Jalan Taman Safari 101, Kp. Baru Tegal, Desa Cibeureum, Cisarua - Bogor, 16750 Puncak, Indonesia
#1 of 49 hotels in Puncak
Guests' ChoiceBased on 429 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.1
Staff
8.9
Value for money
8.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Annisa
IndonesiaThe location becomes an obstacle if there is one way to the hotel
Stayed in May 2024
Reviewed: 25 May 2024
Saleh
Saudi ArabiaA poor Food-Quality at the Breakfast Buffet, most of the The Staff at the Breakfast Restaurant were not Helpful nor Friendly
exceptional Location, Front Desk & Lobby Staff were great
Stayed in May 2024
Reviewed: 21 May 2024
Jennifer
New ZealandBeds little hard. Quite expensive
Location and ability to walk up & down road through forest and nature. Breakfast was good
Stayed in May 2024
Reviewed: 12 May 2024
Aljabri
OmanIt has a very good garden outside where you can walk any time. Also good restaurant.
Stayed in May 2024
Reviewed: 8 May 2024
Moayad
Saudi Arabianothing
every thing
Stayed in May 2024
Reviewed: 26 April 2024
Ahmad
Saudi ArabiaIts new but it need good maintenance, and the slider door for the bathroom is not good and difficult to open or close, the service of staff isn’t professional they need more training
The location and the weather
Stayed in April 2024
Reviewed: 10 April 2024
David
BelgiumA la carte lunch is less interesting than the breakfast
Everything was wonderful. Swimming pool with a view to the mountains, the bedroom was perfect and new, the staff is brilliant (thanks again Hasna), food is good
Stayed in April 2024
Reviewed: 4 April 2024
Mohammad
Saudi ArabiaBeing in jungle, you expect some insects or ants. I got biten by small ants twice. I am not sure if there is a way to manage it, but wanted to highlight it in case it can be managed and taken forward for the right solution.
Very professional staff, very clean and spacious rooms, the bed and pillows are very comfortable, the room is equipped with all what you need. The swimming pool on the roof is very clean and well maintained. The view is amazing on the mountains. The spa is superb and the ladies there are very kind and professional and you feel at home with full privacy. Simply, this is the best hotel in Poncak where you get your expectations exceeded. I lost my mobile in reciption are, and the team deal with it professional and returned it back safely. Thanks Botanica team for getting me satisfied, and specially to Mr.Ahmed the manager who supported to solve my room location issue..
Stayed in April 2024
Reviewed: 31 March 2024
Muhammad
Indonesiathe deluxe rooms are narrow for a 5 star hotel, almost 5 stars hotel offer 40 m2 above, however their deluxe room only 32 m2
facility is very clean and well maintained. The food was fantastic and they offered sahur during ramadhan. Their iftar menu also delicious.
Stayed in March 2024
Reviewed: 24 March 2024
Tessa
SwitzerlandRepetitive and loud music from the restaurant until late in the evening.
Spacious room.
Stayed in January 2024
Reviewed: 15 March 2024
Humood
OmanI liked the whole thing
Everything were excellent the the kindness of the stuff and the room were tidy and clean, the location is wonderful modern life style mixed with the beauty of nature 🌹❤️
Stayed in February 2024
Reviewed: 10 March 2024
Priskha
IndonesiaNothing
All of they have … definisi ga sengaja, tapi dapet nya beyond expectation. So quite,,peacefull… my son was supper happy. Tidak bisa memprediksi cuaca krna memang musim hujan, but overall we really enjoy it.
Stayed in March 2024
Reviewed: 6 March 2024
Abdulla
Qatarthe views the Hotel design and the rooms also
Stayed in February 2024
Reviewed: 6 March 2024
Desideria
IndonesiaWe stayed at the 3rd floor this time & noticed that the ceiling is not as high as the ground floor rooms. Its giving a little crampy feeling althought the view from the balcony pays off.
The room is comfortable, the pillows are perfect. We rested very well every night. The best thing about the hotel is the breakfast buffet. Love it so much, everything tastes great!
Stayed in March 2024
Reviewed: 4 March 2024
Musleh
KuwaitFood Few choices, concentrating on indonesian food only. We like Arabic food, western food. We had a dinner at the garden brasserie & the chicken sandwitch was real bad & cold so was the other food.
Everything
Stayed in February 2024
Reviewed: 2 March 2024
Hamood
OmanThe hotel was spotless and the treatment of the staffs.
Stayed in February 2024
Reviewed: 1 March 2024
Abdulaziz
Saudi ArabiaBreakfast did not have any arabic food despite big number of arabs in the restaurant
All on all
Stayed in February 2024
Reviewed: 24 February 2024
Rasheed
United Arab EmiratesBet noisy room noise isolation is not effective
The restaurant and the staff very nice lobby design very clean
Stayed in February 2024
Reviewed: 22 February 2024
Abdulrahman
NetherlandsThe breakfast no many choices
The room is big and comfortable
Stayed in January 2024
Reviewed: 18 February 2024
Abdulaziz
Saudi ArabiaFood are not of my favored taste.
Almost everything. Staff are most wonderful and helpful. Location is amazing. Very clean.
Stayed in February 2024
Reviewed: 9 February 2024
Ian
AustraliaComfortable bed and great views from room
Stayed in February 2024
Reviewed: 7 February 2024
Sami
Saudi ArabiaDecoration is not that good for hotel 5 stars, I think it does not worth more than 4 stars and the price should be less.
Hotel is new, the location is perfect you can see the Mountain.
Stayed in November 2023
Reviewed: 1 February 2024
Jeeper11
OmanThe location is far from the city
Beautiful view Nice room
Stayed in January 2024
Reviewed: 29 January 2024
Abdullah
OmanGym amenity to be improved
Amazing hotel with all aspects. Original plan to move to try another hotel in the area and compare however changed mind to continue in the same hotel due to very corporative staff and fabulous design. Very good reception from day one especially by Ms Elisa and Mr Balal. Love it and highly recommend for couples.
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content