low watt lamp. 3. Dusty! they put a mark that room has been cleaning and disinfectant but the board side of the bed is dusty. This big NO NO 4. They said the room is city view: how I can see the city if I can’t open the curtains?? See my pic 5. I only spend less an hour in the room and when I left, the reception didn’t bother at all. So the receptionist when I was checking in- they just an admin. Got your money and the rest is our luck. Okay I was not checking on this one so perhaps you also need to consider because they didn’t declare anyway : parking area is outside the building. I prefer to call this property as losmen. My experience with small hotel in Papua was even better.
NONE!
Stayed in September 2021
Reviewed: 30 April 2024
Arifin
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 30 April 2024
Zeny
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 1 March 2024
Arifin
IndonesiaThere are no comments available for this review
Stayed in February 2024
Reviewed: 18 February 2024
Marleen
IndonesiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 18 February 2024
Eunike
IndonesiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 2 December 2023
Eben
IndonesiaThere are no comments available for this review
Stayed in October 2023
Reviewed: 19 November 2023
Bellasafitri
IndonesiaThere are no comments available for this review
Stayed in November 2023
Showing 1 – 25
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