Jl. Bintoro No. 21, Tegalsari, 60264 Surabaya, Indonesia
#8 of 159 hotels in Surabaya
Guests' ChoiceBased on 229 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.7
Facilities
8.9
Staff
9.2
Value for money
9.1
Free WiFi
8.4
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End of dialog contentReviewed: 11 September 2022
Mega
IndonesiaThe layout of the door at the bathroom. The door has to be 100% closed or opened so that we don't get any obstacle to go to the main door. The main cabinet is also located in front of bathroom's door which adds another access challenge. Had the bathroom door design been changed into sliding system, perhaps it would have become less complicated. The big mirror at the bathroom door facing inside, right in front of toilet, made me uncomfortable.
Spacious room and the bed was super comfy. The receptionist area is nicely designed.
Stayed in September 2022
Reviewed: 23 August 2022
Remvp
AustraliaNo bar or alcohol in an international hotel felt weird and forced us out (though this isn't entirely a bad thing either). The bathroom blind had large gaps was uncomfortable as my travel partner was only a friend, but the staff came and added some extra tape on the window for privacy. This might not have been a problem if you are alone or with a partner.
The overall design of the hotel is excellent - flawlessly modern and lovely. The beds were super comfortable and so was the bathroom. The staff were quick and helpful dealing with the bathroom window issue (below). The food offers from the restaurant *looked* really good, but as there is no alcohol on site and I'm on holiday, I didn't hang around to try.
Stayed in August 2022
Reviewed: 12 August 2022
Randy
NetherlandsUnfortunately the pool and gym were closed. We didn't know that beforehand.
Friendly staff, spacious room, amazing breakfast!
Stayed in August 2022
Reviewed: 17 July 2022
Ted
IndiaI liked everything, bcos it's a new hotel.
Overall nice new hotel. Breakfast was good.
Stayed in July 2022
Reviewed: 12 July 2022
Ted
IndiaNo bar facility
The new touchless elevator. New mobile replacing the land line for contacting reception and adding services via Mobile. Good breakfast
Stayed in July 2022
Reviewed: 29 June 2022
Meilani
IndonesiaNothing
Excellent breakfast
Stayed in June 2022
Reviewed: 27 June 2022
Yohan
IndonesiaParking lot when to many people stay, you can not get in the basement parking. But must park outside on street around the hotel.
I like the room is nice and spacious enough. The bed and linen are clean.
Stayed in June 2022
Reviewed: 26 June 2022
Syed
Malaysianothing
it is using the latest gadgets.
Stayed in May 2022
Reviewed: 18 June 2022
Arie
IndonesiaLight in ground floor
Clean, friendly staff, good taste of food, fast elevator, bright light in room etc
Stayed in June 2022
Reviewed: 8 June 2022
David
FranceThe gym needs towels, exercise mats, water, and cleaning supplies.
Very nice, modern, comfortable at a great price!
Stayed in June 2022
Reviewed: 28 May 2022
Piper
United StatesThe call to prayer at 5 am disturbed my sleep. It came through on the phone. I couldn’t shut it off. I eventually had to call someone to shut it off. I respect the culture, but as a non Muslim, I don’t want to be forced to practice. I could not purchase alcohol on the premises. When I’m on vacation, I want a drink!
The property and room was lovely. it was in a great location. The food was wonderful.
Stayed in May 2022
Reviewed: 24 May 2022
Adriani
Indonesiaambiance
Stayed in May 2022
Reviewed: 22 May 2022
Vicky
United StatesNo license for alcohol at the moment so cannot order any cocktails
Super value for the money.
Stayed in May 2022
Reviewed: 15 April 2022
Hermawan
IndonesiaGuests parking are limited
Breakfast ok, strategic location
Stayed in April 2022
Reviewed: 28 March 2022
Angga
Indonesialuxury hotel with a good location..very helpfull staff
Stayed in March 2022
Reviewed: 5 February 2022
Wahyuningsih
IndonesiaI like all things at the hotel
The breakfast is good, good location
Stayed in January 2022
Reviewed: 2 January 2022
Michael
IndonesiaI really like the room really cozy comfort and clean
Stayed in January 2022
Reviewed: 16 September 2021
Setiawan
IndonesiaClean
Stayed in September 2021
Reviewed: 16 July 2021
Anastasia
IndonesiaNothing.
Everything. Room is big and clean. Food is delicious. Staff is kind and helpful.
Stayed in July 2021
Reviewed: 27 June 2021
Yohanes
IndonesiaNice room
Stayed in June 2021
Reviewed: 20 April 2024
Enny
CanadaThe AC didn’t work well for a couple of days. The staff were unable to fix it . At the end, they moved me to a different room ( the last night)
Clean
Stayed in March 2024
Reviewed: 4 April 2024
Ruby
GermanyIt's not as good as the last time O stayed there. It has different name though
There was this Singaporean Ice Cream, but not anymore
Stayed in February 2024
Reviewed: 14 February 2024
Elizabeth
PortugalNoises due to thin wall and live music at loby. Insufficient lighting at rooms. The difference between deluxe and executive room is too minimal.
The food.
Stayed in February 2024
Reviewed: 8 February 2024
Jonathan
United StatesTowels look clean but smell bad and seem old. Food is overpriced.
Great price for the space and cleanliness provided. Youtube and Netflix available on the TV.
Stayed in February 2024
Reviewed: 8 February 2024
Jonathan
United StatesStayed several nights towels always smelled like smoke. Smoke is cancerous. New towels need to be bought. Smart phone provided in room is a great idea, but its slow and touchscreen is non-responsive at times. The music in the hallway is annoying, bothersome when trying to sleep. Prices for on-site food is too high.
It was clean. Comfortable bed. City view is beautiful. Great job by cleaning service team. Smart TV is a pleasure to have.
Stayed in February 2024
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