Jl.Ronggolawe 27 - 29, Tegalsari, 60264 Surabaya, Indonesia
#45 of 160 hotels in Surabaya
Guests' ChoiceBased on 84 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
8.2
Facilities
7.9
Staff
8.6
Value for money
8.3
Free WiFi
7.9
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End of dialog contentReviewed: 13 March 2024
Zirul
Brunei DarussalamAll the hotel staffs are really friendly and helpful.
Stayed in March 2024
Reviewed: 15 September 2023
Gerald
IndonesiaThe hotel ia kinda old
The location is in the heart of the city and the price is excellent
Stayed in September 2023
Reviewed: 10 September 2023
Ventura
ItalyCould be included the free pick up from airport to hotel, many other competitors offers this service
Nice room and good staff service.
Stayed in September 2023
Reviewed: 9 September 2023
Martin
United KingdomPool is super cold
staff very helpful , rooms clean and comfortable - good location
Stayed in September 2023
Reviewed: 5 September 2023
James
United KingdomGym equipment needed updating - most of it was broken We were given a ‘free upgrade’ which in reality was the hotel moving us to a full corridor most likely to make cleaning easier. We were put next to a noisy family (adjoining room) and soundproofing wasn’t great
Lovely big bed and good bathroom. Wi-Fi was fine. Breakfast very good- eggs cooked to order. Excellent location as close to some very nice restaurants
Stayed in September 2023
Reviewed: 26 August 2023
David
LuxembourgBathroom equipment is worn and could be better maintained.
The breakfast is very nice, it features several Indonesian dish as well as a variety of classic breakfast options. Staff is also giving quality service.
Stayed in August 2023
Reviewed: 18 July 2023
Carolina
ItalyThe hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.
Stayed in July 2023
Reviewed: 11 July 2023
Maya
IndonesiaNothing
The hotel gave us upgraded room since they asked us to wait 30min while check in. Nice
Stayed in July 2023
Reviewed: 26 June 2023
Stefani
IndonesiaThe hotel is near by downtown, clean, but they put water dispenser in front of elevator. Could be for go green. But for me, it was not comfortable. Better put water in bottle in the room, because usually I don't going out after I check in and relax at my hotel room. Over all it's worthy price.
Stayed in June 2023
Reviewed: 11 May 2023
Susana
SpainRestaurant only available for Ramadan buffet for dinner
Room with balcony, pool and gym available.
Stayed in April 2023
Reviewed: 16 April 2023
Lucky
IndonesiaThe small flies in the breakfast area, salad/fruit corner !! Too bad..
Almost all except they gave us the room without changing the sleeves at first. We complained. They replaced. However this should not have happened.
Stayed in April 2023
Reviewed: 13 April 2023
Ignatius
Indonesiathere is no hot water in our unit, and no handsoap near the sink
location, cleanliness, and friendly as well as helpfull staff
Stayed in April 2023
Reviewed: 9 November 2022
Athena
PhilippinesIt's not clean! Towels are gray and the bath tub water is yellow. 😔 I used to like this place a lot. But the most recent visit was quite a disappointment because the bath tub was really dirty.
The location is good and the facilities are acceptable. It provided a comfortable and peaceful stay.
Stayed in October 2022
Reviewed: 14 October 2022
Efendi
Indonesiakeep going to provide the best service
Stayed in October 2022
Reviewed: 22 August 2022
Valerio
ItalyThe pool is so cold, and most of it is covered so there’s no chance to sunbathe. The spa service is ridicolous, the therapists are under trained and the keep talking during the treatment.
The building si quite good, I didn’t have lunch so I can’t say anything about it. The bed is comfortable, the staff is kind. It’s great to have a beer while you’re in the pool.
Stayed in August 2022
Reviewed: 13 June 2022
Super
IndonesiaNothing.
No mineral water in plastic botle, but we can refill our jug from a galon of water near the elevator. Go green!
Stayed in June 2022
Reviewed: 18 May 2022
Blikveld
NetherlandsThere is no soap at the sink, Every time you have to take the liquid soap ( that is attached on the wall) of the bathroom to wash your hand.
nice staff, clean room and comfortable
Stayed in April 2022
Reviewed: 12 April 2022
Tanni
AustraliaBreakfast were not fresh Most of the hot food wereCold and no fresh fruits...
Economic
Stayed in April 2022
Reviewed: 16 March 2022
Nurcahyo
IndonesiaThey let us wait upon checking in for long time even though we arrived way past check in time (we arrive at 4pm or so), they said the rooms weren't ready. This is not nice
Location, facilities
Stayed in March 2022
Reviewed: 30 January 2022
Agnes
Indonesiai got room with connecting door, and the neighbour was too crowd i could heard their voices. if it possible for adding room silencer, it would be good the parking area is small, but that’s okay there is vallet service that can help for searching parking for your car.
the location is easy to reach, the staff is helpful, clean room, refill water because you can tap anytime without calling the staff, good value for money, you can try the massage also
Stayed in January 2022
Reviewed: 27 December 2021
Citrahapsari
IndonesiaLess breakfast menu
The big room
Stayed in December 2021
Reviewed: 16 May 2024
Judatri
IndonesiaA bit dirty
The space, the facility of bathroom, the relative cleanliness, the pravicy
Stayed in May 2024
Reviewed: 29 April 2024
Andy
United KingdomRoom safe didn’t work. Toilet leaked. Basin tap leaked. Shower cubicle leaked across floor. Only two towels provided.
Room was spacious. Staff were pleasant and helpful.
Stayed in April 2024
Reviewed: 15 December 2023
Cindy
Indonesiaroom area,balcony and bathroom not clean,so dirty, i stay at suite room unacceptable look like budget hotel room,please take more attention about the hygiene,i wont come back again and not recommended.
brakfast was good,staff are frindly
Stayed in December 2023
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