The design for the swimming pool and the seating area could be better. That's the only thing that was a bit dissapointing. But there's nothing they can do about it, I guess.

The breakfast was great. It has lots of choices, and all of them were good. I especially like the location in which the hotel is so close to the mall. It adds to the overall experience. It is very convenience.

Stayed in April 2024

Cleanlinnes in food must be keep attention..I found a hair inside food while bfast, it makes me sick and no appetite to continue eat..

room, facility and staff hospitality especially michelle in front desk thank you 😉

Stayed in April 2024

Chefs were excellent and prepare special breakfast on request.

Stayed in April 2024

Nothing

The staffs in the hotel remember the guests by name that is hardly practised nowadays. The concierge Mr Reidi went the extra mile and he took the initiative to direct the Grab driver to the hotel lobby who initially having issue to find the lobby.

Stayed in March 2024

Staff was excellent and what we inquired they assist more than expected.

Stayed in February 2024

Nothing

Good location and nice room

Stayed in December 2023

Nothing

Good location and VIP treatment

Stayed in December 2023

The courtesy and buffet breakfast spread

Stayed in January 2024

The view from the hotel is not their strength point, the taste & quality of the breakfast menus could've been better (esp. the sausages & beef bacon)

The staff are friendly, polite, and helpful, all administration processes are fast, room and its facilities are clean, access to mall is quite convenient, the building materials make it looks exclusive and luxurious.

Stayed in January 2024

nothing

nice hotel, christmas vibes

Stayed in December 2023

Nice

Very gud

Stayed in December 2023

Even though it's a Sheraton and it's 5stars, still thought it was a bit expensive. Also, there's a bathtub in the room but no bath salt or showergel (attached to the wall in the shower) or anything to put in the bath. Luckily I brought my own. But that would be nice, especially for a 5 stars (or a card that says you can call if you want any). The switch for master lights were only on one side of the bed. Nothing that would keep me from going again.

Connected to a huge mall (food, shops, salons, movie theater). Great for a night before going home. Super friendly staff. Beds are SUPERB, so comfortable!! And I could watch tv from the tub! Pool looked nice but I was there on a weekendday and so there were a lot of kids.

Stayed in December 2023

Super spicy foods 😥

The location of the hotel is very good, just within the vicinity of a mall. The hotel facilities are nice & clean, very soft bed & clean comfort room. Food is also excellent, many choices. Staff are helpful & courteous.

Stayed in November 2023

Nice location, easy and direct mall access, clean and cozy room, delicious food, comfortable and nice atmosphere in the club lounge, exceptional service. Superb!

Stayed in November 2023

friendly service, good location, fantastic breakfast

Stayed in November 2023

There seems to be nothing special near the hotel. Jakarta's traffic is chaotic and you end up needing to take a taxi for most places. The breakfast has a great variety, suitable for all tastes. All food is buffet, except the coffee, which is ordered to the staff. Ufortunately, the coffee took quite a good time to arrive at our table (sometimes it never arrived).

Stayed in October 2023

It was great, just not bang for your buck but what do you expect.

It wa a standard Sheraton, what you expect. Really comfortable.

Stayed in July 2023

Fantastic!

Stayed in July 2023

I WAS VERY HAPPY THERE

BREAKFAST IS MOSTLY ONE OF THE MAIN THINGS I CONSIDER WHEN STAYING IN HOTELS -- YOURS WAS EXCELLENT

Stayed in June 2023

taste of breakfast and kind of food

breakfast good, and location nice near works office

Stayed in June 2023

None

The breakfast and room service choices were excellent. Location and facilities exceeded my expectations. Will definitely recommend the place to others.

Stayed in June 2023

Nothing can't think of anything

They put an amazing birthday welcome for my wife in the room. My wife was very very surprised and excited happy to see the birthday welcome..it made her birthday more special. The best birthday she had.

Stayed in June 2023

if you’re staying with your toddler, please be aware with the open plug near the bathroom door.. ask the room services to have a babyproof. a part from that it was a pleasant stay

the location was great and excellent services.

Stayed in April 2023

1. Sometimes the cleaners forgot to replace items used, e.g. to replace shower caps which they removed, but then made an excellent recovery after I provided some feedback. 2. I believe that the telephone cable was loose whereby it disrupted voice communication (altho I did not make a complaint as I did not use the room phone much). 3. There was also something wrong with the sound system of the TV; no sound on 1 of the movie channels, on another channel had to increase sound level to quite high (perhaps it needs an external sound bar),

Breakfast - the variety of food at the Anigre restaurant was excellent! The service staff were all so friendly & courteous, especially the manager Pak Indra, and one of the hostesses Sarah, who went out of their way to ask for feedback and listened attentively. Chef Syarhul Ramadhan appreciated my feedback so much that he even prepared a special breakfast for me on my last morning at the hotel. Room service was also excellent and my request for really hot soup was certainly catered to. Daily cleaning service was also very good.

Stayed in March 2023