facilities especially for children

Stayed in April 2024

Nothing, I wish my trip there would’ve lasted longer.

Literally everything, starting from the reception staff, the lobby, the housekeeping, the restaurants, the ambiance, the activities, everyone inside that hotel is doing their job perfectly, if you ever go to Nusa Dua, visiting this marvelous place would be a memory of a lifetime, great job everyone, keep up the good work.

Stayed in May 2024

N/a

Food freely

Stayed in May 2024

The aircon has to be turned on all the time otherwise the room floor would get very wet

Impressive design and spacious room. Breakfast buffets and onsite restaurants are really good. Kid club is great.

Stayed in April 2024

Can't think of anything

Best hotel we have stayed at by far. And we have travelled a bit. Fiji, Queenstown, Gold Coast, Singapore, Kuala Lumpur, Hawaii. Nothing comes close. The pools, the rooms, restaurants, beach were all exceptional. But the best part was the Departure Lounge. It was our first. We checked out at midday but our flight was at 11pm. Our bags were moved to the Departure Lounge. We went out for a bit of shopping but were back to just chill in the lounge. Decent sized lounge, air con, balcony (15th floor) overlooking the hotel, bottled water, coffee, snacks, shower, pool, spa, sauna, lockers all in the lounge. Plus you still get access to all of the hotel's facilities while in the lounge. So me and my son went for another swim in the hotel pools, slide before showering and heading to the airport.

Stayed in April 2024

Amazing fancy Hotel! Superb food & service 👍🏽

Stayed in April 2024

Wonderful staff, beautiful views

Stayed in April 2024

Service in the restaurants was very slow beach was a bit dirty

Very spacious and beautiful hotel with amazing lounges and facilities

Stayed in April 2024

The service is amazing

Stayed in April 2024

The complex is so huge that at first you can easily get lost finding your assigned room because all the room designs are identical but after you stay a couple of days you figure everything out with relative ease.

This place makes you feel as if you are a emperor of your own kingdom! The staff provides a service that is beyond what words could describe!! Excellence Exemplarary Phenomenal The best experience in my travels of 61 years of life! The staff were beyond excellent! The facility is also outstanding but the people who work there display the true spirit of Bali which I will never forget!

Stayed in April 2024

Very long walk to get to your room

Huge, beautiful and modern

Stayed in March 2024

Everything was spectacular (Room, service, location, pool, breakfast, hotel design..)

Stayed in April 2024

Yoga was crowded and spa Beach crowded

Location Luxury feeling Great breakfast and nice pools Many options for food

Stayed in March 2024

Absolutely nothing.

Stunning location, pools, room decor and comfort, staff and incredible dining experiences.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

The property is really big, so don’t expect quick service in your room (dining or housekeeping). Our key card didn’t work one night after we came back from dinner and it took the staff 30 minutes to get us a replacement. But they did apologise a lot and gave us a free ride to the airport the next morning so they did redeem themselves. Even though it’s one of the costliest properties in Bali expect a lottt of crowd. There were waiting lines during breakfast and a lot of chaos in general in the property. I was only able to truely relax in the room (or maybe the spa which we didn’t go to). Also, do expect a lot of people getting professional photos taken during the evenings which adds to the chaos. We were also getting our shoot done, so just a note haha. But there are a lot of rules around photography in the property, so you will need a permit if you plan to get a photoshoot done. Restaurants and the lobby are off limits for professional photography. The beach is okish. With wave breakers in the front and on either side of the property, you don’t really get a clean view of the ocean.

The architecture and landscaping is phenomenal. I don’t think I’ve ever been so mesmerised by just a hotel lobby. We stayed in the basic room which was very spcacious. Even if you have kids, there is ample space for extra beds. There are a lot of restaurants. 6 in total and an additional cafe. So, the property is pretty self sufficient though it’s rather expensive to have all meals here as is the stay in the property itself.

Stayed in April 2024

Everything was perfect! We just felt the lobby and reception should be air conditioned.

Stayed in April 2024

The beach club doesn’t have music hntil the very late afternoon which makes it boring.

Everything.

Stayed in April 2024

Nothing, honestly everything was perfect minus my sickness!

What a stunning hotel, a huge property but every detail was so carefully thought out! The gym and spa was sensational, cold plunge pool, hot pool, great gym classes loved it. the pools and beach club were great, the food excellent and buffet breakfast superb choice best i've ever had, i have been fortunate to stay in some luxury hotels in my travels and this was absolutely up there. The staff were amazing, so attentive polite and friendly - i unfortunately got sick and a doctor was sent straight away and the concierge called to check to see how i was doing the next day and sent ginger tea and offered complimentary soup porridge. Onsite restaurants were awesome.

Stayed in April 2024

raining has no roofing coverage or shades which we can walk on without getting dumped in rain. Has very min. golfcar to have ride on. there is basically one golfcar, so line up waiting and do not understand why they only issue one golfcar out of entire hotel..... (walking down to beach takes 15-20min walk.... just puzzles me on why there is only one golfcar or maybe two to use out of entire hotel)

hotel itself is very nice, view from the top bar at night is spectular . many restaurants to choose from. aquarium restaurant is amazing.

Stayed in February 2024

Nothing.

Everything is absolutely fantastic. - Hotel has state of the art architecture, it is very impressive and it was a pure joy just to be in the building and enjoy the space and cultural artefacts on display; Live music in the evenings was a joy too; - Staff is so well trained, huge kudos to the management team; they were very helpful on every occasion but also not intrusive at all; we felt very relaxed; - Room was great, very comfortable and well designed; - pools are really nice and are designed for both adults and children; we were with three-year old, he enjoyed incredibly; - breakfast is amazing, so many options and everything is of such a high quality.

Stayed in March 2024

All the restaurants need booking in advance Spa needs booking 2-3 days before

Top notch hotel , super clean , staff are very helpful and kind Kids pool with the sliders is nice Departure lounge is good

Stayed in April 2024

Nothing.

Great place to wind down and relax. Shopping a short shuttle ride a way. Rooms, pool and facilities were amazing.

Stayed in March 2024

View of the room was not good. Even the room was very good was right above the warehouse and there was noise from the supply and personnel.

Stayed in March 2024