Jl. Ketintang Baru I No. 10 - 12, Gayungan, 60231 Surabaya, Indonesia
#20 of 160 hotels in Surabaya
Guests' ChoiceBased on 148 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.5
Facilities
8.5
Staff
9.0
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 30 December 2023
Agustinus
IndonesiaThere is no enough chair in the lobby sometime we have to standing for quite sometime while waiting for the pick up
The room and the gym
Stayed in December 2023
Reviewed: 26 December 2023
Agus
Indonesiathe air conditioner in my room was too cold and the wind was too strong even though it was set to minimum
Location, comfort
Stayed in December 2023
Reviewed: 25 December 2023
Dewi
Indonesianail
Location is perfect and facilities inside the room
Stayed in December 2023
Reviewed: 23 December 2023
Ang
SingaporeThe room service "kitchen food" that I ordered dies not met my family members expectation. Wxpensive and not nice to eat! We atay at Novetel Surabaya before, their food taste well ... Especially the Cupuchino coffee (not hot and served in a tiny cup). The fry egg is too cooked- (egg yolk over cooked and hardened) Fried rice too hard and dry!
Staff are generally polite and courteous.. Staffs work diligently and helpful..
Stayed in December 2023
Reviewed: 29 September 2023
Nikodemus
IndonesiaThere is some issue when my mother in law visited hotel, she ask for my name but it is not helpful, they staff instead give reasons i/o just apologize. Another issue on the day of checkout, when having breakfast, hotel staff mentioned that the room number is not on the record. Why the record is not update from the reservations to restaurant. It is not professional..
Before the stay, everything is okay. Hotel staff help to confirm the change of check in and out period due to personal reason. Room is quite big, and location is near my family's home.
Stayed in September 2023
Reviewed: 17 September 2023
Yanuarti
Germanythe hallways outside the rooms need some renovations. The hotel can be very crowded with families with small children during the weekend.
Nice and clean room with friendly staffs. The breakfast is amazing with it’s traditional meals and beverages.
Stayed in September 2023
Reviewed: 17 August 2023
Oliver
AustriaRestaurant food not very good.
Stayed in August 2023
Reviewed: 7 July 2023
Sienny
IndonesiaNeed water bottle in the room for compliment no refill water 😁
Staff quick respon n kindness 👏🏼 and food special croisants the best
Stayed in June 2023
Reviewed: 4 July 2023
Herwinda
IndonesiaThe hotel is worth for stay with family and value for money. The room is always clean and comfy. The breakfast is delish. love it..
Stayed in June 2023
Reviewed: 29 May 2023
Didit
IndonesiaNothing
The facility is great
Stayed in April 2023
Reviewed: 27 May 2023
Jafar
Indonesia.
Stayed in April 2023
Reviewed: 22 May 2023
Zhen
MalaysiaBreakfast and lunch choices are good and the excellent value for money.
Stayed in May 2023
Reviewed: 7 May 2023
Brunocatellani
SwitzerlandSanitary installations somewhat dated
Convenient hotel near the airport . Good breakfast. Friendly staff Good value.
Stayed in May 2023
Reviewed: 3 May 2023
San-marié
South AfricaThe breakfast was quite average.
Lovely view from the room over the city. The staff was very friendly and helpful. The rooms were clean and comfortable. The complimentary slippers was a nice touch. The hotel is eco-friendly and try to safe water.
Stayed in April 2023
Reviewed: 17 March 2023
Sanjaya
IndonesiaAny sound outside room or next room is heard as the wall seems too thin, People snoring and any activities in their toilet can be heard. Small restaurant for a 4-stars hotel.
Breakfast ok and the location is near the airport, We visited Trans icon where the snow park is, and it is close to there. The water dispenser outside in the aisle is nice as no need for in-room bottled water
Stayed in March 2023
Reviewed: 26 February 2023
Muhammad
Malaysianothing
everything
Stayed in February 2023
Reviewed: 25 January 2023
Puntin
IndonesiaAir condition is not function properly. I had stayed several times and AC seems to be randomly problem to me.
Stayed in January 2023
Reviewed: 8 January 2023
Irene
IndonesiaStrategic location and rooms is big , clean and well maintained.. Additional plus the staffs are very nice Breakfast is so nice with lots of choices.. And really good value for the money
Stayed in January 2023
Reviewed: 22 December 2022
Nurfadliah
IndonesiaThough I book with my secured booking, and the option I choose was payment at the property, the hotel called me and asked for bank transfer. I was driving and told them that I’ll arrive by 9pm and will pay when I arrive, they still insist for the deposit. Very much uncomfortable since I told them Am driving long distance and still gonna make it there in couple of hours. Until I told the staff to get me the manager, and will file a complaint. they then stop asking for payment.
The location is not far from the toll. So it was perfect for my transit trip on my way to Bali. The room was ok and close to many culinary. I did not book with breakfast, but gofood was easy to manage
Stayed in December 2022
Reviewed: 18 July 2022
Alan
IndonesiaShower and washbasins in various rooms need maintenance. Some showers will not change from hand held to overhead. Noted in several rooms I stayed in. Small refrigerator in room set to minimum and cannot be adjusted because control is missing. Also noted in several rooms.
Convenient location, friendly staff.
Stayed in June 2022
Reviewed: 22 June 2022
Fery
Indonesiaparking lot are very limited
Stayed in May 2022
Reviewed: 20 May 2022
Arnold
United KingdomSmall loby
Breakfast very good. Room very good
Stayed in May 2022
Reviewed: 21 April 2022
Tepw
IndonesiaCleanliness, near airport. Overall worth for money
Stayed in April 2022
Reviewed: 23 March 2022
Yohanes
IndonesiaThe suite room has many little cockroach, the breakfast room too crowded & not spacious, the water in swimming pool had too many chemical
The spacious room with affordable price, no charge for kid breakfast
Stayed in March 2022
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