Lobby was too warm and need more air conditioning.

The room, the upgrade, the covenient distance to TP, the location.

Stayed in April 2024

Nil

Overall stay was pleasant. The staff are friendly. The breakfast was pretty decent for a 3 star hotel. Overall I find the stay with swiss belinn was good

Stayed in January 2024

The mini-chiller which was supposed to maintain temperatures between 17-19 degree celsius was not even working. The coca cola was not even chilled (i.e.m room temperature). But this may be an individual , isolated case of a faulty appliance.

The hotel staff (from the concierge, restaurant staff, cleaners and receptionists) were extremely friendly! The receptionist, Fery F., was thoughtful enough to provide a free room upgrade froma Twin Bed Deluxe to Queen Deluxe with Window View towards the City as the initial room choice was on a smoking floor. The facilities is modern and clean, with a decent breakfast buffet spread of Indonesian and International cuisines. Hotel was also a 3-minutes walk to Tanjungan Plaza which is very convenient.

Stayed in January 2024

In the lobby and in the lift they put air freshner very bad one.

Location near the mall of tunjungan plaza and in the city centre.

Stayed in January 2024

The underground parking cannot be used for car parking

We like the breakfast. There are lots of menu choices

Stayed in December 2023

Housekeeping slow and late

Close to culinnary places

Stayed in December 2023

The hotel furniture seems quite old. Junior suite room was one of the smallest we have experienced by far. The bed was not that huge. Aircon unit leaking badly till we have to keep on and off it. Not much choices for their breakfast.

Swiss Belinn Tunjungan is located strategically at Tunjungan Plaza, just a stone throw. Lots of good eateries around its area.

Stayed in December 2023

Very nice breakfast and close your eyes the malls.

Stayed in December 2023

Buffet breakfast and near to shopping mall.

Stayed in December 2023

We are two people they give us just one key. If one down. The room will be off ad nerf key to go up on the lift

I got a good view of the city

Stayed in December 2023

Excellent service cleanliness and facilities Convenience to shopping

Stayed in December 2023

Like all buildings in Surabaya, it seems, the furnishings, fixtures and finish of the rooms, facilities and the building were generally very poor. Although still mostly functional there were many dilapidated and broken things. The build quality was very poor. I don't think there is a lot of thought or management going into making the stay better for the customers. Many simple and inexpensive things could be done to keep up the quality and functionality of the fixtures, facilities and furnishings. If things carry on like this, then I fear there will be accidents and the value for money will continue to decline.

The daily breakfast was fantastic with a big selection and good quality. The staff were also very friendly.

Stayed in December 2023

Mini fridge is out of order it does not work at all, breakfast is too busy no table and no plate & cup

Stayed in November 2023

Dirty towels. No refrigerator.

The swimming pool and the breakfast.

Stayed in October 2023

Unfortunately, the hotel didn't provide any pickup servicing from airport to hotel and from hotel to airport.... Disappointed

Stayed in July 2023

Tea price is too high. Rp.35.000 for hot tea serve in cold high glass. Could be beter. Hot milk cost rp 40.000 not even fresh milk.

Nice friendly staff

Stayed in September 2023

Near shopping

Stayed in September 2023

Nothing much to complain about the hotel. I wished the gym was bigger and better equipped but we didn't really had the opportunity to use it much, regardless.

Staff were pleasant, friendly and helpful. Really appreciate the communication and efforts made by the hotel to provide us with the connecting rooms requested beforehand. The rooms were spacious, modern, clean and beds were comfortable. Breakfast was great with a wide range. Location is excellent, being close to some tourist hotspots and malls.

Stayed in August 2023

Hotel looks quite outdated. From the first step you set inside the lobby, there is quite a hard sewage system smell. They try to cover it with room-parfume, but prepare to have breakfast/dinner in a very unpleasant smell.

Good hotel located at very nice location. From there you can visit some tourist attractions, although there are not alot of things to do in Surabaja as a tourist. Location is most probably the best thing about the hotel.

Stayed in August 2023

nil

The room is suitable for two persons The location is convenient for meal

Stayed in August 2023

Nice location with Tunjungan Plaza Shopping Mall across the street and a nearby local market Pasar Genteng. Pretty central to everywhere.

Stayed in July 2023

Should improve the food taste on the breakfast. Train your staff to check the food, on my experience 30 minute before breakfast time over , they don't refill some food even it’s totally finished. Breakfast venue and lobby very thight when it’s full occupancy

Normal breakfast. Location was good

Stayed in July 2023

None

Good location

Stayed in June 2023

well maintain but old.

Room size, layout & comfortable bed

Stayed in June 2023