Jl. Boulevard Utara Lot II No. 9, Kavling Commercial BSD, 15331 Serpong, Indonesia
#11 of 32 hotels in Serpong
Guests' ChoiceBased on 75 hotel reviews
8.0Cleanliness
8.2
Comfort
8.3
Location
8.5
Facilities
8.0
Staff
8.3
Value for money
8.1
Free WiFi
6.7
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Showing 1 – 25
Reviewed: 29 February 2024
Albin
United StatesNeed updated , no shower curtains in the bathroom. Bedsheets kinda old.
Friendly staff and good location
Stayed in February 2024
Reviewed: 7 April 2023
D
Indonesiabalcony view to side of building n parking lot.
large room w/ bathtub. quiet n peaceful surroundings.
Stayed in April 2023
Reviewed: 5 February 2023
Mahesa
United KingdomOverall, there was not really any issue.
The room was nice, it was clean, the bed was comfortable, the toilet and bathroom was clean, there was bathtub in the bathroom. Luckily, we have a nice view as well from our window. So, overall a good stay.
Stayed in February 2023
Reviewed: 14 December 2022
Sabina
Indonesiayou can upgrade your room cleanliness. the floor was still a bit dirty, we could see some yellow stains too on our bed sheets and the towels too.. we cant find the complimentary products like tea bags/coffee sachets at first eventho they have a kettle. apparently there's a drawer under it and they store it there 😂. maybe put some sign (?) there, so it would be easier for ur guest to find the complimentary products
various type of breakfast : asian, indonesian, western, pastry all there! staffs were friendly and helpful. my room's interior was also beautiful! (but my friend booked another room and her room's looks different..? not sure why). in their room they have mini bar, kettle, and smart tv (so yeah you can watch n3tflix the app is there on their tv! but you have to login with ur acc) location wise, its not too far from popular venues like AEON or ICE BSD (using online 0jek/taxis).
Stayed in September 2022
Reviewed: 30 November 2022
Basmah
EgyptVarians of food, its not bad but the can be better
Elegant design specially on forn of hotel, intirior good so far
Stayed in November 2022
Reviewed: 7 November 2022
Astrid
IndonesiaClean and comfy. Spacious room. Friendly staff.
Stayed in August 2022
Reviewed: 26 September 2022
Ken
Indonesiathe wifi connection is really bad, can’t use the tv in the room for netflix or youtube because of it
Spacious room, clean, decent breakfast
Stayed in September 2022
Reviewed: 12 September 2022
Akhmad
Indonesiatowel have yellow
breakfast is good
Stayed in September 2022
Reviewed: 31 August 2022
Aulia
Turkeynull
Spacious Rooml
Stayed in August 2022
Reviewed: 15 August 2022
Ribkha
Switzerlandthe hot water didn't work at all. it was cold all the time
the luxurious interior, the good breakfast
Stayed in August 2022
Reviewed: 6 August 2022
Arwin
IndonesiaThere were only few parking lot there
The breakfast was really good
Stayed in July 2022
Reviewed: 27 July 2022
Langi
IndonesiaLove the location, lots of trees, greeneries, quiet, spacious.
Stayed in July 2022
Reviewed: 7 June 2022
Rusli
IndonesiaBreakfast was served in room so.not many option you can choose.. Room cleanliness...still found dust at certain spots like under bed, room corner, bed head board. Towel....need to renew and it smelled not fresh like being used by previous guest before..??
Room is spacious, mini freezer and hair dyer available in room, complete amnesties and it even has bath tub which is not common for a standard 3 star hotel room.. 2 thumbs for this. Plus beside usual mineral water they also give snacks and soft drinks as compliment..
Stayed in June 2022
Reviewed: 6 April 2022
Biazth
IndonesiaThe breakfast was okay and they served it in our room because they were renovating their restaurant. Their hot water is hot not just warm, so we can really enjoy a hot bath in the room.
Stayed in April 2022
Reviewed: 30 January 2022
Fargi
IndonesiaThe wifi! Can’t use the wifi for the duration of the stay. Either they have low bandwidth or everyone in the hotel is downloading movies at the same time. They need to fix the dang wifi!
The room, the breakfast, the ambiance the decor were all on point
Stayed in January 2022
Reviewed: 28 January 2022
Ivana
Indonesiathe air con not working really good. the alleys quite dark.. and so many people smooking at loby the hot water also didn't work really well especially if you try to use the bathtub some renovations progreaa so we can't enjoy the sky lounge
the interior is very nice
Stayed in January 2022
Reviewed: 22 November 2021
Andi
Indonesiasmall parking area
clean and surrounding by attractive place in BSD (The Breeze, Q-big, Aeon)
Stayed in November 2021
Reviewed: 19 February 2024
Mohama
IndonesiaFriendly staff
Stayed in February 2024
Reviewed: 30 May 2023
Aileen
PhilippinesNo airport transfer service
It was very clean
Stayed in May 2023
Reviewed: 29 March 2023
Benjamin
IndonesiaProbably the worst hotel I've ever entered. Staff didn't take care of luggage or understood english. The first room we entered was so dirty, it even contained a cigarette bud in the bathroom. We complained and were brought to another room, but it was the same picture: Clearly no cleaning was done in the room, floor was dirty, we found stains and hair. Many other stains in the bathroom, also on various walls and on the bedsheets. In total we were brought to 4 rooms, all of them in the same descripted dirty state. After that we wanted to get a refund, but that wasn't possible. We didn't receive an apology either, nor the option that one of the rooms is getting cleaned. I am truly shocked what was going on in this hotel, also because of the other rather good reviews. We were happy when we left the hotel, even though we didn't get our money back.
Stylish lobby
Stayed in March 2023
Reviewed: 30 December 2022
Harry
IndonesiaNone
Good location : near restaurant and shopping mall; Staffs were friendly; Our room was very comfort and clean, facilitated by bathtube with hot water; Breakfast was good but I hope it would be more various; I hope someday you can equip the hotel with swimming pool and sky lounge. Thankyou for your services.
Stayed in December 2022
Reviewed: 1 September 2022
Bingah
IndonesiaBadly designed room like patched works, some cornice was missing; wifi was non existence; parking space was tight and very limited; bathtub was dirty and white towels were greyish
Room size
Stayed in August 2022
Reviewed: 29 July 2022
Syamwahyu
IndonesiaThe price of the laundry is too expensive. You should put the laundry list/form inside the room so that we know the price. There was no hand towel or wash clothes. In the Grand Suite, we supposed to have double set up for the towel. Grand Suite is not a regular room.If you don't put hand towel or wash clothes as a standard set up, at least you provide a kleenex or cheap tissue as a standard set up
The breakfast
Stayed in July 2022
Reviewed: 5 May 2022
Kevin
Indonesia- television channel is a bit off. The resolution is fading miserably. Probably from the provider.
- spacious room with elegant interior - hotel location is easy to reach. - clean and tidy room - perfectly working bathtub and showers - very affordable price, considering our room is having bathtub
Stayed in May 2022
Showing 1 – 25
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