the environment , services , room and food

superb hotel and staff

Stayed in February 2024

We had stayed at another older 5 star very nearby the week previous and preferred that. Perhaps because we were treat 'personally' and food was better. Checking could have been better, our details were obtained but we were seen away from check in desk and missed the information about events etc that we noticed on the desk on check out. Breakfast selection was plentiful but the most of western had to be ordered and we was not aware or shown the menu until we saw another couple with one on the last day. Despite this hotel being newer it was a little tired in areas (decking areas and pool showers). The 'adult' main pool had very noisy children and families which at times spoilt the tranquillity. Guests were smoking in non designated areas around the pool which was uncomfortable for non smokers like us. Sunloungers were 'reserved' by guests and could rarely get a lounger after 9am. The main pool felt crowded around the sunlounger areas. Especially if there was a family/larger group. All issues fed back to staff, with minimal outcome other than courteous replies, 'we will make our leaders aware'. Restaurants were beautiful but hot food often arrived cold or cold food warm and soggy. It was hot weather but we had no other issues at the previous hotel. Otherwise, the hotel was very grand and beautiful but we was a little disappointed but given the cost this review may sound petty.

We stayed 3 nights, the hotel is absolutely stunning, a very instagramable hotel. Location great with stunning views and lots of photograph opportunities. There were many bloggers and influencers around the hotel including a couple of celebrities. Musicians in the lobby was very nice. Staff very polite and attentive. Room was lovely and big. We saw many weddings here and they were beautiful! Very accommodating with allergies.

Stayed in May 2024

More variety in terms of water sports

Beach is a private one and protected by a breaker wall, good place to swim, they have paddle board and canoeing, not much other in terms of water sports.

Stayed in May 2024

I surprised with the afternoon tea menu they have Indonesian jajanan but this 1 super yummy the risole , telur gulung & bakwang .

Stayed in May 2024

Few things I didn’t like: 1. Spa facilities should better to match the high standards for rest of the resort (Steam room, showers, sauna, etc). 2. Cleanliness of the pool restrooms. 3. The cleanliness of the beach area (Sand, seats, etc). But everything else in this place is amazing.

The lobby, food specially the room service, and the staff. I had some issues, but Ms. Ayu Anggreni - Cliff Lounge Supervisor immediately solved my room issue she was very responsive, professional, and friendly. Also, the staff in the entire are very friendly this what makes this place amazing, if you are looking for a peaceful Resort to stay.

Stayed in April 2024

amazing pool & breakfast and excellent & kind staffs

Stayed in April 2024

facilities especially for children

Stayed in April 2024

Nothing, I wish my trip there would’ve lasted longer.

Literally everything, starting from the reception staff, the lobby, the housekeeping, the restaurants, the ambiance, the activities, everyone inside that hotel is doing their job perfectly, if you ever go to Nusa Dua, visiting this marvelous place would be a memory of a lifetime, great job everyone, keep up the good work.

Stayed in May 2024

N/a

Food freely

Stayed in May 2024

The aircon has to be turned on all the time otherwise the room floor would get very wet

Impressive design and spacious room. Breakfast buffets and onsite restaurants are really good. Kid club is great.

Stayed in April 2024

Can't think of anything

Best hotel we have stayed at by far. And we have travelled a bit. Fiji, Queenstown, Gold Coast, Singapore, Kuala Lumpur, Hawaii. Nothing comes close. The pools, the rooms, restaurants, beach were all exceptional. But the best part was the Departure Lounge. It was our first. We checked out at midday but our flight was at 11pm. Our bags were moved to the Departure Lounge. We went out for a bit of shopping but were back to just chill in the lounge. Decent sized lounge, air con, balcony (15th floor) overlooking the hotel, bottled water, coffee, snacks, shower, pool, spa, sauna, lockers all in the lounge. Plus you still get access to all of the hotel's facilities while in the lounge. So me and my son went for another swim in the hotel pools, slide before showering and heading to the airport.

Stayed in April 2024

Amazing fancy Hotel! Superb food & service 👍🏽

Stayed in April 2024

Wonderful staff, beautiful views

Stayed in April 2024

Service in the restaurants was very slow beach was a bit dirty

Very spacious and beautiful hotel with amazing lounges and facilities

Stayed in April 2024

The service is amazing

Stayed in April 2024

The complex is so huge that at first you can easily get lost finding your assigned room because all the room designs are identical but after you stay a couple of days you figure everything out with relative ease.

This place makes you feel as if you are a emperor of your own kingdom! The staff provides a service that is beyond what words could describe!! Excellence Exemplarary Phenomenal The best experience in my travels of 61 years of life! The staff were beyond excellent! The facility is also outstanding but the people who work there display the true spirit of Bali which I will never forget!

Stayed in April 2024

Very long walk to get to your room

Huge, beautiful and modern

Stayed in March 2024

Everything was spectacular (Room, service, location, pool, breakfast, hotel design..)

Stayed in April 2024

Yoga was crowded and spa Beach crowded

Location Luxury feeling Great breakfast and nice pools Many options for food

Stayed in March 2024

Absolutely nothing.

Stunning location, pools, room decor and comfort, staff and incredible dining experiences.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

The property is really big, so don’t expect quick service in your room (dining or housekeeping). Our key card didn’t work one night after we came back from dinner and it took the staff 30 minutes to get us a replacement. But they did apologise a lot and gave us a free ride to the airport the next morning so they did redeem themselves. Even though it’s one of the costliest properties in Bali expect a lottt of crowd. There were waiting lines during breakfast and a lot of chaos in general in the property. I was only able to truely relax in the room (or maybe the spa which we didn’t go to). Also, do expect a lot of people getting professional photos taken during the evenings which adds to the chaos. We were also getting our shoot done, so just a note haha. But there are a lot of rules around photography in the property, so you will need a permit if you plan to get a photoshoot done. Restaurants and the lobby are off limits for professional photography. The beach is okish. With wave breakers in the front and on either side of the property, you don’t really get a clean view of the ocean.

The architecture and landscaping is phenomenal. I don’t think I’ve ever been so mesmerised by just a hotel lobby. We stayed in the basic room which was very spcacious. Even if you have kids, there is ample space for extra beds. There are a lot of restaurants. 6 in total and an additional cafe. So, the property is pretty self sufficient though it’s rather expensive to have all meals here as is the stay in the property itself.

Stayed in April 2024

Everything was perfect! We just felt the lobby and reception should be air conditioned.

Stayed in April 2024

The beach club doesn’t have music hntil the very late afternoon which makes it boring.

Everything.

Stayed in April 2024