Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, 15310 Serpong, Indonesia
#5 of 31 hotels in Serpong
Guests' ChoiceBased on 96 hotel reviews
8.2Cleanliness
8.3
Comfort
8.4
Location
8.2
Facilities
8.0
Staff
8.5
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 March 2024
Ana
QatarOutside noise from the highway.. Swimming pool too small.. Breakfast option isn’t varied and gets cold after an hour displayed
The housekeeping staff always clean according to my timing, excellent!
Stayed in March 2024
Reviewed: 29 February 2024
Rachmat
IndonesiaSome facilities need to be repair or renew
Staf
Stayed in February 2024
Reviewed: 31 January 2024
Widyas
IndonesiaNothing
Location
Stayed in January 2024
Reviewed: 18 January 2024
Lingkan
IndonesiaIt would be nice to have facial tissue available in the bathroom as well as medium-sized towels. Need to check the water heater jug in the room which the handle cannot be touched when the water boils, and also the MCV relates to the hairdryer as it is turned off after a short use.
I somehow mistakenly booked without breakfast. I like the room size, layout, ample space under the table, the lighting setting, and the spacious wardrobe. The extra sight of a train (KRL?) passing by now and then was a pleasant sight (probably because we live in an area where there are no trains since we live in Bali).
Stayed in January 2024
Reviewed: 8 December 2023
Chung
IndonesiaReception area too small and not enough waiting seat for guests.
Room was clean, that is important for me.
Stayed in September 2023
Reviewed: 18 November 2023
Rini
IndonesiaThe room is not big enough
Breakfast is good. Location so strategic near to modern market.
Stayed in October 2023
Reviewed: 28 September 2023
Kim
IndonesiaSome pressure to give an exact check in time even though we confirmed the booking by phone and email the day before and arrived after the check in time.
Pool is great, rooms spacious, staff very professional
Stayed in September 2023
Reviewed: 13 September 2023
Zoey
United StatesNA
NA
Stayed in September 2023
Reviewed: 4 July 2023
Nuraida
QatarRoom phone's not working, keys must be reprogramed up to 3 times a day, repeated miss coordination between front office & housekeeping, no buffet for breakfast for particular day, lack of product knowledge among room service personnel & restaurant server, several restaurant server too occupied with gossiping to a point of ignoring guess, while the other didn't know where the cutlery is, towels look like rag.
Good location, easy access to airport, walking distant to several convenient stores, beauty parlour, laundry, coffee shop, restaurant.
Stayed in June 2023
Reviewed: 5 June 2023
Wahish
IndonesiaNothing
Staying experience Hospitality
Stayed in June 2023
Reviewed: 5 April 2023
Wahish
IndonesiaNothing
Breakfast menu was good
Stayed in March 2023
Reviewed: 21 December 2022
Madina
IndonesiaAC on grand deluxe room is not cool enough for 16°C. No slippers. Or do we have to ask for slippers?
Staffs are nice
Stayed in December 2022
Reviewed: 3 November 2022
Verri
IndonesiaWhen its “overload” during breakfast, Food are not refill properly..
Clean, Humble and Friendly Staff, Nice Room
Stayed in October 2022
Reviewed: 13 September 2022
Doni
IndonesiaSound noise from railway nearby
Large corner room
Stayed in September 2022
Reviewed: 18 May 2022
Saptaji
QatarDifficult to get taxi
Quiet area
Stayed in May 2022
Reviewed: 7 May 2022
Yeni
IndonesiaNot bad
Stayed in May 2022
Reviewed: 6 May 2022
Camellia
IndonesiaKurang bersih
Not bad
Stayed in March 2022
Reviewed: 6 May 2022
Victor
IndonesiaThe food can be better. The pool is dirty. Noise from train and motorcycle through the night made me sleepless, need to install better noise insulation.
The room, the layout is nice and the bed very comfortable. I love the bathroom particularly, it feels open with large window.
Stayed in May 2022
Reviewed: 20 April 2022
Heny
IndonesiaI didn't like when I saw people put all the stuff after they order food in front off their door outside
Stayed in March 2022
Reviewed: 4 January 2022
Fitri
IndonesiaEXCELEENT FOR SERVICES AND FOOD
Stayed in January 2022
Reviewed: 1 January 2022
Katrina
IndonesiaParking was a little bit difficult for guest, esp. in the basement.
The grand deluxe room was good, decent size, clean & bathroom was great.
Stayed in December 2021
Reviewed: 28 July 2021
Farida
IndonesiaTrain noise. If you are a light sleeper you should ask to be place in the other side of the building. But because we were with my daughter, she was really exciting each time we eared the train pass by.
Stayed for 2 nights for leisure with my family The staff are kind and friendly. check in flow was fast and smooth, the employees were really helpful and deal with all my requests Room was clean, their internet connection was great! There are also minimarket and coffee shop near by. Covid-19 Health and Safety Protocols was well managed - Our Room was sealed upon our arrival.
Stayed in July 2021
Reviewed: 14 July 2021
Ichwan
IndonesiaNothing at all
All great
Stayed in July 2021
Reviewed: 19 May 2021
Anggi
IndonesiaWifi signal weak
Almost everything. Good breakfast, room and public facilities so clean. Bed is so comfy. Pool good enough for kids
Stayed in May 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content