Only a small gripe as we had a wonderful time. We had two showers in our apartment which was great but the water flow and temperature of both was a total gamble, never knew what your were going to get!

We stayed here for 5 nights at the end of our travels and it’s was a wonderful way to finish our trip. We have two small children and the hotel was a dream for them. They had so much fun in the pools/water slide & kids club. The kids club is really great, they do around 4 specific activities a day, from face painting to origami. The outdoor cinema was amazing. The staff were extremely friendly and helpful but not intrusive or pushy. The hotel restaurant also had a full gluten free menu which was amazing for us as one of us can’t eat wheat. We had problems with printing out our booking passes for our flight and the hotel reception staff helped us out. Just an overall great experience, thank you.

Stayed in April 2024

Nothing

The size of the suites were large and had everything we needed for our family of five.

Stayed in May 2024

Very Family-friendly hotel with lots of things to do with kids. Sraff is very friendly and nice to kids. We rented bicycles not far from the hotel. Like this we could reach the beach side within very short time. Also to ride along the beach promenade is nice and so you can see a lot.

Stayed in May 2024

The room location itself, an apartment was right by the lifts so not much natural light as the windows looked into the foyer of the elevators, not out onto any view, so it was pretty dark inside.

The breakfast was great, with a good selection. The pools and activities for kids were awesome. The location was fine in terms of close to good restaurants like naughty nuri's etc.

Stayed in April 2024

Really good for a family vacation. The Buffet breakfast was exceptional.

Stayed in April 2024

Spacious apartments, the staff were great and the pools were well maintained.

Stayed in March 2024

Only issue is the staff serve you your food and then want the bill paying there and then! Can’t eat your food or check your happy with it without the bill being given? They take your room number so surely they can ask to pay at the end?

Great for the kids, lovely staff and well kept grounds to the hotel

Stayed in April 2024

Shuttle service can have few more timings

Location, the hotel staffs and the premise

Stayed in April 2024

A little too far for kids to walk to beach/restaurants, especially in humidity. But we got Grab cars to collect us and drop us off - super cheap.

Huge rooms! Water slide was great

Stayed in April 2024

You get what you pay for. The rooms are massive but tired - the air-conditioning was a bit clunky and the hot water 'mild' at the most. There's been some renovations but they're dating now and odd bod bits added to the rooms. The shower has curtains so the bathrooms can get a bit wet and messy.

Beautiful grounds, lovely friendly staff, and a great breakfast buffet! We had to move rooms due to a leak but the staff were great. The back gate made for an easy walk onto the main street with great little warungs. The kids' club is really just a play area, but ours enjoyed it, and they loved the waterside. Reasonable proced braiding and nails as well, which is located in the kids area. A few nights they had outdoor movies, which was a great touch! It was somewhat quiet when we were there, so it was very peaceful, plenty of sun lounges and quick service. Peaceful, a true Bali feel. HUGE rooms - Big water-cooler in the room which was welcomed. Immaculately maintained and a bargain price.

Stayed in April 2024

The people in the room suite above us where continually banging on the floor day and night (assuming kids running jumping etc. for hours on end.) It was disturbing and annoying during the day and made sleeping difficult at night. When politely approached about the noise, their response was to "up the anti." Fortunately it is rare to come across such rude people at this property.

Prime Plaza Suites is consistently good across the board. The suites are very spacious and well appointed. Pools and water slide are great for kids as is the kids club. Breakfast is excellent and all the staff very polite and helpful.

Stayed in April 2024

Location not the best, but just a short walk out the back down to the Main Street. Didn’t like using the laundry service, they charge per item and changed the sheet to overcharge. Also didn’t like the taxi counter, felt like I had use them even though it was cheaper to use a grab. Tried to use own laundry service and they wouldn’t let them in the gate, had to leave my clothes at security. Didn’t like no option to sign in for kids club.

Great apartment, lots of space for larger families

Stayed in April 2024

The hotel no longer has buffet dinners and shows. We were there for 31/2 weeks only had live music twice. They just turn the music up at the bar now. No atmosphere. Very limited menu.

Size of rooms

Stayed in April 2024

Can’t fault the hotel for the money we paid. If I had to choose something I’d say I’ve stayed places with better choice of food at breakfast but, for the size of the hotel it was plenty good enough.

The slide in the kids area (not just for kids) was fantastic, the service - staff were absolutely amazing. Food and drinks great value for money. Pool loads of fun with the basketball hoops/volleyball ball net but not so hectic that you couldn’t also chill and relax. Short walk out the back door to get to restaurants and shops. The staff made a fuss over my daughter for her birthday which was so lovely - found out she likes hash browns and made them especially for her for breakfast the next day!! Could not compliment all the staff there enough.

Stayed in April 2024

The facilities slightly old.

The kids slide was good. The rooms were big too.

Stayed in April 2024

Bit faraway

Friendly staff very helpful and clean

Stayed in February 2024

Variety at breakfast.

Pool

Stayed in April 2024

Rooms are dated and are showing a lot of wear and tear. Stayed here 6 years ago when the rooms were a lit more newer. The price does not match the quality of the rooms.

Pool and camp splash great for kids!

Stayed in April 2024

No buffet dinners, or Balinese dancers which they used to have. The dinner menu is very limited. If you are staying a few weeks.

They keep the back gate open until 9 pm now.

Stayed in April 2024

The living environment was not worth the price, the fridge was not working, the window couldnt close(after report it got fix it quickly)the towels after use it, can feel my face got lots dirty hair on it, the facilities so old .

The activities for kids, the staff very friendly

Stayed in April 2024

Nothing. Everything was really good.

Staff are very friendly and helpful. Breakfast was great. Lots of sun loungers available.

Stayed in April 2024

Pillows were too high for my liking.

Amazing facilities and super friendly staff. Water slide for the kids was a big hit.

Stayed in March 2024

Poolside Cafe quite expensive.

Great hotel for families. Lots for children to do. Kids club, pool slide and games room great. Suite was large and very clean. Staff very friendly.

Stayed in March 2024

Pool Kids club Ease of location Wonderful staff

Stayed in January 2024