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Reviews of The Grantage Hotel & Sky Lounge 3 stars

Jl. Boulevard Utara Lot II No. 9, Kavling Commercial BSD, 15331 Serpong, Indonesia

#11 of 32 hotels in Serpong

Guests' Choice

Review score

Based on 75 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.3

  • Value for money

    8.1

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 29 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 7 nights
    • Submitted via mobile

    Need updated , no shower curtains in the bathroom. Bedsheets kinda old.

    Friendly staff and good location

    Stayed in February 2024

  • Reviewed: 7 April 2023

    9.0
    comfy for short stay, no swimpool n only one resto w/ limited menu.
    • Business trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    balcony view to side of building n parking lot.

    large room w/ bathtub. quiet n peaceful surroundings.

    Stayed in April 2023

  • Reviewed: 5 February 2023

    8.0
    Great room and location. Cleanliness is top notch.
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night

    Overall, there was not really any issue.

    The room was nice, it was clean, the bed was comfortable, the toilet and bathroom was clean, there was bathtub in the bathroom. Luckily, we have a nice view as well from our window. So, overall a good stay.

    Stayed in February 2023

  • Reviewed: 14 December 2022

    8.0
    helpful staffs, various (and delicious) breakfast, cozy room. i had a warm stay for 2 nights here
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 3 nights

    you can upgrade your room cleanliness. the floor was still a bit dirty, we could see some yellow stains too on our bed sheets and the towels too.. we cant find the complimentary products like tea bags/coffee sachets at first eventho they have a kettle. apparently there's a drawer under it and they store it there 😂. maybe put some sign (?) there, so it would be easier for ur guest to find the complimentary products

    various type of breakfast : asian, indonesian, western, pastry all there! staffs were friendly and helpful. my room's interior was also beautiful! (but my friend booked another room and her room's looks different..? not sure why). in their room they have mini bar, kettle, and smart tv (so yeah you can watch n3tflix the app is there on their tv! but you have to login with ur acc) location wise, its not too far from popular venues like AEON or ICE BSD (using online 0jek/taxis).

    Stayed in September 2022

  • Reviewed: 30 November 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    Varians of food, its not bad but the can be better

    Elegant design specially on forn of hotel, intirior good so far

    Stayed in November 2022

  • Reviewed: 7 November 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfy. Spacious room. Friendly staff.

    Stayed in August 2022

  • Reviewed: 26 September 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    the wifi connection is really bad, can’t use the tv in the room for netflix or youtube because of it

    Spacious room, clean, decent breakfast

    Stayed in September 2022

  • Reviewed: 12 September 2022

    8.0
    oK
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    towel have yellow

    breakfast is good

    Stayed in September 2022

  • Reviewed: 31 August 2022

    8.0
    overall good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    null

    Spacious Rooml

    Stayed in August 2022

  • Reviewed: 15 August 2022

    7.0
    Good
    • Business trip
    • Couple
    • Grand Suite
    • Stayed 1 night
    • Submitted via mobile

    the hot water didn't work at all. it was cold all the time

    the luxurious interior, the good breakfast

    Stayed in August 2022

  • Reviewed: 6 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    There were only few parking lot there

    The breakfast was really good

    Stayed in July 2022

  • Reviewed: 27 July 2022

    9.0
    Just love it.
    • Business trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 2 nights

    Love the location, lots of trees, greeneries, quiet, spacious.

    Stayed in July 2022

  • Reviewed: 7 June 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was served in room so.not many option you can choose.. Room cleanliness...still found dust at certain spots like under bed, room corner, bed head board. Towel....need to renew and it smelled not fresh like being used by previous guest before..??

    Room is spacious, mini freezer and hair dyer available in room, complete amnesties and it even has bath tub which is not common for a standard 3 star hotel room.. 2 thumbs for this. Plus beside usual mineral water they also give snacks and soft drinks as compliment..

    Stayed in June 2022

  • Reviewed: 6 April 2022

    8.0
    Affordable but comfortable stay
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night

    The breakfast was okay and they served it in our room because they were renovating their restaurant. Their hot water is hot not just warm, so we can really enjoy a hot bath in the room.

    Stayed in April 2022

  • Reviewed: 30 January 2022

    8.0
    Nice place for staycation in the heart of BSD
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    The wifi! Can’t use the wifi for the duration of the stay. Either they have low bandwidth or everyone in the hotel is downloading movies at the same time. They need to fix the dang wifi!

    The room, the breakfast, the ambiance the decor were all on point

    Stayed in January 2022

  • Reviewed: 28 January 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    the air con not working really good. the alleys quite dark.. and so many people smooking at loby the hot water also didn't work really well especially if you try to use the bathtub some renovations progreaa so we can't enjoy the sky lounge

    the interior is very nice

    Stayed in January 2022

  • Reviewed: 22 November 2021

    8.0
    nice hotel in the heart of bsd city
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    small parking area

    clean and surrounding by attractive place in BSD (The Breeze, Q-big, Aeon)

    Stayed in November 2021

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff

    Stayed in February 2024

  • Reviewed: 30 May 2023

    10
    It was a very good stay
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    No airport transfer service

    It was very clean

    Stayed in May 2023

  • Reviewed: 29 March 2023

    1.0
    Probably my worst hotel experience of my life
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Probably the worst hotel I've ever entered. Staff didn't take care of luggage or understood english. The first room we entered was so dirty, it even contained a cigarette bud in the bathroom. We complained and were brought to another room, but it was the same picture: Clearly no cleaning was done in the room, floor was dirty, we found stains and hair. Many other stains in the bathroom, also on various walls and on the bedsheets. In total we were brought to 4 rooms, all of them in the same descripted dirty state. After that we wanted to get a refund, but that wasn't possible. We didn't receive an apology either, nor the option that one of the rooms is getting cleaned. I am truly shocked what was going on in this hotel, also because of the other rather good reviews. We were happy when we left the hotel, even though we didn't get our money back.

    Stylish lobby

    Stayed in March 2023

  • Reviewed: 30 December 2022

    10
    Nice and Comfort
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    None

    Good location : near restaurant and shopping mall; Staffs were friendly; Our room was very comfort and clean, facilitated by bathtube with hot water; Breakfast was good but I hope it would be more various; I hope someday you can equip the hotel with swimming pool and sky lounge. Thankyou for your services.

    Stayed in December 2022

  • Reviewed: 1 September 2022

    4.0
    Will not return
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Badly designed room like patched works, some cornice was missing; wifi was non existence; parking space was tight and very limited; bathtub was dirty and white towels were greyish

    Room size

    Stayed in August 2022

  • Reviewed: 29 July 2022

    10
    Make it better, you can do it.
    • Leisure trip
    • Family with young children
    • Grand Suite
    • Stayed 3 nights
    • Submitted via mobile

    The price of the laundry is too expensive. You should put the laundry list/form inside the room so that we know the price. There was no hand towel or wash clothes. In the Grand Suite, we supposed to have double set up for the towel. Grand Suite is not a regular room.If you don't put hand towel or wash clothes as a standard set up, at least you provide a kleenex or cheap tissue as a standard set up

    The breakfast

    Stayed in July 2022

  • Reviewed: 5 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    - television channel is a bit off. The resolution is fading miserably. Probably from the provider.

    - spacious room with elegant interior - hotel location is easy to reach. - clean and tidy room - perfectly working bathtub and showers - very affordable price, considering our room is having bathtub

    Stayed in May 2022

Showing 1 – 25

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