JL. Raya Gubeng No. 54 Gubeng, Gubeng, 60281 Surabaya, Indonesia
#19 of 164 hotels in Surabaya
Guests' ChoiceBased on 132 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
9.0
Value for money
8.6
Free WiFi
7.8
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End of dialog contentReviewed: 10 May 2024
Vanessa
United KingdomThere was no restaurant/bar/social cafe area
Room was very comfortable with an enormous bed. Everything was within walking distance. Breakfast was absolutely superb. Close to the main train station ( but need a taxi with Suitcase)
Stayed in May 2024
Reviewed: 7 May 2024
Widya
IndonesiaThe taste of some of the Javenese food served at breakfast do not suit us. Maybe because they are East Javanese specialities, whereas we are from Central Java.
The pool, the room, the facilities are excellent.
Stayed in May 2024
Reviewed: 29 April 2024
Dizzy
SingaporeEach morning even different timing many breakfast items empty
Rooms and bed comfortable and quiet
Stayed in April 2024
Reviewed: 25 April 2024
Dizzy
SingaporeMany breakfast options always empty
High floor very quiet no outside noise like many other hotels... And bed was good
Stayed in April 2024
Reviewed: 18 April 2024
J********
IndonesiaNone
Rooms are clean, enough space for two. We are able to get connecting rooms. Beds & pillows are comfortable. Room lighting is good, bright enough. All staffs from the front offices, concierges, door bells, parking staffs are attentive and helpful. Housekeeping is good, cleaned daily. Breakfast has plenty of choices of local delicacies. Value for money!
Stayed in April 2024
Reviewed: 7 October 2023
Bintoro
IndonesiaThe front desk staff , especially dyeing check out is very slow and ignorant. Shw told me to wait for 5.minutes because someone ahould check my room before check out, asking mw to sit down and will call me after ita finished. However ahw didnt return to me, and only after 10.minutes I went back to front desk asking whats going on. She said oh you are donw and can leave. If I didnt go to front desk again,.maybe i should wait till noon timw for nothing. They also didnt give me a formal receipt.
The location, the building, the rooms are great. The staff during breakfast were very helpful. Room is very comfortable.
Stayed in October 2023
Reviewed: 28 September 2023
Giorgia
ItalyI did not feel Indonesian spirit, but I don’t know maybe given that Surabaya is a big city, this is normal. Stance habit we noticed: they don’t provide you with hand towels but just shower ones.
Big breakfast, kind staff
Stayed in September 2023
Reviewed: 21 September 2023
Ari
IndonesiaElevator is not balance with the rooms number. Probably because during our stay there was wedding held in the hotel.
Location, staff, worth for money, breakfast, cleanliness
Stayed in September 2023
Reviewed: 21 September 2023
Camille
NetherlandsThe gym was small, only had light weights, and had no airconditioning, so in the end we couldn't use it.
Very welcoming staff, the room was spacious and the beds were very comfortable. The hotel is close to the main train station and there are enough warungs/restaurants around. Breakfast was good, as well as the cafe in the lobby.
Stayed in September 2023
Reviewed: 9 September 2023
Darmadi
IndonesiaBreakfast and room
Good enought
Stayed in September 2023
Reviewed: 24 August 2023
Juan
BelgiumBreakfast a bit disappointing for a hotel of this level
Modern and clean hotel. Comfy room. Very good AC. Professional staff, helpful and very friendly
Stayed in August 2023
Reviewed: 19 August 2023
Christos
GreeceIn general the hotel was excellent and the breakfast amazing but it left an unpleasant impression on me that while i was carrying large luggages, no one helped me with their transportation.
Stayed in August 2023
Reviewed: 7 August 2023
Nikolai
RussiaLocation inconvenient if you want to walk around, better to take taxi to go anywhere
Clean, comfortable room. Good wi-fi. Buffet breakfast with decent choice of western and Indonesian options.
Stayed in August 2023
Reviewed: 1 August 2023
Els
SingaporeThe bar/restaurant at the entrance is nice, but unfortunately, guests are allowed to smoke inside. Your clothes will smell of smoke even if no others are there.
Nice place to stay for one e night on our way to Bali.
Stayed in July 2023
Reviewed: 30 July 2023
Man
Hong KongMany Ants on the desk
Good location
Stayed in July 2023
Reviewed: 14 July 2023
Sigurdur
IcelandNice rooms and nice showers.
Stayed in July 2023
Reviewed: 4 July 2023
Richard
GermanyThe welcome drink is liquid sugar 😅
We just stayed there for one night, no complaints :)
Stayed in July 2023
Reviewed: 29 June 2023
Yasmin
United KingdomThey charged me IDR55,000 for an English breakfast tea bag as they only provide jasmine tea with the breakfast. First time I have ever been charged for a teabag!
Nice and big and clean.
Stayed in June 2023
Reviewed: 19 June 2023
Erwin
IndonesiaParking Area Limited
Big Room, Good Breakfast and Very Near to Convenience Store.
Stayed in June 2023
Reviewed: 9 June 2023
Wulan
LuxembourgClose to all amenities. Breakfast is great and lot of choices. Room is clean and staff are very helpful.
Stayed in May 2023
Reviewed: 1 June 2023
Mitchell
NetherlandsThe trainstation was further away than expected, about 15 minute walk on very busy streets. Recommend to take Grab taxi.
The room was very comfortable, we even got a free upgrade because our room was not available. Breakfast had a lot of options.
Stayed in May 2023
Reviewed: 31 May 2023
Anontraveller555
IndonesiaSpacious room, clean room, great service, good breakfast
Stayed in May 2023
Reviewed: 22 May 2023
Syed
AustraliaNothing to say
I like the breakfast menu, content and quality of food. Also like the taste of the Asian food.
Stayed in May 2023
Reviewed: 1 May 2023
Wira_sakti
IndonesiaThe room is quite big, the bed is comfy, and the food is nice
Stayed in April 2023
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