Reviews of Shangri-La Jakarta 5 stars
Kota BNI, Jalan Jendral Sudirman Kav.1, 10220 Jakarta, Indonesia
#8 of 531 hotels in Jakarta
Guests' ChoiceReview score
Based on 346 hotel reviews
9.0Score breakdown
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Cleanliness
9.4
-
Comfort
9.5
-
Location
8.8
-
Facilities
9.3
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Staff
9.5
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Value for money
8.6
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Free WiFi
9.0
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Reviewed: 2 May 2024
Abdulrahman
Saudi Arabia1 review10“Relax and stay in a place the gives you the feeling of elegance.”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Have the breakfast, it's amazing and the garden view is so good.
The top notch service and the elegance of all internal design details, even though I thought the building will much newer than the reality, but from inside it was clearly refurnished. One of the best stays I have had. Thanks 🙏🏻
Stayed in May 2024
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Reviewed: 25 April 2024
Peter
United Kingdom17 reviews2 helpful votes10“Luxurious, with great food and attentive, helpful staff.”- • Leisure trip
- • Couple
- • Horizon Club King Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing. There was nothing not to like.
Everything! The staff were so friendly and helpful, especially Septi and Heru at breakfast along with Nareen who provided such world-class pastries!The Horizon Club staff were also so helpful and friendly. Our stay could not have been bettered. The food was superb and we will really miss the luxury and attention that we received. One of the best hotels we have experienced.
Stayed in April 2024
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Reviewed: 23 April 2024
Ng
Malaysia14 reviews1 helpful vote9.0Superb- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
ROOM is so comfortable
Stayed in April 2024
-
Reviewed: 13 April 2024
Andini
Indonesia12 reviews8.0“A perfect staycation”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The check in process took a very long time
The pool feels like in bali
Stayed in April 2024
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Reviewed: 13 April 2024
Widhoretno
Indonesia34 reviews4 helpful votes9.0“An awesome hotel for kids.. my kids love it soo much..”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
None
An awesome hotel for kids activity..
Stayed in April 2024
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Reviewed: 12 April 2024
Richard
Indonesia9 reviews1 helpful vote9.0“Great Stay - Friendly Helpful Staff - 5 Stars - Super clean and Well Organised Hotel.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
N/A
The staff are brilliant, really freindly well run hotel. Nothing to complain about. I left my phone behind and I had it back in an hour. Also the Chinese reaturant is one of the best I have ever eaten in.
Stayed in April 2024
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Reviewed: 1 April 2024
Jennifer
Australia25 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Fabulous from start to finish, breakfast and particularly the Chinese restaurant for yum Cha was the best ever. Staff so attentive, a great vibe around the place. Had to try the Chi Spa and rebooked the following day as couldn’t fault the service and friendliness of the staff. Will definitely come back again.
Stayed in March 2024
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Reviewed: 27 March 2024
Roel
Netherlands30 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Locaties is to far from places you could reach walking
The staff
Stayed in March 2024
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Reviewed: 26 March 2024
Geoff
United Kingdom6 reviews10“Just perfect; I expected a real 5-star experience and I wasn't at all disappointed!”- • Leisure trip
- • Solo traveller
- • Horizon Club King Room
- • Stayed 2 nights
Errrrrr.... nothing!
What a joy. I splashed out and stayed on the Club floor. Everything about my stay was a delight, from my arrival (a very comfortable check-in in the Club lounge), the room itself (large, very comfortable, high up so great views over the city), the terrific Club lounge afternoon canapes and evening cocktails (very relaxed, I stayed over a weekend and in the run-up to elections, so visitor numbers were lower than at other times), the staff (everywhere in the hotel, but special mention to Ms Fesya and her colleagues in the Club lounge team, just excellent, nothing too much trouble), hotel facilities (great pool and super entertainment in the ground floor lounge where - as the only person there! - I had a personal performance by the super singer/piano duo on Friday evening), terrific breakfast (I chose to eat in the hotel restaurant rather than the Club lounge; the choice was huge, and all superb). All in all, a perfect start to my holiday!
Stayed in February 2024
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Reviewed: 25 March 2024
Gabriel
Australia7 reviews9.0“When you are away from home, its good to be in a sanctuary.”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
The hotel offers everything, so there isn't much to dislike. I cant comment on the pool because I didnt use it or see it.
Great breakfast selection. One of the best. Easy to choose a continental style or more traditional asian with lots of choice available. I was able to have 3 business meetings at the lounge on the 2nd floor. Very smooth.
Stayed in March 2024
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Reviewed: 10 March 2024
Priskha
Indonesia8 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Horizon Club King Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast at the day one, cukup ramai.
This is my first time to be here,, the hospitality was great especially to my son. We really sure to come back again.
Stayed in March 2024
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Reviewed: 5 March 2024
Louis
Luxembourg104 reviews17 helpful votes9.0“Good hotel for a short stay”- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 6 nights
As hotel in town,so not much space for walking.. River across the street: stinky and full of dirt.. i think hotel should interfere and ask the responsables to stop throwing their dirt into the river
Friendly staff very good breakfast
Stayed in February 2024
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Reviewed: 4 March 2024
Fayez
Saudi Arabia32 reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Nil
Best hotel in jakarta. I can not describe how they are good .
Stayed in March 2024
-
Reviewed: 4 March 2024
Nick---
Switzerland35 reviews2 helpful votes10“Jakartas Number 1 for a family staycation!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
It was new years eve and the property was at capacity which made the breakfast area overcrowded. The staff handled it excellently though.
The huge breakfast area is legendary in Jakarta. It offers anything that your heart craves. The pool area is very clean and is enormous – even with lots of guests there are quiet spots.
Stayed in January 2024
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Reviewed: 4 March 2024
Selim
Turkey42 reviews4 helpful votes10“Great hospitality, clean and quiet rooms.”- • Business trip
- • Group
- • Deluxe Twin Room
- • Stayed 4 nights
Most of the things are wonderful but only after 23.00 There is hard to find any meal you need to call for room service.
I usually like to stay with this hotel chain and all the time it is satisfying, All services very good personal is very cheerful and helpful, Breakfast is delicious, facilities are good Chi spa all the time best. Lamb chops are excellent even with room service.
Stayed in March 2024
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Reviewed: 2 March 2024
Chaleplis
Greece6 reviews10Exceptional- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
Everytjing was perfect like always in shangri la
Stayed in March 2024
-
Reviewed: 1 March 2024
Dennis
Netherlands14 reviews3 helpful votes10Exceptional- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
NA
Hospitality
Stayed in March 2024
-
Reviewed: 13 February 2024
Sjefke007
Netherlands46 reviews24 helpful votes10“Very good stay”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Modern hotel, clean room, spacious room, staff very friendly, breakfast very extensive. Nice pool area. Bar in the hotel is also very entertaining.
Stayed in February 2024
-
Reviewed: 28 January 2024
Jackie
Australia2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
It is great place to stay for couple or family . Our kids so much in love with foods and services
Stayed in January 2024
-
Reviewed: 26 January 2024
Avazbek
United States20 reviews2 helpful votes10“Recomended”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
NA
Neat hotel, great location
Stayed in January 2024
-
Reviewed: 15 January 2024
Mohd
Singapore14 reviews1 helpful vote8.0“great stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
none
Breakfast and room
Stayed in January 2024
-
Reviewed: 9 January 2024
Mark
United Kingdom3 reviews9.0“Overall, a great location for a family stay”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
More USB sockets in the room. Pork bacon for breakfast please!
Staff are extremely friendly, especially Awaluddin and Deddy as part of the breakfast serving staff! Some really nice touches for families, like having crayons and paper for kids at the check in desks, bumblebee walking around a breakfast, etc, amd staff who remember your and your kids needs.
Stayed in January 2024
-
Reviewed: 29 December 2023
Lee
United Kingdom56 reviews2 helpful votes10“Amazing hotel amazing staff”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Not applicable
Everything I’ve stayed here lots of times it’s by far the hotel
Stayed in December 2023
-
Reviewed: 26 December 2023
George
Malaysia7 reviews8.0“Excellent brief stay after a long absence.”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
Nothing
All excellent
Stayed in December 2023
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