Doing renovations, which i was not told about. So, there was no lift to upper floors. The 'buffet' breakfast was not good, only 3 bain Marie's with rice, veg n very spicy chicken. Ended up ordering an omelette, and it was so full of raw garlic we couldn't eat them, paid for breakfast, for 13 days, but ended up a cross the road at Coffee Corner every morning.

3rd time staying here. Room was pretty clean, first room we had to move from though as there was a foul sewage smell in the bathroom, got upgraded and that room was lovely. Location is amazing, close to restaurants, markets etc Reception staff, security and housekeepers were very friendly.

Stayed in October 2023

the price for deluxe balcony room i think it's a little bit pricey. And lift to small. Only for 2 persons.

Good location, near beach, shopping and easy to find restaurant. The bed comfy. But this area is always traffic.

Stayed in July 2023

It is an old building It smelled damp The shower was dirty that when it's turned on, there was moss coming out 😂 Wifi very slow

Location Humble staff

Stayed in June 2023

Air condition no very cold

cheap and location

Stayed in November 2022

The hotel is very tired and in need of some TLC. The room wasn't as clean as I would have liked, there were receipts on the floor from the last guest. The floors were dirty. The top duvet sheets had stains on them. The shower had a cockroach in it. The front of the hotel has little to no street appeal. The photos aren't an accurate representation of the current state of the hotel. But at $17 AUD per night, and considering the hotel would have likely been closed for the better part of 2 years, I wasn't expecting much.

The price was great if you're looking for a one night stay, or somewhere very cheap and not planning to spend any time there. The location was good, surrounded by markets and some cafes etc, then only a short walk to the beach. The staff seemed very friendly.

Stayed in August 2022

room

Stayed in February 2022

I have stayed here a few times before, mainly for price and location, and never had an issue, i requested the same room on level 3 (top floor) and with breakfast included as i normaly do, and was approved my request by email when i booked it 5 months ago, but since my booking, they are now renovating the hotel. So when i arrive and check in, im not givin my room i asked for, when asked why, i was told because of renovating, they are only using the 1st floor of rooms, (not 2nd and 3rd) so the lift is also not working, so just to get up and down the 1st floor was 12 steps. then i asked because you are renovating, where will breakfast be? and was 1st told "you dont have breakfast included" then when she double check, she said oh you book room with breakfast included before we shut resturant down!! she says i will call my manager and ask, they were nice enough to say let us know what u want each morning for breakfast and we will bring it to your room, (they did each morning) i then asked if i can have a room upgrade because of the renovating and not getting the room i was told i would get, she again called and spoke with manager, and gave me a room with a balcony over looking the pool, Well then i go through to find my room, and sure enough im overlooking the pool, but she also didnt tell me that the pool is also out of action, and is very very green, (cant even see the bottom) then with 1 hour of being in room, 2 big cockroaches run over the bed and pillow. each morning we had to run the shower for at least 8 minutes before water would get hot. the guys that were renovating were using hammer drills until 10pm every night!! (i even got some video of it at 10pm) My last room had a safe in it with a nice big bathroom, this upgraded room had no safe, and a tiny bathroom. from the look of this hotel on the outside and inside, they should not have people staying there at all while renovating. they have totaly lost me!!

staff were friendly

Stayed in December 2023

Close to the market.

Stayed in August 2023

Everything was great

Stayed in July 2023

The property is tired but with an update and refresh would be amazing.

location and breakfast. it’s good to see it’s being renovated.

Stayed in May 2023

Security guards are always funny about having guests, checking ID etc makes what should be a pleasant stay into an awkward stay

Rivavi is always a good stay

Stayed in December 2022

I love it I will want to go next time!

Stayed in September 2022

So much different than the pictures in Booking.com. The hotel is very rundown, but price is the same as the new hotel next door (Granma's)

The pool is great. But the staff were rude to my children

Stayed in September 2022

WOW, where should I start... I stayed at this hotel many years ago, it was quite a good hotel but this stay was a nightmare. When I arrived they gave me my key to my room I went up there and there was already somebody in that room I walked in on them I was so embarrassed, this should never happen in a hotel. They gave me a key to another room this room was absolutely filthy, the lights and the aircon worked but everything else did not work, I could not charge my phone as there was no power to the outlet, the TV didn't work, even the telephones that you can call reception didn't work. The next morning they gave me another room this room was slightly better, the whole phone system throughout the hotel did not work, the reception could call your room, but you could not call reception, and there was no hot water throughout the entire hotel. One night around 3am I could not sleep so I when for a walk to the convenience store, and there was nobody at reception the staff was sleeping, even the security guard was sleeping and he was snoring quite loudly, so you would think that the security guard would be well-rested sleeping all night, but when you ask them to do their job by stopping traffic when my driver was trying to reverse out of the driveway it was like asking for blood. This hotel was absolutely terrible, stay at this hotel at your own risk, I would have been more comfortable sleeping at Kerobokan Prison instead of this hotel.

There was only 1 staff member that was great and her name was Lily, All the other staff was lazy, hardly anyone was at the front counter.

Stayed in September 2022

toilet is very dirty, leaking pipes, and disgusting bathtub

Stayed in September 2022

A little bit run down but for the price everything is good.

Very friendly staff, great value for the price

Stayed in August 2022

bathroom & just dirty

king size bed

Stayed in November 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2023

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Stayed in December 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in May 2022

There are no comments available for this review

Stayed in February 2022

There are no comments available for this review

Stayed in December 2021

There are no comments available for this review

Stayed in November 2022