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  5. Reviews of Quest Hotel Darmo - Surabaya by ASTON

Reviews of Quest Hotel Darmo - Surabaya by ASTON 3 stars

Jl.Ronggolawe 27 - 29, Tegalsari, 60264 Surabaya, Indonesia

#45 of 160 hotels in Surabaya

Guests' Choice

Review score

Based on 84 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8.3

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 13 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    All the hotel staffs are really friendly and helpful.

    Stayed in March 2024

  • Reviewed: 15 September 2023

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel ia kinda old

    The location is in the heart of the city and the price is excellent

    Stayed in September 2023

  • Reviewed: 10 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could be included the free pick up from airport to hotel, many other competitors offers this service

    Nice room and good staff service.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool is super cold

    staff very helpful , rooms clean and comfortable - good location

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    A good overnight stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Gym equipment needed updating - most of it was broken We were given a ‘free upgrade’ which in reality was the hotel moving us to a full corridor most likely to make cleaning easier. We were put next to a noisy family (adjoining room) and soundproofing wasn’t great

    Lovely big bed and good bathroom. Wi-Fi was fine. Breakfast very good- eggs cooked to order. Excellent location as close to some very nice restaurants

    Stayed in September 2023

  • Reviewed: 26 August 2023

    8.0
    Best value for money ratio when staying in Surabaya.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom equipment is worn and could be better maintained.

    The breakfast is very nice, it features several Indonesian dish as well as a variety of classic breakfast options. Staff is also giving quality service.

    Stayed in August 2023

  • Reviewed: 18 July 2023

    9.0
    Comfortable stay in Surabaya
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    8.0
    Satisfying
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel gave us upgraded room since they asked us to wait 30min while check in. Nice

    Stayed in July 2023

  • Reviewed: 26 June 2023

    7.0
    Good
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    The hotel is near by downtown, clean, but they put water dispenser in front of elevator. Could be for go green. But for me, it was not comfortable. Better put water in bottle in the room, because usually I don't going out after I check in and relax at my hotel room. Over all it's worthy price.

    Stayed in June 2023

  • Reviewed: 11 May 2023

    7.0
    Passing through Surabaya
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant only available for Ramadan buffet for dinner

    Room with balcony, pool and gym available.

    Stayed in April 2023

  • Reviewed: 16 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The small flies in the breakfast area, salad/fruit corner !! Too bad..

    Almost all except they gave us the room without changing the sleeves at first. We complained. They replaced. However this should not have happened.

    Stayed in April 2023

  • Reviewed: 13 April 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    there is no hot water in our unit, and no handsoap near the sink

    location, cleanliness, and friendly as well as helpfull staff

    Stayed in April 2023

  • Reviewed: 9 November 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    It's not clean! Towels are gray and the bath tub water is yellow. 😔 I used to like this place a lot. But the most recent visit was quite a disappointment because the bath tub was really dirty.

    The location is good and the facilities are acceptable. It provided a comfortable and peaceful stay.

    Stayed in October 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    keep going to provide the best service

    Stayed in October 2022

  • Reviewed: 22 August 2022

    7.0
    Decent but bad facilities
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is so cold, and most of it is covered so there’s no chance to sunbathe. The spa service is ridicolous, the therapists are under trained and the keep talking during the treatment.

    The building si quite good, I didn’t have lunch so I can’t say anything about it. The bed is comfortable, the staff is kind. It’s great to have a beer while you’re in the pool.

    Stayed in August 2022

  • Reviewed: 13 June 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    No mineral water in plastic botle, but we can refill our jug from a galon of water near the elevator. Go green!

    Stayed in June 2022

  • Reviewed: 18 May 2022

    8.0
    nice stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    There is no soap at the sink, Every time you have to take the liquid soap ( that is attached on the wall) of the bathroom to wash your hand.

    nice staff, clean room and comfortable

    Stayed in April 2022

  • Reviewed: 12 April 2022

    8.0
    Family reunion
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast were not fresh Most of the hot food wereCold and no fresh fruits...

    Economic

    Stayed in April 2022

  • Reviewed: 16 March 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They let us wait upon checking in for long time even though we arrived way past check in time (we arrive at 4pm or so), they said the rooms weren't ready. This is not nice

    Location, facilities

    Stayed in March 2022

  • Reviewed: 30 January 2022

    8.0
    good experience
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    i got room with connecting door, and the neighbour was too crowd i could heard their voices. if it possible for adding room silencer, it would be good the parking area is small, but that’s okay there is vallet service that can help for searching parking for your car.

    the location is easy to reach, the staff is helpful, clean room, refill water because you can tap anytime without calling the staff, good value for money, you can try the massage also

    Stayed in January 2022

  • Reviewed: 27 December 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Less breakfast menu

    The big room

    Stayed in December 2021

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit dirty

    The space, the facility of bathroom, the relative cleanliness, the pravicy

    Stayed in May 2024

  • Reviewed: 29 April 2024

    6.0
    Fine for a short stay
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room safe didn’t work. Toilet leaked. Basin tap leaked. Shower cubicle leaked across floor. Only two towels provided.

    Room was spacious. Staff were pleasant and helpful.

    Stayed in April 2024

  • Reviewed: 15 December 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Suite
    • Stayed 3 nights

    room area,balcony and bathroom not clean,so dirty, i stay at suite room unacceptable look like budget hotel room,please take more attention about the hygiene,i wont come back again and not recommended.

    brakfast was good,staff are frindly

    Stayed in December 2023

Showing 1 – 25

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